Be aware: Cancel contract cost. the customer service is the worst he said that if I want to cancel the service. I have to pay over $200 because of the contract I didn't recognize, and when I want to see the contract that I've signed he avoided the question and said that he will requested it and then he just hung up on me and never call or contact back.

NO CUSTOMER SUPPORT. Beware, you will loose business as I did. We depend on communications through the phone. If you are a business, DO NOT MAKE THIS MISTAKE OF GOING TO VONAGE BUSINESS. Go with other companies instead. For as big as this company is, it is Very Poorly managed.

I have been with Vonage for 17 years and everything worked as advertised. Then without warning Simulring and Call Forwarding no longer works outside of a few countries. I rely on this service which they just cut off. But Vonage does not care. They say well its just what it is and to basically f*off. They are awful people with a terrible attitude. Vonage cannot be trusted

We operate a small business and was looking to change providers upon moving into a new office space. On speaking with the Vonage sales representatives, we were promised that Vonage would work great with our setup (wireless network). After spending funds and time to switch to Vonage and order their phones, we discovered that their system did not in fact work with a wireless system. On numerous occasions we had attempted to contact Vonage to resolve the situation and get phones that worked with a wireless system as originally promised. Our messages were ignored. Finally, a sales rep offered to fix the situation and send us wireless phones as originally promised... if we upgraded our contract! Future attempts to contact Vonage were ignored. There are much better services out there that cost less and offer better customer support. Avoid Vonage at all cost!!

I have been a Vonage Customer since 2007. I worked as a civilian for the Department of the Navy when I purchased Vonage and have taken my Vonage module everywhere I have worked/lived both in the U. S. and overseas. I have retired in Lima, Peru and I can tell you Vonage has been a great product/service from day one! My last 3 years working for DoN, I lived in East Africa and it was great to be able to have my wife and friends contact me, as well as myself contacting them, with the same clarity as though we were next door to each other. Anytime I've wanted to change a Service Plan, only a couple of times, the Vonage Customer Service Personnel have been outstanding. A+ service! Frankly, I cannot imagine why anyone working abroad would not purchase Vonage as their phone service. I have used Vonage in overseas areas where the internet connectivity was no more than 1 meg and still the transmissions can through as though the people I was talking to were across the street

I have had Vonage for 7 years and I must say I am probably one of the few who never had a problem that was not resolved in one call. I have the same device and pretty much know what to do when a problem arrives. My problem is they are charging a lot of money compared to all other VOIP providers. Price is a big factor today as people use there home phones less and rely on cell phones more. Vonage was having a sale and they are going to charge all new subscribers $9.99 a month for one year. So I called and asked I have been with you all these years and how about giving this deal to me. I was sent an E Mail and told that I could offer me a $14.99 a month deal. I have to say I was a bit shocked as a 150-250 minute a month user I would have thought they would love to get me locked into a higher plan after a year and keep a long term customer. So now I am with basic Talk at a total of $13.70 a month. The call quality is just as goo

I cannot really say how good CS is as I have not had to use it. I have been using VOIP since 2006 and pretty much know what to do. I do miss call forward as now I have to give out my cell # as an alternate and add my cell # to my message this also solves the internet down problem. Before if the call was to my home it just rang on my cell also. But for over a $20 a month saving I will live with it. I switched from Vonage as they are getting up there in price

I cannot really say how good CS is as I have not had to use it. I have been using VOIP since 2006 and pretty much know what to do. I do miss call forward as now I have to give out my cell # as an alternate and add my cell # to my message this also solves the internet down problem. Before if the call was to my home it just rang on my cell also. But for over a $20 a month saving I will live with it. I switched from Vonage as they are getting up there in price

Vonage ad says unlimited international call and to more than 60 countries. It is subject to residential usage which is 3000 mins only and few countries only land line calls are free otherwise all are charged. Plan will be changed to power user plan for minimum 3 months which is $65.69 per month . They will let you to disconnect the service but they charge you early termination fee around $100. I took $9.99 plan and paid only for 3 months but it was changed to power user plan $65.69 , I happened to disconnect the service but they charged me $85.13. Customer service is poor , they give you 0 promise. I sent mail to usagemanagement@vonage.com but no response till date. Beware of Vonage. They will make you look a like fool

We use basic talk for our home phone service and have never had any issues whatsoever. Set up was a breeze and we haven't had any issues with dropped calls or poor service. Would recommend them to anyone who wants good, simple, affordable phone service

My husband travels internationally a lot on his job and calling internationally from my cell phone costs a fortune. I got the Vonage International plan and I cannot believe how easy and cheap it is. Sometimes my husband takes the adapter with him so he can call me from where he is and he gets the same low rate

I love to save money and I am saving a bundle with the unlimited domestic calling. I am so happy to not to have to pay for calls to my daughter upstate and my son in Florida. I mean just my in state calls were killing me since my daughter had he first baby we have been talking a lot more and for long periods of time and it really added up. It was very easy to set up and start using and the quality has been good. I would recommend to anyone

