The worst product, worst customer service and completely false advertising. My Magic Jack had a warranty but it stopped working within the warranty period. They don't even have a phone number to call, everything is by email and they don't reply. After waiting for months with no response from them I contacted BBB, Attorney General and TV station and even then they did not honor warranty. STAY AWAY FROM THIS COMPANY. Bunch of thieves, thugs and crooks.

I have many magicJacks in my office and they are some of the worst phone systems of all. The other day I renewed my services on a couple devices and they took my money out of my bank but never turn on my services. I called and spoke to some people in the Philippines but never got anything handled. Finally today they sent me an email and stated that due to Rule 6 I had violated the fraud rules. No clue what that could mean other than they do not like that I am asking about my money. They said they were not able to work with the magicJackdevice they sold me due to this and made no mention of returning my money. I filed a claim at my bank to get my money back and filed a complaint with the FCC on these people. Will also file a complaint with my States Attorney Generals office. It is people like this that makes it so hard to trust anyone anymore. and most all your company has an out by just saying it was a fraud they believed happen when they are the frauds themselves. I do not recommend this company to anyone anywhere.

MagicJack has been my home phone since August 2008. Economical and feature rich, it served me good enough fine until May 2023 when it suddenly stopped working through the router, throwing Error 23 and 42. After a long stretch of torturous tech support efforts, I finally called it quits. Bought an Ooma Telo Air 2 which works perfectly fine on my ATT Fiber router where the mJ device failed. Luckily I have only 2 months on my long mJ subscription where I can transition to the cool new number I got from Ooma's selection process. I'm out $40 for the replacement device sent by mJ which also never worked, but it's overall been a good 15 year run with mJ, relatively trouble free until it abruptly wasn't.

Buyer Beware of a company that doesn't allow anybody to post reviews on their own website! I purchased my first Magic Jack 12 years ago to use while overseas on my laptop before international cell plans became reasonable. I bought a second one for my little retail store about 6 years ago as a cheap extra line. The sound quality sucks on both lines. As I didn't need the first line anymore, I tried to cancel, but they autorenew and won't give prorated refunds. I just cancelled both lines after just getting charged $49.88 annual fee each line last month. They don't care about past history, so just know that after they charge your card in advance for a full year, you won't get any refund even you cancel as soon as you see the charge on you credit card statement. Terrible sound quality, terrible customer service, my recommendation is to use another better quality option.

I have been a MJ customer for over 10 years. I now have 2 obsolete devices attached to my account. Both of these were destroyed and recycled. I am trying to get them removed from my account. Support is totally incompetent in providing this request. Very disappointed with MJ support.

I don't understand the negative! I have been using magicJack since they started and am using 2 units now. Never had any issues even with fax. I pick up the phone, there is a dial tone and it works no quality issues at all. Feels like a land line to me, I have my modem, router, magicJack and cordless phone connected to a UPS, never been without phone service. I do forward the ports magicJack uses as much as UPnP should work. I had to contact support three times so far and had great experiences. My mother also uses magicJack on a daily basis as her main number and relies on it.

While I haven't used any other VoIP service myself, I will say you should save yourself the time and headache of ever purchasing MagicJack. I am very comfortable and capable in setting up and trouble shooting technology and this was a pain. In addition, if you should ever need to utilize customer service they are inefficient and not customer-centric. Lastly when I tried to cancel the account after my mom died, they continued to charge me for two years claiming they couldn't cancel the account because the address I provided them didn't match their records....and the address they had was completely wrong. Save yourself hours of time and frustration and poor billing management and look for another product. We were told this was a great product for seniors as well. I can't imagine my mom having to navigate all this herself. Don't use MagicJack!

I used MJ for my "land line" (for alarm mainly and yes newer alarms use cellular tech) and for faxing. The first one I had required a PC. So been using it for quite some time. Had a few issues and for the most part they were resolved. Been sent replacements a few times. Only reoccurring annoying issues: 1) Sometimes I can't make calls to certain number and certain numbers can't get to me. These are numbers I call on regular basis. 2) Sometimes VM light does not work and sometimes VM thinks I have messages when I don't. 3) e911 - in regards to "paying" for this. This is what upsets me the most. I have made the payment and it often shows unpaid in the portal. However, it shows enrolled and valid. It is a very small payment. Support has been inconsistent in verifying what they see on my account. In one instance I paid twice so expected it to carry over. Support could find no record though I had proof of the payment. I was able to dispute with my card and get the refund. Of the three issues this one upset me the most because they supposedly had no record, but my payment went thru. I have worked with support on 1 and 2. Often it just resolves on its own. I would like to know why it happens, but no support I get in touch with has the Indepth knowledge to answer\figure that out. Now I am mostly issue free and 1 and 2 crop up randomly so it is odd. It is just a brief blip on the radar. Hopefully I have not jinxed myself. All this said, the service is well worth the price. You do not need e911 and it is no longer required. Go to their help page for more info. This varies by area,

The call volume on my MagicJack is very low, much lower that when the phone was on Verizon. I repeatedly appealed to customer and technical service and they were no help at all. Do not recommend.

I was a Magic Jack customer for over 10 years. They auto renewed me while they were having a sale. I called them on it and they told me to sign up again and I would get a refund of the higher fee. After signing up again at a discounted price, paying again for another year expecting the refund I was told I was going to get they refused to give me a refund. Therefore lying to me about the refund and getting me to sign up for another year. What a shame I will never renew with them again.

BEWARE-BEWARE-BEWARE This company pretends to offer a decent product which does work adequately for the most part however their customer support is non existent. The support team are like a bunch of human robots, they cant help you, they are merely there to pick up the line and simply dont understand anything. Assume that any money spent with this company is money lost/wasted. There are far better VoIP providers out there.

In my experience, with the cheapest level of cable internet service and modem/router, is that MagicJack is as reliable and the same quality as any other service and way better then traditional copper landline service since the phone companies have stopped servicing the copper lines. It does not even take a power outage to cause a problem, standard rain and the copper land line fails in an extremely well populated area. My only problem was when the automated phone systems would not hear my phone when I pressed a button. Just one call to MagicJack revealed a setting that needed to be changed on their end and they did it with no problem and no fee = my only problem solved. Only 3* for features because no caller ID on incoming call waiting callers. A minor thing. Every bit as good as anybody else for a few bucks per month - can't lose.

1. Ordered MagicJack from its website 2. My Credit Card was charged immediately 3. They claimed product shipped the next day. a. They would NOT assist me in locating the product that their system reported continually with NO delivery date b. My calls to the first shipper UPS, actually UPS Innovations, and the second and final shipper USPS revealed UPS Never received the product c. MagicJack policy re cancelling order is that NO cancellations from website can be made until the product is received -- yet they would NOT help me locate it. d MagicJack policy guaranteed warranty within 30 days of ORDER! If product is never received, then the warranty is bogus. e. Thus, I could not cancel, could not take advantage of the warranty, could NOT get MagicJack assistance to locate it. 3. I began pursuing directly with UPS, UPS Innovations, and USPS on day 17. According to UPS, the initial shipper, the product was never received. 4. I Began investigation with my Chase Credit Card company on day 21 reporting that I could not get help, could not cancel the order, had no way to correspond with MagicJack except the help phone number, and since the product still wasn't received by UPS this order appeared to be a scam. 5. Credit Card company NEVER asked me for written documentation despite chronological history available from me, but did pursue and get written documentation from MagicJack in the 30-day period made available to them. 6. By day 22 I had already ordered a competitive product since my home landline was disappearing and I needed one plus product still had no delivery date 7. Day 23, UPS sent an apology email stating they had the product and was not forwarding it! Never stated how long they had it. 8. MagicJack would again NOT communicate with me because I had NO account, as testified by the emails I tried to send them from their site which required a phone number which had to be activated when the product received. And now they were claiming that it is in the hands of the Bank since I contested it. 9. Chase NEVER contacted me for written documentation. I initiated it by going to local bank and having them fax a 23-somthing page document of emails, orders, attempts, screen shots, etc. 10. Day 26 I received the product but returned it unopened with required RMA from MagicJack site and on Day 28 10. Chase acknowledged fax received finally in another 3 days. Then they proceeded to again notify MagicJack with its facts, but again restarting another 30-day clock for response. 11. MagicJack finally acknowledged their negligence (I assume since I received no details of the Credit Card-MagicJack correspondence and the Credit Card confirmed permanent credit for the charged product 12. Since the conclusion of the incident, I have received 3 VOICE emails to the number I was suppose to activate and never did!. They are now marked SPAM and future ones undeliverable. Conclusion. Do NOT trust a company and their website that gives you a warranty based on an ORDER date and not an INSTALLED date. Do NOT order a product from a company that will NOT investigate why a product was reported as NOT received from their shipper. Their constant excuse was to wait 7-14 days for a delivery date, which then changed to 24-21 days, contrary to what the website declared. There is no need to go through this 70+ day headache and trouble with MagicJack online. Use a reliable dealer OR different product, like OOMA. May I also note that MagicJack did NOT have a local number in my area and would have required long-distance calls to and from me to use, whereas, OOMA did have one. The discourteousness, constant lying, and unwillingness to assist its customers has resulted in the absolute worse customer service experience I ever had. It would get a ZERO if I could give so.

Unfortunately there is really nothing positive to say. We were so excited about the price and not having to pay through our cable service but it went downhill from there. We received our Magicjack and installation was fairly easy. We ported our home phone number and installed the app on our cell phones too! It worked for 8 days and we suddenly stopped getting calls! We could call out but no calls were getting through. First we tried the online support. That went very well. We tried a few things and eventually were told to send the Magicjack back and we would receive a new one and because it was less than 30 days, it was still under warranty. We would only have to pay shipping. We returned the broken one and were without our home phone for over 3 weeks. Of course when we installed the new one, we still couldnt get calls. Thats when the customer service nightmare began! We needed to talk to a actual person. Unfortunately, as soon as someone was helping us we would get disconnected. When we called back we had to repeat everything all over. We got disconnected again! This happened 4 times and we finally decided to go with a different provider. We were told NOT to cancel Magicjack until our home phone number was ported to the new provider. It took 10 days, however, we were told the 30 day warranty was up and we no longer qualified for a refund!!!!! Despite Magicjack only working 8 days and 5 customer service people later (due to their phones accidentally disconnecting) we are now out $130.

With a smart phone, what good is Magic Jack? When power's out, MJ is out. A real landline is good when a power outage kills your smart phone, but MJ is not. And how often is there a power outage? Years ago, Magic Jack charged me for 5 more years AFTER I notified them I didn't want to renew. Unfortunately for me, the credit card I'd given them was stil good. To cancel, you may need to block them from your credit card if you can. Magic Jack customer service is behind an impenetrable wall. You can't reach a live person to explain a complex problem. Their FAQ's don't cover all their bad programming that causes customer problems. Anything unusual is going to be impossible to get help for. The one use MJ might have had is being able to call the USA from anywhere, BUT you need a perfect, super-strong WiFi connection for that, and I haven't found that in any of the places I've stayed. So MJ is useless overseas unless you pay a WiFi cafe to use a strong WiFi connection--if you can find one anywhere. I tried to cancel their useless service, but they charged me for another 5 years. In a couple of years, I'll be able to cancel because the old credit card they have is dead. It will be a relief.

I just cut Verizon because of the robocalls. I am on the do not call list, but that is a joke. MagicJack has solved my problem with call screening. I have had MagicJack for nearly 10 years and have not had problems that apparently others have.

was a customer for several years renewing on time my number assigned - only this year i forgot to renew my subscription and was locked - called customer service and billing department and nothing to do - EXPIRED is EXPIRED (only two days). No any kind of help - only option: get a new plan. Not only that, had a good balance for international calls andalso I lost that money because they dont reimburse anything - you lose everything. What a cheap company! I have one more number paid with expiration next february/2022 and will cancel it too when the date comes up and look for a different VOIP company. Very much dissapointed with that poor service and options given by Magicjack.

