4 October 2010

Small- and medium-size businesses will receive access to PBX features and functionalities - an offer previously available only for large enterprises - thanks to a new partnership between InPhonex and Ringio. Both companies will introduce this new service at ITEXPO, which is held October, 4 to 6, at the Los Angeles Convention Center.

The service, called Ringio On InPhonex “ROI” incorporates features from Ringio, a cloud-based calling service, and InPhonex, a telephony platform service provider. Small- to medium-sized businesses will now have the option for server-free advanced call center functions, including personalized greetings; the ability to route and forward calls based on the caller’s history; and a learning knowledge base about callers and other collaboration features, such as presence, notes and contact sharing.

A fully-featured mobile application, the service also offers screen-pop capability, which presents CRM data in the context of calls; the ability to use existing soft phones and VoIP phones with Ringio; and local number portability in 15 countries.

ROI also unites all PBX and telephony services from one provider, eliminating the need for multiple vendors, which lowers costs. With designed customized and managed calling plans, businesses receive bulk calling, worldwide calling and personalized calling plans.

This will allow for a global telecommunications footprint that includes 75 countries.

Unlike other companies in this industry Ringio was developed from the beginning as an intelligent, cloud-based PBX to address the unique needs of SMB. Ringio On InPhonex builds upon that goal by giving SMB customers a single provider for their telephony, call center and PBX needs.

Ringio On InPhonex, now in beta release, is expected to hit the market by the end of this year.

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