I subscribed to BT in mid December. It is now Jan. 7 and I still have no service. Their customer service, if you can call it that, is useless. The problem is that I want to transfer my present number. BT just can't seem to manage this even though they SAY they offer this service. I just keep getting emails asking for the account # I want to transfer even though I have given it to them several times. They are still scratching their heads over the number transfer. Contacting them to complain is next to impossible. I posted a complaint on their Facebook page and got a lame response. Then they deleted my FB complaint. Steer clear of them. They are either totally incompetent or fraudulent

We started by using Vonage in our vacation home in Mexico and found that it saved us a lot of money and it was easy to use with good quality. We decided to try using it at home in the states and found that it saved us a lot here too as we got unlimited calls to every where in the US. It really surprised how much it saved us on instate calls. We are very happy with Vonag

i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service

When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable. However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs. If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you

I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!andnbsp

Great Offer - Two months free - Unlimited calls to IndiaFANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan..

I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage and UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve. Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me. One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site and support forums. Give them a try first before abandoning all hope

When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company

Vonage is a money pit. I had it for a few years, just too lazy to cancel, I guess...the reception was never clear due to my internet connection (DSL), and I could not get it clear using filters, calling support, even by buying a new phone with a different frequency. My service got canceled when I changed checking accounts. I called them to see about getting it reconnected, and they said I had to go through the whole sign-up process again. And the guy in customer service actually started yelling at me. I hung up on him. I will NEVER use Vonage again...stay away from them

The Vonage Companion is the worst software I've seen made for a Mac. Beyond it not working properly the service is really just the worst I've used. I use both Skype and Vonage, Skype comes in clear and crisp as does the output from what callers tell me. The Vonage is just choppy... I can't understand it, at first I thought it was the fact I had a Vonage Vtech phone so I switched to the Vonage companion and the issues are the same, I've contacted support prior to switching to the companion and they've tried to trouble shoot it... we did everything you could think of at first they would tell me it was my connection so I jumped my connection speed from 2 MB to 5 and then 10 to 12MB... unbelievable. I travel a lot and this is the same issue I'd get each place I was, different cities, different countries BUT I didnt write the post to talk about the service but rather the Vonage Companion, the Mac software for vonage. I don't understand why companies try to break into the Mac market and design shitty software you see on PC's most people are using Mac's because they just work, and the user interfaces are beautiful so when you get something that looks like the companion (in attempt to look different I suppose) it defeats the whole purpose. Ok so I'll look past the look of the app because I have Vonage, for now, but why in the world would the Vonage Companion turn my Volume up when you start the application? If I want the Volume turned up any higher I'll do it myself, if Vonage wants to remind me provide a visual reminder that I may want to turn it up, don't force it. Secondly the application wont close sometimes, I have to force close the application often... If I decide to turn off the computer the Vonage Application will prevent the computer from shutting down - "Get With The Program Vonage" - how much money do you guys make off your customers, you can't spring to have a decent app made for the Mac? I don't understand to much about VOIP so I don't know why Skypes service just works but I do know that you can make a Mac application that works

I just cancelled my service with Vonage. We've been pretty happy customers for about a year. However, I am subscribed to their 500 min/mo service plan, and the rates went up from $15 to $18/mo. Also, because I'm getting married (and seemed to be glued to the phoneallthe time now), I've been going over my minutes, so my phone cost $90 total for the last two months. They charge 1.5/minute for minutes over 500. The only reason I'm switching service is because I found a better deal. For almost the same price as the 500/mo plan with Vonage, I can get unlimited calls through ITPvoip.com. Although their 500/mo plan was very attractively priced ($10/mo), I went with unlimited because their overage charge is $2.5/minute, which would rack up fast. Plus, I used a link to their site from VOIPreview.org, and it gave me two free months of service and a couple free features that normally are pay services. The biggest pro we have enjoyed with Vonage is the router they offered. It is very high quality, and we've always had a good signal quality from it. Second biggest - getting our voicemails via email. However, the voicemail feature is also offered through the new service. The biggest con we've found was that sometimes during peak daytime hours, the phone will get tinny. I can't really blame Vonage for this - it's our broadband provider that annoys me. However, it's a definite downside to voip service, and I happened to have Vonage when it occurred. I don't remember every having to deal with customer service, so I'm guessing I'm lucky. We never ported a number or had any need for any bells or whistles, so the base services we used were excellent. I would recommend Vonage (if it were cheaper!) to more technically inclined people - my fiance and I are both IT techs, so I think that helps with our positive experience with voip in general. I really enjoyed the Vonage service, and I felt that they had a great array of services offered with the phone. I hope we have an equally enjoyable experience with itpvoip, but without the cost. andnbsp

I've been Vonage customer for 3+ years , and got some problems with cal qualityat first, but problem was found at my cable provider (poor internet quality). Once fixed I haven't got any major issues with service. Some time Voip router will freeze and needed to be powered down for no less than 3 minutes in order to get working right. This problem was fixed with installing power line conditioner (power adapter for VOIP device is really secetive). otherwise I like this service and will keep it. Customer service guys (in India) are sucks. I love voicemail and forwarding options. Also web acount manangement are really great. I would recommend this service, but you guys really need to make sure you have good stable high speed internet