Welcome to your nightmare! the only plus is a lots of features - but they don't work. Run, avoid, dump

I purchased magic jack home. Of course pre paid for service, finally got the product. Could not activate the service, was on the computer with tech support for over two hours. The worst tech support service I ever experienced, totally clueless. Finally was told my unit was defective, given a number to call in the morning ( wrong number). I called sales department trying to get help, but after another hour still not working. They wanted to transfer me once again to tech support. I refused and said I want to return unit. Was given a RMA number and information how to return unit at MY cost. Totally unfair, defective product and my cost to return it !! Terrible company to do business with. Terrible tech support. Terrible off shore call center. Company should not be in business, DO NOT buy magic jack !!!!

Wasted over 3 DAYS with customer service agent Chrystal. she put me on hold to figure out why my MJ wasn't working and kept asking the same questions over, just parrot-like responses I believe they reading them from a Script. I was on "HOLD ON" and I wait and wait and wait she came back to see if I had hanged up, the way she was asking "are you still there" So I called back. I waited again for 1 hour, and finally, I get Chrystal again, who starts from square one even though I told her I had just spoken to her an hour ago. I wanted to talk to a supervisor, and she put me on hold. again beyond frustrated, I called, and Chrystal comes again, with the same parrot-like sentences. She ID me for the 5th time and then put me to turn off my computer, she messed up my computer magic jack, but this time she kept asking for my correct billing address. #, Street, City, Province, Country andamp; postal code. and she said ups your zip code last number is wrong, sorry I can not help you, from 2 I changed to 5, and she said oh now we are correct, there was always something wrong, then oh we need to upgrade your system, then, I was so mad I asked to talk to her supervisor after the 5th time, she puts somebody there saying oh you need a new magic jack, since you are a good client we will tell you a secret, we sell it here and will take 10 days for you to receive it, but go to Wal-Mart and you can buy it right away. GEZZZZ THESE PEOPLE ARE SCAMMERS, THEY ARE IN PHILLIPINES, THIS IS HOW THEY MAKE THEIR MONEY SCAMMING AMERICANS THAT BELIEVE IN THIS PRODUCT. IT WAS GOOD AT THE BEGINNING BUT NOW WHEN THE INVENTORS SOLD THIS PRODUCT EVERYTHING WENT TO POTS, THEY SELL YOU THE 5 YEARS BUT AFTER TWO THEY ARE A DISASTER. DO NOT BUY THIS PRODUCE IT IS A SCAM NOW.

Having been a Magicjack user since 2010 and believe I've had it long enough to make a qualified opinion. The first 2 or 3 years after the service came out, it was troublesome for sure. Many hiccups that were aggravating but, I felt the $20 a year cost was worth the temporary inconvenience. During the early years I actually had an opportunity to exchange emails and eventually a phone call with the inventor Dan Borislo,(who has since passed away) and he assured me that every month he was making changes to the staffing and the service level. Believing in Dan's words, I chose to renew my membership for 3yrs. then 5 and just last week I renewed for another 5 years. I'm still using the original unit that was sent to me 11 years ago. Is it perfect Pretty close. I haven't had to call for service issues for years.

Wasted over 2 1/2 hours tonight with customer service agent LOURDES. Put me on hold to figure out why my MJ wasn't working, I had renewed it last week, kept asking the same questions over and was not reading my responses, just canned responses. She says: "HOLD ON" and I wait and wait and wait ------ then got disconnected due to inactivity. So I called back. Waited again for 45 minutes, was #11 in the cue this time, and finally I get LOURDES again, who starts from square one even thought I told her I had just spoken to her an hour ago. She kept sending me the same canned responses and it was obvious she was not reading my replies because what she was telling me was not showing on my screen. So she kept sending the same canned responses over and over and over again. I was beyond frustrated at this point. I gave her the correct billing address and alternate phone number, same that I gave in the first conversation and they were fine then, but this time she kept sending the canned response asking for my correct billing address. It was complete: #, Street, City, Province, Country andamp; postal code. There is nothing else. I was logged into my account and copied and pasted it to show her. No response. Finally she says "I can't help you." and disconnects.

Check out their fb page and start reading comments. They get you by paying in advance, the more years, the cheaper. I paid for a year service and I have use of my phone 1%. No exaggerating. Dropped calls, callers cant hear me, static. No tone and error messages. I called to cancel..first u dont get a refund. So your out the money for the unit, out what you paid for a service and your money. I use my name on the account, my card my address but put the main name as a fake name because I'm a single lady alone. They will not talk to me, they want to talk to this fictional person. I explained the case, explained my card is what's used but nope. They insist on talking to Sigmund Freud. Just useless. Filled my complaint with BBB, hope isnt much. Save your money.

Calls are always scratchy. Power supply died within the first year. App just barely works, but is so unreliable that you won't use it. Marketing is soooo misleading, expect it to cost a lot more than what they advertise. Worst of all, when you have a problem, you will wait 20 minutes to chat with a bot. I STRONGLY suggest going with another provider.

One of the worst if not the WORST VOIP provider. If you want to save money you will waste much more time, get frustrated, mad, and 99999 times regret that you got involved with magicJack. So don't

What a terrible company to deal with. Overcharged me by 32 dollars on my credit card. Called them, waited over an hour, to be told they are unable to refund anyone for any reason, even admitting they did overcharge me!! I am shocked at the blatant thieving from this company. Advised them to cancel my service but naturally have to wait a year! Appalling they get away with it!!!! Debbie

Been a customer for a few years now. Forgot to pay my yearly fee so once i realized i paid it andamp; the service still was connected. After a few minutes called customer service andamp; tried to troubleshoot andamp; it still didn't work. Customer service seen the balance was paid for the year andamp; couldn't get why it wasnt back on. They had tech support call andamp; they said oh we dont have the year plan anymore, its only the 3 or 5 yr plans. I said your website took my yearly pymt andamp; now all of a sudden i have to pay 3yrs.? He said well due to covid-19 the website hasn't updated andamp; i told him that wasnt my fault andamp; needed to honor the yr i paid for andamp; he said no. You cant have one thing online andamp; then tell me something different. Bad service andamp; it took hours to restore.

A former employee set up a MagicJack phone, which he used until he left the company. He set it up using his COMPANY email address and paid via COMPANY credit card. Our company is NOT able to cancel this phone number. They report that he must cancel it, even though it's a company line and set it up for company use. Very frustrating ... infuriating even. And so illogical. After much time on the phone with customer service -- and never able to cancel the line, I finally learned on my own (by searching the website) how to forward the phone line. Customer Service was nice / pleasant, but unhelpful. She wouldn't even inform me how to forward the calls. It was strange. I suggest avoiding Magic Jack.

Our account is in my husband's name. I tried to cancel it because he died and I do not use it and when I called customer service in January, they refused to cancel the account for me because my husband's name is on the account, not mine. It is my e-mail alias on the account but that apparently wasn't good enough. They required me to send in a death certificate. While I thought this was insane and infuriating, I did send in the death certificate exactly as they requested. I never heard back and followed up in e-mail 2 more times. This started on January 24th and it is now April 3rd. I logged into the account today and verified it still isn't cancelled so I called them. They still won't cancel it, telling me they now need my ID. This is crazy, the account owner is dead, they have his death certificate. That they continue to try to make me jump through hoops is appalling. I didn't have this much problem dealing with the Social Security Administration....

I would avoid MagicJack like the plague it is. I order the device. It came 2 weeks later. Took snail-mail to a whole new level. The setup told me I had to pay $12 for 911 and $25 to port my number over. Another two week wait for that. Then, I finally plugged it in - and it was dead. Spent over an hour trying to find how to ask a real human a question, then hours waiting on hold to talk with someone. They didn't have a clue, and gave me a tech support number to call. Hours later, having me plug and unplug stuff multiple times, they finally figured out the machine was DOA. They sent me an RMA and said they would send a new device. I waited weeks for the new device. It never came. Hours more on hold and they told me they never just send a replacement - I had to order and pay for another one. It finally came - again stretching the limits of what snail-mail means. After hours on the phone with tech support, it works. Then, I got another email from them telling me I have to pay for 911 again - because that last payment I made was for the DOA device - and they can't transfer it to the new device. This place is a total rip off. So, I called Billing office. They told me I have to pay again. They told me that's the way it is. They told me there is no option. I told them I wanted to talk to a supervisor. They told me that the supervisor has to call me back, so they verified my cell phone number, and then said the supervisor would call me back. Didn't happen. Today, 4 days later, I called billing again. 1 hour after they answered and said that I could talk to a rep 29 minutes from now, I finally got a rep. I told her I wanted to talk to a supervisor. She said the only way to talk to a supervisor is to have them call me back. It's been 2 hours on hold. They don't have anyone who can talk to me. Obviously, what I am demanding isn't on their script. They tell me that MagicJack doesn't process the 911 info fees, yet my payment went to MagicJack.com. I have it on my credit card statement. They are LIARS!. The people answering their phones are LIARS!. Their supervisors say they will call you back, but they don't. They are LIARS! They say they don't process fee payments, but my records from my bank says the do. They are LIARS. DO NOT DEAL WITH THIS COMPANY. THEY ARE LIARS! THEY ARE CROOKS!

Magic jack call blocking has never worked. I have added telephone numbers to the call blocking list, and the telephone numbers are not blocked.

I have used MagicJack since about 2010/11 and the functionality of the device and telephone calls has been exceptional. HOWEVER... I read other reviews here and realised that a major difference is that I have ONLY ONCE called customer service and sure enough my experience was similar to others... frustrating, no straightforward answers, trying to push an additional sale which I knew I didn't need. ***Top Tip*** If you decide to go ahead and purchase a device... do it through a 3rd party reseller (In Canada I use The Source) install it, activate and choose your plan ONLINE yourself. It's easy. Make a note of your plan's expiry date and add your own credit/years when needed. As you will read elsewhere contacting customer service will do nothing except leave you frustrated.

I recently renewed my magicjack subscription for another year ($45) and noticed the quality of the calls weren't so clear, after trying all their troubleshooting tips and speaking to technical support I inquired about their refund policy and was told they do not give refunds, next thing I know I get an email stating that my service was deactivated per my request when I never requested my service be deactivated especially since they don't give refunds I simply inquired about their refund policy, I called to resolve the matter thinking they would reactivate my service no problem since it was a misunderstanding on their part but that's not how it went, they (3 different reps including a supervisor) kept telling me that their records show I requested my service be deactivated because that's what their rep noted in the computer although I never requested deactivation, nobody would take responsibility for their (magicjack) mistake making it seem like I got what I asked for, so I'm out $45 because they don't give refunds and they just took it upon themselves to deactivate my service because I inquired about their refund policy, doesn't even make sense, clearly they didn't want to keep a customer, I'll gladly invest my money elsewhere, took my money and wouldn't reactivate my service that they deactivated in error (although they wouldn't own up to the error), you might be wondering why would I even want my service reactivated if the calls aren't clear because now I'm out $45, it's the principal of the matter I guess because they took my money and I didn't get what I paid for, unacceptable customer service!!

I've had MJ's for several years and they all ended in disappointment. When they worked, they were fine. But eventually a unit would inexplicably cease to work and when I finally got hold of Customer Support, they would tell me that my account was "under review"!! When I asked why, they could not give me an answer except to say that the review would be done quickly and service returned soon. IT NEVER HAPPENED. The line never came back to life and repeated calls to CS resulted in the same vague answer. Thinking maybe a new unit would get me back on track, I stupidly ordered another and eventually the same thing happened again! Based on the unexplained outages and the resultant lack of explanation and/or support, I WILL NEVER RECOMMEND MAGICJACK TO ANYONE. However, if there's someone out there that you hate, you might consider giving them one as an anonymous gift, as it will eventually cause them no end of anger and frustration. Otherwise, ***** DO NOT BUY THIS PIECE OF GARBAGE *****

Magic Jack is ok as long as you don't need records from them to validate your payments nor you don't get caught up in one of their scams for extended payments for service. I renewwed last year the 4th of november. Well, the scam artists that I happend to be renewing my plan with did a great scam with me. He said if I renewed for 2 years he would send out a new unit to me. I explained to him several times I did not need a new unit, my unit worked just fine. He said no, no since I renewed on their special for 2 years this would be complimentary. Well, I looked for the unit, I had my daughter looking out for the package even my Postal carrier. NOPE,NO PACKAGE, I WAITED ABOUT 2 WEEKS AND CALLED MAGIC JACK BACK, I REVIEWED MY BANK STATEMENT AND CALLED THE BANK AND FILED A DISPUTE!! WELL MAGIC JACK TOLD MY BANK THEY MAILED THE UNIT, WHICH I NEVER RECEIVED AND MY BANK WOULD NOT GIVE ME A CREDIT. MY SERVICE HAS BEEN INTERRUPTED AND AFTER 45 MINUTES OF TALKING TO MAGIC JACK AND 4 PEOPLE AND TWO DISCONNECTS I AM NOW GOING TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND THE FCC! THIS COMPANY IS A SCAM, I'VE HAD MAGIC JACK FOR ABOUT 6 YEARS NOW AND NEVER, EVER AGAIN WILL I RENEW MY SERVICE!!! REMEMBER IF YOU WHENYOUR INTERNET GOES OUT SO DOES THE SERVICE!! BETTER TO JUST STICK WITH YOUR CELLURAL PHONE!!! THAT IS MORE RELIABLE AND A REPUTABLE COMPANY!!!

This worked great for 8 years. Now no acknowledgment of renewal. If you phone up customer service, they state they can help if you are going to pay for something. If its for something you already paid for, they tell you to call Magicjackcares which has hour long waiting times and folks that tell you to blame yourself or go the FAQ. You are essentially paying for service that isn't delivered. I'm not sure how much longer these guys can survive chargebacks.

I've had issues with magicjack repeatedly giving me an error 1 code even after resetting it numerous times. I tried to contact customer and I initially couldn't get any assistance. Therefore, I contacted BBB and made a complaint. I finally got a response from magicjack during my work hours which means I wasn't at home to do trouble shooting. The representative reported back to BBB that they tried to assist me without success. Then they called my cellphone when I was at work late and left a message. They reported back that I answered my cellphone and hung up the phone. How is that possible if they were able to leave a message? Finally, I was told they don't replace magicjack products bought from retailers. I had to replace the USB adapter after having the product for 2 months. Don't waist your time or money.

just bought the magic jack and they give me a phone number that doesn't work. not only did i have to fight thru hell just to get in contact with them thy refuse to replace that number and need to pay 10 dollars to replace something i should have already paid for. and don't even get me started on how crappy their costumer service is, at this point this company is literally a scan do not get their product.

Customer service is maddening, torturous, and murderous. You will never hear yes, or we will fix it. No matter what you ask, the answer is always NO. If it stopped working, you lost the service and your money. AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID.

I have been with Magic Jack for the pass five years and I was somewhat satisfy with their service over the years since it was my house phone and mainly used for faxing. My current device broken back in July 2019 with out warning. I think it may have been due to an lightning storm. Anyhow, they tried to help me reset it several times until I decided it was no longer worth it and so, I decided to buy a replacement device. I ordered the replacement (costing about $67) and realized two later weeks I did not received it. I call up they Customer Service # and got the run-around of my life. They claimed the device was shipped to my address, which it was not because zip code of the delivered address and mine are not the same. Still MAGIC JACK is telling me that I need to file a loss claim with the Post Office and the Post Office is telling me that the sender is responsible for filing the claim. I have contacted MAGIC JACK about 7 times on this issue and all I keep hearing from them is "you need to file a loss claim with the post office." In the meantime, I am out of pocket $67 plus $102 for three year subscription that I am unable to use and now I am told it is non-refundable. My advice to new or potential customers, DO NOT GET MAGIC JACK!!! And for existing customers, if your MAGIC JACK DEVICE breaks, GET RID OF MAGIC JACK BEFORE THEY RIP YOU OFF ALSO!!! I say it is time for a class action law suit!!

Have had the magicJackPlus device for almost a year. After a few months I often had to disconnect the device from power adapter and router in order for it do respond when dialing out on the phone. Person on other end of a call complains of terrible echo. Got worse and worse. Now device does not respond to dialing on the phone and person on other end can't hear me. After waiting for 30 mins I finally could start a support chat with "Jerry". After a lot of back and forth he wanted me to do a speed test! We had already established that using the magicJack app on the computer worked fine. If you want to use magicJackPlus with a phone, don't get it! Finn

I've been a customer of this company for years. After I got recommended to buy a new device, I decided to put some money for a better product, I've received the device but had an issue to make it work. I call the number on the booklet provided but was told that I need to pay additional money to get help to troubleshoot the problem. The guy who called himself John refused to my request to speak to the manager. He was rude and unwilling to help. After minutes of useless talk I talked to someone who pretended to be his manager by name Brain with exactly the same voice and accent and same treatment. The call ended with no result. I feel very angry for the way this company treated me being their customers for many years. This absolutely unacceptable.

This company is horrible to deal with, nothing like they used to be. I signed up for Concierge service, $14.99+tax ($17.33) )which entitled me to a replacement adapter for $17.95+shipping andamp; tax. They shipped an adapter and charged me 39.95+shipping, tax and administration fee.( $55.43) That is supposed to include a year service that they don't give me until my remaining 1 year 2 months is expired. I'm sure in November of 2020 they will do that! So, I'm on the hook for a total of $72.76 for something that should have cost me about $25 with the shipping and tax. As soon as I got the email with the prices on it, I tried to call. Was on hold for 2 hours and they cut me off. After 3 more holding calls, the girl told me that I didn't call sooner after receiving the email. Stay away from this MagicJack!!!!!!

where can I start , just to let you know i am so frustrated I decided to create a website just for people who had to deal with this crazy company when they first started I bought one and even advised some of my friends to buy it , I stopped using it after one year and when i decided to buy another one recently despite all the negative reviews I had to pay the price of not trusting customers . I ordered the 30 days free trial to see how the device is now , the same day I decided after reading more reviews to not buy magic jack it s not like we dont have any other options now , I called , I had to select new customer otherwise nobody answers if you select existing customer trust me . I asked them to cancel the order and they said they cant and they will try , after few days i received magicjack , i decided to keep it since nobody answered again , device stopped working after 4 minutes , no lights on , called back they said if you want the device you have to pay a new one even the device is still under warranty of 1 month , I had the device for one day . the other option was to return the device and pay the shipment and hopw they will get it before the 30 days or they are going to charge you 66 $ . they were rude and useless on the phone if you are lucky enough to get someone on the phone

This product is awful!! Save your money. I have bought this device a few times over the last 10 years and you would think they could get it right by now but, its get worse. 1. Sound quality is awe full 2. Drops in and out all the time 3. If anything on your phone goes off like an alarm or a message, it goes to automatically out the caller on hold and you cant get them back! You guy should be ashamed for charge people this type of money and producing a horrible product! Run Forest RUN!!!!

Awful service. We got the MagicJack and the texting did not work on the app. We returned it and there was a problem with the Canadian mail, so it was returned back to us. We spoke to the customer representative and they said they would refund us, so we returned it. Then they would not give us our money back. We sat on hold for hours, literally hours and they would not connect us to a manager to speak with. If they say they have recordings of our conversations, then they should be able to hear THEIR customer representative saying that they would refund us. Terrible company. Texting does not work. Terrible service. Do not waste a moment of your precious time. If I could give 0 stars, I would.

While the service is O.K. when it works, my problem is with billing. In February 2019, I renewed with a three year subscription for my older sister. In July, she received an email saying her subscription was ending, then cam the cut off. I renewed again for one year, Then I went to her email on an account set up just for Magic Jack. There was the thank you for the three year subscription AND the reminder to renew, plus another thanking us for the one year subscription. This happened to me earlier on my account,but I thought I must have been mistaken on the date. Now I know this is a grubby unethical regular practice on the part of Magic Jack. I am turning this over to California Consumer protection. I would recommend anyone else with this issue do the same.

When the service works OK, technically, life is good. If you have any issue, you'll not get any serious support from their customer service. Lots of promises, slightly condescending tone but no real service or ethics. I requested porting of a phone number. They said it was completed but, calling that number from land line would still ring on the my old cell phone, with the current service provider, for which I was still paying service. If the transfer had been successful, the provider account would have been closed. I paid for service on that old cell phone for 4 months, arguing with MagicJack that the transfer was not completed. They would force me to uninstall Android app and reinstall, while I'm explaining that it's still ringing at the old provider. They did that 3 times and then I ask for reimbursement. They said they cannot reimburse because it's more than 30 days!! They would escalate to manager which said that the transfer was complete. I can my cell service with previous provider and then called MagicJack to close/cancel my account, which cannot be done. You have to wait until it expires (and makes sure it's not set to auto-renew). Sucks!!

Have been using MagicJack the traditional way plugging it into the USB power adapter connected to a land line and router for over 10 years. The price is cheaper than traditional service $74.03 per year including the Canadian phone #. I was even using a second MagicJackGO for about 5 years. I got an email from MagicJack one month prior to my service ending asking me to renew my Canadian phone # and service. I just assumed that they would charge me when my current subscription ended but they charged my credit card and added a year prior to the end of my service. My needs have changed and I wanted to connect to the MagicJack using a USB headset. MagicJack supports this feature. Instead of plugging the MagicJack into a USB charger it's plugged into a computer. First off I noticed neither of my 2 Macs would detect the MagicJackGO. On both My Windows 10 PCs the mic input is 2% with both MagicJack dialler and the PCs mic set for maximum. I spent 3 hours chatting with MagicJack Support. They werent helpful and not knowledgable ie: one Support guy asked me if I disconnected the USB power cable from the MagicJack while plugged into the PC? MagicJack only has one USB port. I kept hinting that the issue was a defective MagicJack but they would have none of that. Two Tech Support reps just ended the chat without explanation. The next day I found my MagicJackPlus and asked Tech Support to activate it and transfer my months onto it so I could test the service. She did this for me and I confirmed that MagicJackPLUS was detected on my Macs and the sound was louder on the PCs. I wanted to get a new MagicJackGO because its a newer device but they wanted to charge me $34 + delivery for this. I decided that it was a better value to buy a MagicJackGO with 12 year subscription for $49. I told MagicJack Billing that I bought a MagicJack with 12 month subscription and to cancel my 1 year with them. They told me it was over 24 hrs since I purchased the subscription so they couldnt refund me. I brought up the point that my subscription was 4 weeks prior to expiring and that they should not have charged my card. Billing spoke to a Manager and said they would refund me. I got any email from MagicJack Billing Team the next day: Thank you for contacting magicJack. This is a follow up email regarding your call on June 03, 2019. Please be advised that we cannot process refund for order number Txxxxxxxxx since we have already transferred the subscription from your magicJack Go device with serial number A1132001131E60 to magicJack Plus device with serial number Axxxxxxxxxxxxx as per your request on June 02, 2019. This is extremely disingenuous. They could easily reactive my MagicJackGO (like Tech Support activated my MagicJackPLUS) and I could go into my MagicJack account and move the 12 out of 13 months of service so they could cancel and refund me but they wont because they dont want to refund me. The company has a very bad reputation for a good reason and I would not recommend their service.

You may find on YouTube a fix for incoming call issue is to use high Amp AC to DC Adopter. Or you might have got impressed when you called magicJack Tech Support and they asked you to unplug and plug the device again and boom it started working. These are all temporary fix; unplug and plug again the magicJack to power, change the adopter, unplug and plug again the Ethernet cable from magicJack or from router side, make an outgoing call etc. all would resolve the issue but for few minutes. Not sure if this has been done intentionally to keep signalling burden low on some server(s) but these devices don't seem to keep themselves alive. All troubleshooting efforts result in kind of forcing them to register again with server, like the firmware is lacking in periodic re-registration. I won't recommend anyone to buy these devices and waste money, unless someone wants to keep the service for outgoing call and with an app on smartphone for incoming calls. However app should be running in background helping smartphone to drain the power. With an apk on my Galaxy no issue on incoming calls but the quality of voice is sometime terrible. It's hard to blame internet connectivity now-a-days as throughput is usually enough to cope with VoIP. It's more about QoS and SLA agreed upon. Also you can confirm this with any free app service like duo, whatsapp, signal etc. on the same connection at the same place

ok when it works. Devices fail. Terrible support. acceptable quality (when devices work). Devices fail. Terrible support. So, really no value as without device, you are toast. You also lose the money you paid !!

There are better options out there. Stay away from MagicJack. Horrible customer service experience, Worse than even Comcast. I paid the first year upfront. On the 1yr anniversary, they charged my credit card for the next 2 years automatically, ok so far. I called to cancel the service after a few months past my 1yr anniv. If you go there website you will get the run around and give up. I didn't give up. Got a phone number and called them just for them to refer me back to their website. I gave them their order number, amount and date they charged my credit card. They had no record of it. They denied the fact I ever paid for the 2 yrs. A supervisor was to call me back regarding a possible refund for early termination. Never called me back.

I ported my old land line to Magic Jack about two months ago and have been very satisfied with the service. I connected the phone directly to the Magic Jack adapter hooked to my wireless router, and have not used a computer connection. I have not used customer service; so, can't really comment on them, but the good news is I haven't needed to use customer service! The app for iPhone is quite good. It allows me to view calls as they come in, answer them or not, and listen to voice mail. I can also make calls from the app. I discovered while traveling in Ireland recently, that I could make calls with my iPhone Magic Jack app when connected to wireless internet to other US numbers, and they were treated as domestic calls with no charge. This was a big help since I had not bothered to get a sim card for my cell phone while there.

Horrible, HORRIBLE customer support!!! Techs are a little harder to understand and definitely very difficult for them to understand your problem, technical or otherwise. Basically, i was transferred, over and over again, to different "managers" (including the billing dept.!) and, without a resolve at all, to "leave a review" message. The device itself works reasonably well, sometimes some static, but ok overall. The cost of the device and service is very good. Bottom line, if you're lucky and the device works, you're good - but, if you need any kinds of support, fuggedaboutit, you won't get any!

I don't have a problem with these folks. works great using Higher speed DSL My DSL service cost more than the MJ phone line The main complaint is the time on the phone is 1-2 hours off. MJ says no remedy.. i.e. Deal With It ! I don't get a alert for phone messages on the receiver. Have to Pick up the receiver will tell you if you have phone msg.

I have been a MagicJack customer since 2013. I had a 5 years service. Then recently on 03/23/2019 when I was trying to renew my account, they took $104.80 from my account and didn't provide me with any kind of confirmation number. Then I called them to find out what is going wrong, the first person hung up on me saying there was no history of payment. Then I called back again, to hear the same thing. The second person told me that she won't be able to help me because there is no payment made for my account, then who took the money out of my account?

I have used magicJack for almost 10 years. It started as a good service, and became very good with MJ PLUS. In recent years, the connections became very noisy. You will need to disconnect the dongle almost daily to reset it and eliminate the noise. There was no help from MJ itself to find out this solution. The pricing is getting more and more annoying. 5 years ago I renewed for US$100 for 5 years. That was $20 a year. Now they removed the 5 year subscription and put in place a 3 year subscription for $90. ie $ 30 a year, for a 50% increase. To add insult to injury, they are asking now for an extra $10 a year "to keep the number", retroactively to last year. When I explained that it is illegal to go back on a paid contract, they claimed there is no contract. So with this new charge, the total price becomes $40 a year. A 100% increase. And to increase price even more they have introduced what they call "concierge service" or something like that They used to have a chat for customer service. It is no longer available, even if they keep referring you to it. Obviously they do not want anything in writing, as writing is proof! And the customer service over the phone is quite rude. They also reduced the services: MJ used to send an email notification for voice messages. They no longer do it.

I recently traveled to Poland and Germany from the States. I was able to call the States using Wifi in Europe (my Sprint cellphone was not compatible with European systems). My kids were able to call me using only my Magic Jack telephone number --- no country codes or city codes. Fidelity was outstanding -- they sounded like they were next door, and there was little or no lag time. I saved a LOT on phone calls using just this one Magic Jack feature!! Regarding my star ratings, I had no problem setting up Magic Jack to my router (not my computer), and never had to contact customer service. My Magic Jack runs off a Wifi hotspot. Anyway, very satisfied with the service!! ---

It makes me wonder all of the terrible reviews I see on line. I have had majicJack for over 5 years never a dropped call. The voice quality is outstanding. My only complain is that a one year renewal of service is now $39. BUT wait that is a fraction of the cost of all other VOIP services

I hate giving negative reviews as I would prefer to just walk away from trash products but this warrants attention to a few problems. I have not been able lo get any calls using this product since buying it because it takes up to two weeks to port my number over. No where does it tell you that before you buy it. There was a $20 charge to port my number from the current carrier. No where does it tell you that before you purchase this product. When I set up my account I found the documentation to be terrible and not just lacking but rather missing. It's different for people porting a number. It was absolutely absurd. The information I needed is simply not provided. After creating my account, I looked up my account info and found a different phone number for my cell phone. There is no way to edit the wrong number and enter the correct number. I started a chat and learned after almost an hour of chatting that it's a function of porting and until the former landline number has been ported, my cell phone number that I provided will not be connected to my account. Sounds strange but I have no choice except to wait and see. Here's the catch. If I have to edit the number on my own they charge $10 to "change" the number from the number I have already added during the creation of my account. I asked the support person where I could find all this information online and she said it's not there. Think about that for a minute. This is no accident. They deliberately fail to provide information that some people could and would use to make their decision to purchase - or not. I have no idea how good this product is because it's been a week with no calls coming in. It will take one more week. Who can wait two weeks to obtain service? The previous provider, BasicTalk from Walmart took hours not days or in the case of magicJack, weeks. Thus far, I can only conclude this decision to go with magicJack is a mistake. I did not know, and could not find any details on why this is a product I should scrutinize much more and treat with far more skepticism. If the quality and reliability is as bad as some say, then it will be returned although I doubt magicJack will refund the porting charge. In conclusion, buyer beware. It's not a company I can recommend on any objective level based of what I have encountered thus far.

Switched from Vonage after having with them for 16 years. It was a terrible mistake. You get what you have paid for. This is a piece of junk. Calls dropping after every 4-6 mins. No support is available. Started getting junk calls as soon the number was moved over to magic jack. Voice quality is poor. Surprised how people could recommend this product. Just stay away.

I got MagicJack service about 35 days back and had a very experience. Call quality is so poor, I can't believe it. Phone calls drops in the middle. Finally, I ported my number to a different provider and MagicJack end up taking 9-10 days for releasing my number and it resulted into me not canceling the number within 30 day trial. Notw they say there is no refund for the piece of junk I have which is of no use. My advice to everyone - please do not buy magicjack and if at all you decide to buy it do not buy online so you return it with walmart or some other store policy. I am pretty sure you will end up returning it.

Their customer service is the absolute WORST I've ever encountered. On hold for 20 minutes and finally gave up. When I finally reached someone, overseas call center and I finally said enough is enough and cancelled the service. The old saying of you get what you pay for is so very true here!!

I have had my MagicJack for about 4 months. It constantly drops calls, usually within 5 minutes. If it drops a call, trying to call the person back, you can't get a dial tone the first time. This is not a reliable device if you want it to be like a landline. It is more like playing a slot machine, every call is a different experience. I have talked to tech support and emailed them numerous times, and am always given the same excuse "It is a known problem and our vendors are working on it." Well guess what, your product is defective, it doesn't work properly, and you don't know how to fix it. I think they hope that customers will get tired of complaining and just go away. I think you should warn people up front, that it is not a finished product, they will have problems, and there is no fix for the problems. Just got off the phone with MagicJack tech support. Here is what I was told, there is a serial number associated with the units that drop calls. I asked him if my unit was that serial number, and he said yes. I then said, well since my unit has a defect which is causing the calls to drop, can you send me a replacement unit that would have a different serial number. He said, " We can't do that" I said, "Why." He said, "Because we are not authorized to do that." I said, "I have been having dropped calls for 4 months and you won't send me a $35 replacement unit to possibly fix the problem," and he said, " No we can't, you just have to put up with the dropped calls until we fix it." This went on for about 1/2 hour... They do not want to replace the defective units, or fix them, they want to string the customer along for months and months... and probably just hope the customer goes away. DO NOT BUY THIS PRODUCT. IT IS A FRAUD.

I was a Telephone Technician for 38 years and encountered MagicJack years ago. My first impression was not good, the first models were unreliable and poor sound quality, part of that was due to slow internet connections at the time. Recently, I got a MagicJack for a second home and didn't expect much. I was blown away by the sound quality and reliability, which was as good, and sometimes better than my copper fed landlines. I had 2 free phone lines (100% concession) from CenturyLink for my years of service to the company (Qwest/USWest), but had to pay for Long distance and fees. I recently ported my home phone lines over to MagicJacks. With all the extra features and free long distance, I now pay for a year what a month was costing me on the so-called free landlines, and with the MJ app on my cell phone I can take my home phone number with me when I travel. I'm not sure where all of the negative reviews are coming from, and I have never (5 years) needed customer service, so I can't speak to that, but these things are awesome.

My magic jack stopped working two weeks ago. I have not been able to reach anyone in any customer service capacity since then. If you call the customer service phone number it tells you to go to magicjackcares.com where a computer puts you on hold until the computer finds an agent to assist you. I have been on hold for over an hour 4 times and have never spoken to a human. Obviously, no one from magic jack can call me so I have left my cell phone number and my email address everywhere in hopes there may be a human working for this company.

Customer service is simply horrible. You are like a soccer ball kicked from one corner to another. unreasonable waiting time to reach anyone. some customer rep. have very have accent and its hard to understand.

Using it for 7 years and work fine for me. I used the mobile app when traveling in Europe and really fantastic

Initially I used it for a few years without too many issues. Calling back to the number was iffy and we would periodically have outages and not know it. Finally my unit died so I purchased a replacement and the real fun began. The first challenge is that they make it very difficult to get any kind of support as they try to steer you to paying for the "Concierge" service. Once you clear that hurdle, getting someone on the support chat (this is the only way to get technical support) is very time consuming and as they attempt to communicate they are definitely ESL and trying to handle many, many calls at once so you will usually wait from 3 - 10 minutes for a response between questions. After going through this not once, but twice, my unit still would not perform reliably and would continue to drop my call after 5 - 10 minutes. Then, when I called to cancel the service and get a refund on the unit, they refused to refund anything because I had it for two months. They held this position even when I pointed out the issues and lack of resolution. When I requested to just cancel my account, the representative was totally indifferent. If you are considering MagicJack, run - do not walk - the other direction!

they send an email "Its never too early to renew your home phone service Renew today Your magicJack subscription will expire on 11/17/2018, but you can add to your existing balance by renewing your home phone service early. Click Renew Now to lock in the current low rate (less than $2 per month) and continue to enjoy all the great features that magicJack offers." but when you go to renew, their price for 3 years is $97.01 which works out to $2.69 per month 3 Year Renewal Plan for magicJack $89.00 Order Subtotal $89.00 Admin Fee $8.01 Order Total $97.01 They are dishonest and all their personnel are in India and they have no customer support.

cheap China stuff.....Will not last long....Poor customer service. Why don't they use parts made in the USA?andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;andgt;

We are very disappointed with our experience with MagicJack. For over half the calls that we receive, the only caller ID info we receive is the words, "incoming call". Hello!!! I "know" I have an incoming call, because- wait for it- my phone is ringing!! ;-) We chatted through the MJ chat line, only to be told that what we are experiencing is "a known issue" and that "the engineering department is working really hard to fix this matter". The call log, for incoming and outgoing calls, isn't uploaded until the following day, so we can't even look at the log to see what calls we have missed. Using MJ is like being transported back to the early 1990s. Save your money and more importantly your SANITY and don't buy a MJ unit.

After about a month of good service, MagicJack started to drop calls after about 2 to 6 minutes. The online chats were worse than useless. One chat said that MagicJack requires 30 ms latency with 3 ms jitter. But the VoIP guidelines are 150ms latency max (one way) with 40 ms jitter max for good quality. It shouldn't ever drop calls unless the connection goes away for a 'long' time. OK. So, I measured ping times to google and also to a magicjack IP address (104.20.33.77),and got 14 to 19 ms using my smartphone, but my laptop got 10 to 12 ms. So, on my next online chat, I told that to the chat person, and it told me that that was not good enough (they lowered the bar) and that I should complain to my ISP. It also told me that magicjack was a superior service that required very low latency and jitter. But, it's really the other way around. The more latency and jitter tolerant a VoIP provider is, the better the service is. Obvious, right? So, these guys just hide when their stuff gets overloaded and does not work. Very poor service. And they have a deal where you pay extra for 'better' service. Now, that's a real scam. Ten times nothing is still zero.

I have spent hours on the phone with the Magicjack support people, and still have a device that will not work with my operating system. It appears that they sell devices to Mac users knowing full well that it is incompatible with the latest Mac software. You will not find this disclosure on their website, and they will not refund your money when you find that it does not work with your system. Instead, they will put you on hold, transfer you to another department without warning, and obfuscate rather than admitting that the problem is on their end. After hours on the phone, they will then tell you that a fix is in the works, you just need to be patient while they are working on it. This company scams people, plain and simple.

I bought my first MJ in 2007 and I still use it today though mostly only use it for questionable contacts where I suspect my number will be spammed or added to telemarketing list. I've bought two newer units (MagicJack Plus) over the years and they also work just fine. I used the first magicjack USB dongle with a laptop while driving truck cross country from 2007 to 2012. I used it for all communication with dispatch and to send in my trip and pay information. On occasion I would even send a fax with MJ though I learned I had to turn down the fax speed and only send Bandamp;W. I currently use two MagicJack Plus units for my home phone and home business phone lines. A few points I'll make. The older USB style has to be used in a powered USB port while the newer units with a RJ45 jack do not require a PC to use. ALL MagicJack need a high speed internet connection and a very good power source. Once, while messing with the configuration of my router, i did mess up the magicjack and customer service was no help at all in getting it running again, I did work that out on my own. The quality of the Dongle is not the best, but has lasted me since 2007 with repeatedly plugging and unplugging it in the USB port. The AC jack for the MagicJack Plus stopped working after a year though it does work for with a quality replacement I bought. I have the two MagicJack Plus plugged into the same UPS I have the router andamp; modem plugged into which allows me to have phone service during a power loss unless the internet service goes down as well. MagicJack is as easy as getting cheese-wiz out of a can. The only prerequisite is an IQ over 75

Absolutely horrible!!! Took nearly 2 months for them to port an existing phone # (that they do not explain up front and was to take only 25 days, which is still ridiculously long and finally sent a 'successful port' message after 4 months), and no matter what dept I called about it, they could not figure it out. When it was supposedly finally working, people I called would get annoying beeps/noise on their end and incoming calls would not come thru (tried several different ph's, cords, power sources, etc, and still no reply from customer service on how to rectify any issue for over 2 weeks and several ph calls/web assistance requests - which by the way are extremely painful to connect to unless you like waiting forever), all of which I had to troubleshoot myself as they have absolutely no idea. After discussing it with them again, they still had no idea of what I was talking about. and still blame it on my internet provider. Because it works on my laptop (still with noise issues to whoever I call) they determined that it was fine and gave up on any assistance. It may work when you're out of the country but there are also fee's for that. Do not bother with this product at all. Troublesome, crap customer service, no value for your money at all. Total cash grab for whoever invented this p.o.s.

I am a new user so far andamp; just cancelled my Shaw phone line service. I am a 45 years old Shaw customer andamp; they gave me a lifetime loyalty discount of $10/month. So I am not really saving that much by using the Magicjack. If I did the research a little bit deeper, I probably won't do the switch andamp; I might even regret it soon as I can't tell how good they will be with the service. So far so good andamp; I was able to plug the telephone wire from the Magicjack to a telephone port; swap some wires in the basement to make all my 5 phones work just like before. The security alarm system has phone line trouble light ON andamp; will have to deal with that later. Porting my old number costed $19.95USD. That took only 8 days (6 business days). Canada number another $10USD. Admin 9% charge $2.70USD. $43.12 CAD total +the hardware cost from Bestbuy. Found out Magicjack charges $30USD to port out a telephone number. Don't like that at all. Renew next year will cost: $39+$10+$4.41 = $53.41USD or $4.45USD/month or around $6CAD per month. Read people had bad experiences with renewing.

I have been a MajicJack customer for a long time. I have praised it and recommended it to many since it was very useful. I had initially paid annually for about 5 years and last year I decided to pay for the 5 year plan since I didn't think it would come to this at all. Starting several moths ago, it stopped working, giving me an error message when I try to open it. I have tried to contact customer service several times and today finally I was able to chat and was placed 10 in waiting line! "Woo hoo" I thought. It finally came my turn and I started to chat with Mr. Byron C. I explained the issue. He checked to see if the serial number matches the service I have paid for till 2022 and it did. Then he said, regarding the error I was getting " Byron C: Not a problem. We will need to update the device's firmware. Do you know what kind of operative system does your computer run? Is it a Windows computer or a Mac computer?" . So he tried to give me a link, which was downloading a file with a weird extension so I had to go to website he sent to get the executable, still got another file with a weird extension that Windows didn't know how to run. But I changed the extension to ".exe" and then got the upgrade to run. But I still got the "Invalid Serial Number (oracle_magicjack:live)" error which is exactly what I got before as well. then Mr. Byron C said: Byron C: Please follow this steps: 1. Go to Windows start menu and type Device Manager and click on the result you get. 2. It will open a new window, go to DVD/CD-Rom Drives and Click on the one that says YMaxCorp. 3. Do a Right Click and go to Properties. 4. Then Go to the Details tab. 5. On the drop down menu go to Device Instance path. 6. On the value box there will be an information, please copy and paste the information on this chat. And when I gave the information, now the issue is the MajicJack unit is not working. His exact words "Deshika sadly the device is not working that is the reason why is giving you that error.", and "you have to buy a new magicJac unit." and " I can not refund the money because was the last year. and you can not use the service of magicJack without a magicJack unit." I know I will tell everyone that never ever to use Majic Jack and absolutely never pay for 5 years. All the time I was using annually, unit was fine. but since I got the new "MajicJack PLUS" with the 5 year plan, I have to buy another unit. I'll stick with other free services that's readily available nowadays. Seriously disappointed.

I purchased this product to be able to send to my husband who is stationed in South Korea so he could have access to call the US. It so happened he didn't need to use the MagicJack and I tried to send it back and they would not let me because it was past the 30 days. I received the MagicJack a week after ordering it and they started counting the 30 days as of the day of order and by the time I sent it to S Korea and when my husband sent it back to return to MagicJack the 30 days were up and they were not willing to make an exception so they ended up charging me $43. They didn't care about the military issue on how sending items work and how they don't get the person until the package has been checked by the military. The rep just interrupted me and said that no matter the issue they would not refund the money. He was so rude. When I asked to speak to someone above him he said no matter who I talk to they will not issue a refund. They have no people skills when speaking to their customers and I am really surprised they are not willing to help people who are going through issues like trying to contact your family member who is thousands of miles away and still says they don't care about the issue of why MagicJack did not work for them. Horrible. Would never recommend for anyone who has military family or spouses deployed anywhere across the world because when it comes to reps helping they don't care, they just want to take your money.

I placed a order and upon logging in I discovered that I was charged for a product I did not receive. I contacted them to address it and saw no sense of urgency to correct it right away. I decided their service might not offer the kind of response time we need here. I contacted for a refund and cancel 15 minutes later and I was left on hold for 10 minutes to be told that there was a restocking charge for more than half of the order.

I have been using this for over 10 years. I work from home from two locations in different states, and my employer stopped reimbursing me for home office phone expenses (so I bought the 5-year for $100 deal). I had previously used a Vonage USB-stick phone (can't remember the product name). After much use, that stick died and they had stopped making it. So I looked around for another VOIP solution with the Number One Requirement that it be easily transportable. I have a MagicJack+ (despite repeated attempts to get me to update to the "GO"). Because it plugs right in to a power outlet and I just need an Ethernet connection, I started out carrying it with me every time I changed locations. After forgetting it a few times when I changed locations and then getting an iPad Mini, I now leave it in one location and use the MagicJack App on my iPad almost exclusively. The advantage of using the App means that my call history is stored in the App (makes time sheet preparation easier). I have taken business calls while traveling all over the country as long as I have a decent wifi connection. There are times using the App where there's a bad WiFi signal where I have to fall back to using my cell phone. Last year (2017), I was about to be stranded in Spain due to the French ATC strike. I could only contact British Airways CS in the UK to fix things, so I added International Calling minutes to my iPad App, and secured new flight arrangements--I have no idea how much it would have cost me (and trying to scramble in the middle of the night) to use the hotel phone to reach BA. So this was a "life saver." The ONLY caveat I would add has to do with what others have mentioned. If a client gives me a conference call number for certain services and there is not a toll-free number, I can't use MJ (app or handset) to dial in (without buying credits). I can live with this, using my cell phone or my husband's NetTalk Duo linked handset. Incidentally, there's actually a reason for this situation. MagicJack **could** pay for/enter into agreements with the networks that carry these conference lines. But I suspect that there would be a rise in the subscription to do this. Personally, I don't feel that the FCC should allow any provider to refuse a connection from another licensed carrier. But that's a Telecom Act issue. The Quality can vary--but I think it's 100% related to the WiFi connection/ISP condition--and is usually fine when I use the 5GHZ signal or fall back to the handset. Again, I mostly use the App on my iPad, so that's also to blame for some of the quality issues.

Cannot call local numbers that are associated with a conference call. Even though the number is a local number and free to call from cell phones or any other phone line. Got a pre-recorded message that says "This is a pay-per-minute" number. When chatting with customer support, I told them that it is not pay per minute. Their response: "It is for us". If you plan to use Magic Jack for anything important, don't waste your money.

I have had magic jack since it first came out, when you had to have it plugged into your computer and it was horrible, then they came out with the plus that you plus into the router and the outlet for power no longer needing the computer... best thing they ever did. It is great for receiving calls no matter where you go, I do not use the forwarding ring because I do not like hearing all the phone rings at the same time, but I take it with me to hotel/motels, other peoples houses where I am visiting, and every time I move so that is great no install charges like regular phone companies charge. The customer service is horrible so you have to research the internet to resolve your issues on your own, however the only issues I currently have is a few dropped calls when in conversation a few times when they are quite long. The other is for some reason it just started a few months ago when i call a company that requires you to make selections by pressing options 1,2 or what ever they do not hear my button presses, none of them no matter what company I am calling, I thought it was the cordless phone I had so I got a new one, it is my third one, the first one I had did not have this problem it was an older cordless but my grandson broke it ugg, The next two are newer and I have not been able to call companies with options requirements since. I have to use my cell for them. Other than that I recently moved from Arkansas to Ohio and it is still working I would give it five stars if it were not for the above issues, but I am not sure if the options presses are their fault or incapability with the newer cordless phones.

I've been a MagicJack customer since 2011, so when my MagicJack+ packed it in, it wasn't a big deal. I purchased the replacement product MagicJack GO from MagicJack Canada. Unfortunately, it doesn't work. I should have been able to plug it in where the old unit was, and it should have worked, but it didn't. I've spent hours on the chat line trying everything they have suggested. My time was worth more than this $50 (including shipping) product. I've done VoIP installs commercially, and never had as many problems or as poor quality support as MagicJack provides. If you want quality, you have to pay more. I'm tired of listening to my wife complain about the voice quality too.

I'm a networking expert (30 years experience) who has written VOIP code. There are three things you need to get good magicjack service: 1. Network speed. 50 Mbps for VOIP is the minimum to have good quality. The technology works with less, but technically there is a tradeoff between bandwidth versus delay and qalilty. I recently upgraded to 150 Mbps ($59/month). Spend your money on network performance and not your phone line, the latter turns excellent when your speed is good. 2. The power supply is the second cause of problems. People complain about service deterioriating, that's because the Magic Jack USB power supply is crap. But MJ will replace it for free. Or better yet, buy a quality USB power source (from a good store, not the walmart checkout). If the power is flakey the electronics and CPU in the MJ box will be crap. 3. Buy a UPS for your network router, modem and MJ box. Blackouts are when the power really goes out, but more often you will have brownouts where the power isn't full levels, and electronics don't deal welll with that, especially ones in small packages (no room for big capacitors). If you have good power and good networking, most of the problems listed go away. But no amount of customer support will solve that. If you start having to reboot the MJ box or lose calls, check the above comments. Porting in Canada works in 2018, but costs onetime $20, and the Canadian registrar costs $10 per year. Still cheap. E

Tried living with it for a year and it was ok. Then the calls got fuzzy with breaks in voice. Many friends complained that my calls to them were breaking up intermittently. Customer service is poor and could not solve the problem. cCceled the service and went with another provider. tried to get the balance of my three year subscription refunded and was advised that no refunds provide. This even though I was advised that a refund would be forthcoming, and someone woul;d be getting back to me. Terrible experience. Go anywhere else.

First of all Magic Jack sales reps misrepresented their product so beware of them and their dishonesty. I was told there is no charge to port your current landline number and as soon as i wanted to initiate the port process i found out there was a $50 fee. I was also lied to about features like caller id which is also useless with magic jack. If you need customer support you cannot get anyone on the phone. You can only chat with support on the MJ web site and the support reps are totally useless and unprofessional. The service is mediocre at best and they virtually do not support the customers that drive their business. There are more reputable VOIP services that actually appreciate customers so avoid Magic Jack as much as possible.

Purchased Magic Jack Go device 6 months back and received bad device . I have issues form the installation of the device . Initially no receiving call but I am able to make calls. To catch up Customer service team, every time I need to spend 40 min to 1 hour and every one ask same questions but no output . finally after 5 calls this issue was fixed. and for last 2 months device is not working no green light at all on the device . Phone getting charged but shows no lines. had around 20 calls with customer service team till now. still device is not working. we did trouble shoot multiple times , commenced device directly to Modem , connect device to laptop and updated firmware as well still not working. phone not working for last 2 months . still customer service team ask to pay more Money to get device. Discussed customer service team and their account department almost 5 time . they confirmed over phone that they will send device to me and tracking number soon but they don't send that discussion over email as well for proof . I haven't received device yet.

I truly believe a magic jack will work great if you have good internet service. If you have lousy internet, like DSL, you won't be happy. When I had Verizon DSL, my magicJack didn't work worth a damn. Now that I have Comcast high-speed internet, it works great. Never a glitch or flaw. Sounds as good as any hardwired phone back in the day.

In my opinion, Magic Jack doesn't want any verbal contact with their customers. Billing seems to me to be incompetent. paid for a vanity telephone number, which was clearly marked and provided for on the Magic Jack website. They applied it to extending telephone service instead of for the vanity number. Spend hours trying to straighten it out. Couldn't reach a competent representative who could handle the problem. Unable to call a particular exchange in the 501 area code. Obviously (to me at least) Magic Jack's problem, but could get no assistance on the phone (can't reach technical personnel on their phone line) so had to try the on line chat. Wait times are often a half hour or more. Then, the agent doesn't understand what the problem is. If you want cheap telephone with poor support, then in my opinion, go with Magic jack. Otherwise, if you value your time, find another provider. You get what you pay for!

I've been using Magicjack for about 4 years now, using two different Magicjack devices in that time. - First, I couldn't begin to count the number of times that incoming calls just stop working. I got a letter from my doctor's office saying they'd been trying to reach me but the incoming number just fast beeps (not a busy tone) or just goes to a standard message for buying Magicjack with no option to leave a message. The solution each time is to call MJ customer service and have them reset the line. Lost track of how many times I've had to do that. In the end, I gave up on using this as an incoming service. It's just far too unreliable. Second, MJ customer service has a strategy for any technical problem they can't handle: they just hang up the call. This isn't because you're being difficult. You'll explain your situation and then they'll just end the call. The only way, and I mean the only way, to get anything accomplished is to immediately escalate the call and hope they don't hang up before that. It's a call center staffed with people who can barely speak legible English. So maybe 75 - 80% of the time MJ is reliable as an outgoing call service. It is 100 % unreliable as an incoming service. They do annoying things like continue to play messages before you can make an outgoing call, trying to get you to re-activate old accounts on old devices that you've upgraded from. They say there is no way to stop that. I'll only continue to use it until my current account expires.

I installed MJ July 2017 on a Verizon Fios high speed internet connection. It works brilliantly. I suspect many of the negative reviews may eminate from using DSL or some other, slower connection. Set up was easy, as was porting over my old phone number onto MJ. I prepaid 5 years and my new "land line" costs about $3.00 per month. Awesome. In the 4 months it has been set up, I only once had an issue, and just unplugged the device and then replugged it in. It just works. Basically, totally great technology that costs next to nothing. I did not set up the cell phone app, so can't speak to that part of the service.

I had magic jack on two phones for about 7 years. This last year renewing them has been a nightmare. I paid the 35 for the plan, but after I bought it it said I needed a customized phone number fee for like 3 bucks. I paid it. Now a month later its not working and it says its expired. Called customer service and they said I can pay more fees to keep my service. So I just paid for a years plan to use in one month. No thank you, I will spend money elsewhere. They lost a longtime customer and one that refers people to the company.

Customer service is awful, if you can even understand the speaker. only good thing is the price. quality has suffered so much the last year that i've switched to a different carrier. getting my number ported from magicjack has been a nightmare. i would recommend you go with any company other than magicjack.

Magic Jack is not worth it. Here;s why:Even though this is a PHONE company, you cannot call them to discuss anything. It is all by online "chat" which is terribly time consuming, unless you type faster than you talk.There is no option to cancel your service on the website. I use T-Mobile which lets me call for 0.20 (twenty cents) a minute when overseas.At home I have reduced my land line to the basic minimum - Toll-free and local calls outgoing plus 911, and of course accepts all calls incoming. My monitored home alarm system uses the 800 number to call the central station if there is an intrusion or fire so I need it for that, plus I didn't want to change my home number which has been given out for years and is on my business cards. I initially used MJ when overseas, but it is a pain to carry a telephone along and my T-Mobile cell plus e-mail and text messages are all I need. Magic Jack sucks and is a waste of money

This is the biggest piece of garbage I have ever used. I can't talk on the phone without getting cut off constantly. I'll be in the middle of a conversation and it just clicks and I get the dial tone. Then it won't allow me to dial out again for several minutes. You don't even get 911 access included. You have to pay an extra fee for that which is utterly ridiculous. Every phone company should include 911 calling. Don't waste your money on Magic Jack. It will only give you a migrain

They advertise FREE unlimited calling to the US and Canada and FREE magicJack to magicJack international calling, which it's an absolute lie. I signed for five years service promotional fee, that was 99.99, when the bill came in CAN dollars, was $187.90 they said they where not using the banking rate exchange and they have to charge me the exchange that was based on their calculations. I tried to cancel but they said I only would be refunded 17.00can because penalties for the cancelation. So I didn't have a choice and I had to keep the service. A month later, all a the sudden I stop receiving phone calls, I tried to fix the problem from my MJ online account but didn't worked. I tried to keep using the service just making outgoing calls and every often the calls where interrupted by recordings reminding to check my account or simply interrupted my phone calls. I contacted customer service which they said they where unable to fix the problem and they where unable to tell me the reason why my account was in hold. It took me few weeks calling every day and trying to contact someone to help me, but they told me that they where not even in the American continent to attend my concern. They said that they where in a place which they where no allowed to tell me, but they said they will pass my report. Couple of weeks later the problem became obsessively annoying interrupting my outgoing phone calls. I was unable to find help for this problem, so I decided to become rude with these people and they transferred to a supposed responsible. I was on my only account while I was speaking with this woman and she said hold on in the phone and she just cancelled all applications, devices and services which I saw the changes instantly on line. She came back to me on the phone and she said that I violate the time allowed on my service. I said that I paid for the five years service and that was advertised as unlimited phone, she said that some where in the 56 pages agreement said that the services isn't unlimited phone calls passing certain period per day. So they took my 187.90 can, they tried to make an other charge for the cancellation which thanks to my bank blocked the charge, they cancelled all my apps, devices and blocked the number I was using to contact them. There's no agency or government service to report this company's scam. I would ever recommend to get this terrible service that may was the must expensive phone service I have ever paid

If you only need local and north America calling, and can live with constant background humming during calls, magicJack offers a very competitive price tag. But, if you need international call, or fax, or quality calls w/o any annoying background noise, this is not for you. To make international calling, you have to buy pre-paid credits, which will expire in 6 months. Also be aware, its so-called feature of "placing international call from another registered number (not your magicJack #)" doesn't work at all. If you like to solve issues with customer service department, I wish you good luck. For its customer service representatives, at least the ones I dealt with, are simply busy operators reading from scripts to fend off customer inquires. They're not technical people at all, so they're clueless for anything outside of their typical scripts

I have 50 mb high speed service and the phone quality is OK, not great. Caller id doesn't really work, it shows the number but never the name associated with it, even when names are listed. I'm also discovering that not all calls are included. just learned that local conference calls numbers are not included. supposedly buried somewhere in the agreement

I have MJ GO, though I suspect I could have hung on to MJ-Plus-2012 which I'd used for 2 years along with DSL, until 2017 when I switched to Optimum Cable, at which time I decided to switch to GO along with Cable. Frankly, MJ-Plus-2012 may have been just as good if not better than GO. (Not that I'm a tech expert, but still..) ...Note I'm rating this 4 stars to balance the 1 star reviews, because both myself and many others need MJ for budget reasons. That said, here are the drawbacks: (1) The MJ adapter is BAD. Everyone agrees on that. Unfortunately, if you wish to keep several spares handy, it's getting harder and harder to find affordable good-quality single-USB adapters these days. (2) Customer support is WORSE THAN BAD. For example, a chat agent had erroneously removed my MJ phone number from the Account dropdown during a Remote session when attempting to scout out issues. That entailed hours of hassle with a subsequent chat-agent, and agonizing whether it would indeed get successfully reinstated. Somewhat like roulette. Yet another chat-agent set my router wrong, which I suspected, and therefore I asked the next agent to check it out. Sure enough, my suspcions had proved correct, as confirmed by the latter agent. ALWAYS be vigilant with them, because after countless hours I endured with zillions of their agents, i've found maybe one-percent to be somewhat knowledgeable. And that goes even for one of the agents empowered to make outbound calls! Though granted, one or two of them was pretty smart, and likewise re: the Level-3 agents. May-2017 Update: Today, yet another MJ agent (a senior one whom i asked to be summoned) was horrific. As usual, it dragged out HOURS. She couldn't offer clear basic instructions for a basic procedure (setting up prepaid international) wherein all the textboxes and info are VERY unclear. I kept requesting she type the precise steps I need to do. I even gave her MY OWN EXAMPLES of how to convey clear instructions. But despite my efforts, she responded with generalities, as a three-year old might do. So there's practically no diff. between junior or senior agents!!! For example, when I asked "do i need to click the button near my name and ship-address even though Prepaid-minutes aren't being shipped to me" she responded "please click the button near your name it bill bring you the billing info". That was NOT true. All it did was color-in the button! A mature person would have actually answered to the point, as well as providing an ACCURATE response as follows: Click the button which says CONTINUE-TO-BILLING-INFO. But that's only a drop in the bucket. You need to see their moronic interface. You also needed to be here to understand the DRAGGED-OUT-WAIT-TIMES until the NonSupport agents get around to responding to nearly EVERYTHING. Whichever careless creature(s) are responsible for programming their entire procedure and designing their web pages ought to be prosecuted by all of us for our premature white hair. Literally. (3) I need to occasionally reset the device by unplugging it - due to disconnects coupled with error messages such as "Error 23". Thus, the GO model is no different than MJ-Plus-2012 in that respect, despite their touting GO as the most superior of all. (more like marketing hype) The error-message happened today when my computer was on, so maybe it's less likely to happen when my computer is turned off. (4) Will not operate with Linux, or so i'm told. (5) Inaccurate instructions - such as stating that it will work with a splitter. That was NOT the case with me. (6) yet more inaccurate instructions - by not advising people (and the MJ chat-agents) that with DSL, you don't need an "official" router, but rather you can use a simple cheap Switch which can be programmed by your ISP as a router a/k/a "gateway" (7) MJ chat-agents never told to advise people that when switching from DSL to Cable (or from one ISP to another??) you need to make sure that your DSL line is totally disconnected at point of entry. Otherwise, there will be interference, and incoming phone calls will not work properly if at all. (8) For those EMF-sensitives who prefer wired-phones: The MJ chat-agents fail to advise people that YOU CAN OFTEN have up to THREE house phones connected to the MJ line. Here's how I did it: I have three 1980s phones, each with a REN value of 1.0. I turned my bedroom ringer OFF. The kitchen ringer is OFF too. The computer-room ringer is HIGH. By doing these steps, it enabled my answering machine recording to kick in after 5 rings, instead of after many rings (or not kicking in at all). I also UNPLUG my fax-phone except when I need to use it

Since my boyfriend and I began using Majic Jack we have been hearing conversations of other from our phone, Loud porno type music once we start dialing, and calls dropping and when the phone is still to your ear you can hear ringing as if your calling someone but your not. I don't know if someones listening into phone calls, if it's just shitty service, or what is going on. But being a crime journalist I need privacy during my phone calls and I feel like someone is listening into my calls. I'm dropping the service and I do NOT recommend the service to my worst enemy

Magic Jack ---SUCKSThey flat out lied about calling anywhere in the USA. I cant call in to a USA conference number set up by another person, I MUST set up the call and go through the MJ conference number.I specifically asked about this and of course they said no problemyou can call any number in the USA. It gets worseThey were NOT to port my existing phone number to Magic Jack and they did. It has been well over a week and I still DO NOT HAVE MY NUMBER BACK. Missed every one of my customer calls and I lost revenue. No one at Magic Jack was helpful nor do they seem to care. I was on hold for 45 minutes, disconnected, transferred and had to repeat my issue all over again (at least 7 times). I was told different things every time I spoke to someone different, they dont speak English, they dont understand English. They are just Fing STUPID AND THEY SUCK

After waiting on line for 80 minutes (even though it said 35) for 2nd tier support I was booted at the last second. Chatted back at level 1 (also painfully slow) and they threw me to bottom of queue again for tier 2 even though I saw they were putting folks ahead of me as my queue number kept rising. I just wasn't willing to wait for another 2 hours for assistance with a firmware upgrade that only they can do. This is the worst customer service I have experienced in ages. They just don't care. Bye bye. You lost another potential customer

I have used Magic Jack since 2013 and currently have two magic jack devices providing phone and fax service to my residence-one device is a magic plus and the other is a magic jack GO. I have had no problems with either device. Reliability of magic jack depends on the quality of your internet service, I currently use the magic jack app that allows calls on one of my lines to rollover to my cell phone- Works like a charm. I am very satisfied with the magic jack devices. Reduced my monthly phone bill for 2 lines from $100 per month to $7 per month. Let me make a suggestion for anyone contemplating using a magic jack and you are unsure about the quality of their service or the quality of you internet service. Purchase the Magic Jack GO, now selling for $35.00 and provides a year of service. Install the magic jack and use a telephone number provided by magic jack. Do not cancel your telephone service from your local provider. Begin using the magic jack to make calls and have your friends begin calling you on the magic jack number- Remember that you still have your regular telephone service that you can still use. If you are satisfied with the quality of the calls from Magic Jack after one month, have Magic Jack port your home phone number to the magic jack device and cancel you present phone service. Magic Jack will charge +/- $10 to port your phone number over to magic jack. This is a one time charge. This is the process I used because I read so many negative reviews about Magic Jack, but the quality of my calls and reliability have been excellent with Magic Jack.

I bought the Magic jack service over 1.5 years through the Magic Jack Canada site (Big MISTAKE) ago and hardly used the service as it was very affordable to sign up for a year. So before I knew it a year was up and so I subscribed for another 2 years as it was so much more affordable to it that way then to just sign up for a year. Long story short I have had nothing but issues with this dam service, The Company who sold it Magic Jack Canada turns out the guy works out of his house (one man show) and he is just too happy in taking your money and he has no ability to provide any kind of technical support. Upon further investigation it turns out I am subscribed to a company called NetTalk who has no ability in providing any kind of technical support (third party vender to another company I have yet to determine, You need to communicate through a chat session with no ability to speak to anyone live on a phone, they take forever to come back to you and have very little ability to troubleshoot any kind of issue. Call quality sucks and I cant get this resolved I have another 18 months left on the device I paid for I want a refund on the remaining year and I cant reach anyone. I am just being ignored like a stop sign. No one answers my chats, I cant call anyone and no one calls me back to have this resolved. I am so sick of these fly by nights who con people in paying for a service they cant use So I am now looking at opening a case with CCTS as I am not getting any response from anyone. Be aware of Magic Jack and stay away Horrible business practices

I have Magic Jack for a few years on two separate home phone lines. The quality is very good most of the time, and the price is the best anywhere! It is not perfect but for the price I can live with any problem. I wanted to keep both of my old phone numbers, one of which I've had for 25 years! And I could do that with Magic Jack

I switched from my Xfinity Comcast phone service to MajicJack, because there was a good promotion on Xfinity for a package that did not include phone. After a few days on MajicJack, I found out that "you get what you pay for" is very true. Here are some points: - Caller ID name transmitted by other phones is not displayed, only the number is shown - My Caller ID name is not transmitted, either - Time stamp is EST instead of my Central - The LOCAL number that I used for my calling card (for international calls) is now pay-per-minute, NOT free - Voice mail is sent to email, instead of being stored on the server - Text messages cannot be received on home phone line, unless cell phone is linked through app. No server storage, either. Besides, they add some mysterious "administrative fee" to every service charge. I called (chatted with) customer service regarding those issues. They always "explain" the reasons, instead of fixing anything. I decided to stay with them for this one year term that I already payed for, but then most likely go back to Xfinity

Today I cut the cord! After paying 240.00 per month for an Internet, cable and landline bundle I've finally decided to try magic Jack as well as ditch the cable. Now the cable was easy to let go because other than the high cost for a lot of crappy stations when I spend more than 50% of the time on my local (free) network anyway, Internet TV has come a long way and I have already subscribed to Netflix and am very happy with their service.The phone however took a little longer to decide. I am self employed for the last 35 years and have had the same phone number for 25 years. however lately I have noticed that more than ever fewer people phone me for business inquiries. E-mail , facebook and texts are becoming the norm. The other issue is that the major phone companies are starting to almost give landline phone service away as a bonus for signing up to their internet (I live in Canada and we have some of the most expensive internet services on the planet) I think they are starting to sell landline services for as low as 20 dollars a month. Anyway I figured if I'm going to reduce my bill I might as well make it as low as possible. I read reviews and researched magic Jack and I honestly have to say from the mixed reviews I've read that I wasn't really sold on it to save a little over 25 dollars a month. I took a chance anyway and purchased the Magic Jack Go at Walmart for $69.00 including the first 12 months free. WELL BOY IM SO GLAD I DID!!!!.The process took longer than I expected and was a bit more complicated than advertised. That said, I contacted customer support and was surprised to find that I was first in the cue. Instantly I had an agent online who was very patient and genuinely seemed thrilled to get me set up as a new customer. The process took almost an hour in total because I was having trouble at my end and I asked a lot of questions. The agent routinely said for me to take my time. The setup process was top shelf all the way and all other customer service reps of their competitors should take note: for a bit more than 3 dollars a month they will destroy the competition. The sound (which a lot of people said was suspect) was surprisingly loud and clear. I did turn the phone volume up a little more than I used to but then it was just like it always was. I could have paid the one time $20 fee to save my old number but I ultimately decided not to bother and leased a new local easy to remember number for $10 per year The only reason that I gave 4 stars for reliability is because I've only had the service for less than a day. Amazing support, Amazing clear service, amazing savings and an amazing little gadget overall. I am only disappointed in myself for being too stubborn for not having done this years ago. I may go sign up for five years where it goes for a bit over 2 dollars a month! I've reduced my overall bill by 150 dollars a month and couldn't be happier. YOU ROCK MAGIC JACK and so does your customer support! Thanks from a happy new customer

I remember many years ago leaving a foul review of magicjack...I won't bother to go into details as to why and suffice to say: Firstly, where the hell are you going to go to get a non-capitalizing means of communication with reliable service, an awesome control panel on their website to work your communications and unlimited incoming and outgoing calling, and all the perks that come with a damn phone? So the Price is digestible by all means. Secondly, I believe that throughout the years of service with magicjack they genuinely have been upgrading their service to us (at no extra charge) because it seems to be more reliable than my overpriced cell phone. Truth be known, I recently canceled the service for the cell phone. And finally, I'm a grass-roots kind of person with a goal to be completely offgrid. I eliminated the gas company years ago (firewood for cooking and heating now...love it except for the soot and dust), I've also eliminated the phone (cell), and reduced my electric bill to $40.00 in the winter time (right now it's January in Ohio) and less than that in the spring and summer...the electric will be eliminated hopefully this year once and for all because I am certain that the fee I pay is not actually for usage but something the monopolies conjured up called "availability of service fee", so the electric will be replaced by a spot generator if needed. For the most part my wind generator, solar arrays, batteries, large garden, chickens ....holy crap where the hell am I going with this!!!??? Oh yeah....I would consider keeping magicjack and not consider dropping that bill from my life because I feel magicjack is a fair exchange (now if I could only figure out how to "legally" harness free internet because that IS NOT a fair deal for the masses at all with their one of two choices for overpriced slow crappy service and crappier customer service. Okay I'm old and just woke up so I'll be using this statement as my disclaimer for the overchatty review. Magicjack=hell yeah

The idea of cheap phone service is the appeal. Like every good con that's what pulls you in. When I called to ask a question on incorrect billing I was put on hold, disconnected, and transfered back and forth over a 5 hour period. That's right five hours! THERE IS NO CUSTOMER SERVICE, per se. They refused to give me a refund until I notified the Florida State attorney General. Then it was all boo-hoo and " we are sorry YOU misunderstood us...." It nay sound like a good deal but save youself the headaches that come with a con- job

After been in business for over 40 years, one has seen management patterns that repeat themselves while on the way to bankruptcy. Magic Jack is a company with over 1000 bad reviews!!! Over 1000 deceived, unsatisfied and disgusted customers! Customer service and technical support is non existent!!! The product does not work and the CON-ARTISTS just hide offering you no solution for the problems! It is cheap, but how good it is if it does not work properly? The product is a cheap, cowardly inefficient and unscrupulous as the management behind it ! Don't make the same mistake I did, read the reviews: https://www.consumeraffairs.com/cell_phones/magicjack.html https://www.voipreview.org/review/magicjack DON'T BUY IT !!

QUESTION? Did anyone's calls decrease when they got their Majic Jack? I ported my business line to Majic Jack a while back. My business calls were about 30 to 40 per day before I got Majic Jack on that business line. After going with Majic Jack, I get from 5 to 7 calls a day and most of them are telemarketers. I am confused. Chat support says they are Tech, but when I asked how to check this, they said, "We have Call logs." I have checked my call logs and they are the same as my actual call. What pisses me off is my brother called me from out of town when he had an accident and said I did not answer. He said he called many many times, but no answer. I checked my call logs and his calls were not there. I checked his phone and there was the calls. So, what the hell!!! Tech is NO HELP!!! Has anyone experienced this? I hate to go out of business thinking the economy went dead the day I got Majic Jack. Any ideas? Email me if you have an idea (joeburns9@yahoo.com

okay I purchased the Magic Jack yesterday. got it home had it set up and making calls within 5 minutes!! yes seriously!!! working great...called to Vancouver and Alberta both calls nice and clear and crisp. And you just cannot beat the price for long distance calling. $35 USD for a full YEAR of service. When I told my brother about it he thought I'd said $35 per month and that it wasn't such a great deal....I clarified...35 bucks USD a YEAR!! or 5 YEARS for $100 USD...that is just crazy cheap! oh yeah ...purchase price $45 CDN at Walmart... that INCLUDES 1 full year of service. Signed up in minutes and paid my $10 USD for a CDN telephone number!! I'm kicking myself for not doing this sooner....just figured out I have given Shaw about $1550 CDN for the last 5 years of phone service...and could have been using Magic Jack!! That would have saved me about $1400 CDN in the last 5 years!! I do have a high speed internet service so I think that is an important factor. someone on a slower (non high-speed) may not be as impressed! If you are in Canada there are a few drawbacks to be aware of : (1) you cannot Port your current CDN phone number (at this time)...they say that they are working on this issue but are they really?? Since they charge an extra $10 US a year for giving you a random CDN -based phone number...and an extra $10 US if you choose a CDN number from a list....so they are making good money on extras so they may never work on getting numbers ported to MJ. But seriously why the heck would they NOT be doing this??? they could get a ton more customers in Canada if they allowed porting. we Canucks like our telephone number and don't want to have to learn another one! :-) So anyway c'mon Magic Jack people get PORTING FOR CANADA!! (2) So you get a random CDN phone number...well not totally random...you get a choice from several areas codes in your province...but the exchanges that are combined with those area codes may not be anywhere near where you live. Why is this an issue you ask. Because anyone that lives in your local area will have to pay long distance charges because they will have to dial a 1- prior to dialing the 10 digit CDN phone number. So Yes, you get FREE UNLIMITED calling to USA and Canada for your Magic Jack phone but any of your friends and family and any business that is not on Magic Jack are paying Long distance charges to call you...even if they live across the street! Possibly this is different in the city that the area code+ exchange actually applies to but it just doesn't work in small town BC. The area code I picked is one that covers my city but the exchange that follows the area code is for Victoria. Oh wait...I guess those people in Victoria won't have to pay Long Distance Charges to call me but someone down my block does. Going to have to get some friends in Victoria. I guess they figure if every one gets smart and changes over to magic Jack then there's no longer an issue. (3)Support: I have spent a few hours today trying to solve these issues with Magic Jack...or at least get them to admit there's an issue but they just keep blaming the "other service providers" for charging the long distance rates for a local call coming to me. Maybe everyone will get smart and start using Magic Jack!! I can't believe how good it works! (oh yeah we did try Vonage 10 or 12 years ago and it wasn't that good....probably better now because high speed internet is in every home!

My guess is that my Magic Jack Plus is non-functional. Power supply is apparently dead and it looks like it took the Magic Jack with it. Lights up and the computer recognizes something is there when plugged into the USB port but no software opens and it will not connect a phone. Tried to find troubleshooting information on their site but there is none. At least nothing helpful. Decided to order a new one. Tried twice. No idea if none, one, or two are ordered. There has been no confirmation email sent. I would just go out and buy another but then maybe I will have three. What a sucky company. You may buy one and be fairly content considering the price. I was. Now? Not so much. Oh yeah, if you like to talk, the Magic Jack service will hang up at 1 hour without warning. Does not affect incoming calls and Magic Jack customer service will not admit this

Magic Jack is very inexpensive and worked well when I first bought it in 2010. Over the years it has gotten worse to the point that it does down once/day for me now. I don't recommend it. Also, their customer service is lousy

My original [and only] magicjack plus device was faulty upon receipt. The ports did not hold connections and therefore the cables were never well seated. I made multiple calls to MagicJack customer service, only to be told I would have to pay for a new device. So I bundled the whole thing in a ball of tape. Over the last few years, the device intermittently did not work and became unreliable. Last week I was no longer able to receive incoming calls [although the calls did go into the MagicJack voice mail box] and despite the fact there was no dial tone, I was able to complete outgoing calls as long as they did not require using the touch pad on the phone. I contacted support again and was told they would 'check into it' soon. When asked to define 'soon' I was told to be patient as I would be receiving an email in 24 to 48 hours -- that was 3 days ago and I have yet to received an email. Today the magicjack quit working entirely. Lucky for me, last week I contacted another VOIP carrier and will be transferring my telephone number to a dependable service. Unfortunately, MagicJack has refused to release the port to the new carrier [so I can keep my phone number]. After a chat with MJ customer service regarding this issue, I was again told to be patient and they would 'look into it' in a couple of days. That chat too, took place several days ago and according to my new service carrier the port has still not been released. I can only state that you do get what you pay for. Before you buy into this service, ask yourself if the aggravation is worth the price

Works better than Vonage and it the price is much cheaper 100 for the magicjack and it includes 5 years of service. Unbeatable price, I like the magic jack phone app. I never have any problems with the quality. Works perfect. I also transferred my old Vonage number to my magicjack and have that forward to my cell. Before Vonage I had that number with ATT. I had the number since 1995 so I did not want to lose it. Customer service is like any other company. If I have questions I chat with them on the website. They are fast and reliable

Terrible choice. Regret ever getting involved with these people. MagicJack was a technical headache from the beginning, never properly worked. Customer service is very poor, don't know their products and make refunds a total nightmare. Technical service only accepts live chat NO PHONE CALLS .... even though they are a phone company. $60 wasted. If you're ready to throw money away or deal with huge headaches give them a try, otherwise move on!

This service is very dependent on your internet service. I have FIOS and I rarely have problems with MagicJack calls. Sometimes, after 20+ mins of talk, it will drop the call. I have noticed that sometimes sending a fax thru MagicJack doesn't work very well. I've not had to contact service since I initially got the device 3 years ago. No problems with the hardware or the service. I recommend

It sounds like a great deal and maybe for some it it. But for me it has be very frustrating. I have tried for a year to get consistent service to work and it has let me down over and over. Sometimes it works fine as intended and at other times it simply won't work. Often a call can come in but I can not call out... at times when I really need it to work it has stopped working all together. Yes, it's a great price but only on the days it decides to actually work. The rest of the time it is a total piece of crap. It would be interesting to read my blood pressure on those non-working days...LOL. I am definitely starting my search for an alternative.... which will not be some overpriced BS like ATandT. Maybe someday MJ will be a great value but presently it may give me a stroke or heart attack; and that is not a good value

An absolutely rubbish company. Try and dial any of their customer service numbers - THEY DON"T WORK! So your only choice is live chat - and they'll just close the chat on you to get you gone. Took 3 weeks of contacting customer service to get my number out of their hands so I could transfer it to another provider

I have used MajicJack for over 5 years and love it. However when you call them (844)866-2442) the customer support staff have horrendous english and are very hard to understand. They tell me that Jan 2, 2015 an email was sent to all subscribers informing them of a new fee that they will be charging. It is for a "phone number service". I was told to read the subscriber agreement. I asked for a copy of this email and was informed that one could not be provided. No where in the document does it tell you about this new "fee". My subscription is good until August 2023, but i need to renew the number each year for $10., and now have to pay $110 for a "phone number service". Given they are sneaky bastards, I am pissed off and thinking about throwing it away.

With so many negative reviews, I thought I'd write a fair one. I have had magic jack service for over 6 years, I initially took the plunge because my brother had the service and was happy with it. Magic Jack is only going to be as good as your internet service. I have high-speed, reliable internet through Atlantic Broadband and I have great phone service with Magic Jack. It is not perfect, it does take 1-2 seconds to connect (so don't say "hello" to fast or the other person won't hear you). I would say that about 2-3% of the calls have static for no known reason (hang up and call back and it's usually fine). I really wish I could block specific numbers on Magic Jack, but it is not an available feature. The call forwarding does work really well though. My service is always reliable (until the devices start to go bad- see below). My biggest complaint about Magic Jack is that the devices never last more than 2 years. I purchased my 3rd device (Magic Jack Express) last year. My first two devices started overheating and dropping calls after about 2 years. You need to count that into the overall cost of using Magic Jack. I don't use many of the features available, I just use it as a house phone and occasionally forward calls to my cell phone. Overall I am satisfied with Magic Jack for the price, I wouldn't have kept it for 6 years if I wasn't satisfied

Do not recommend this ..The quality of line service static and noise is terrible.. On either end people can not hear.. To receive support you can wait 30-40 minutes only to be cut off saying call back later. Price may be reasonable but the service and the quality of transmission is unacceptable

I started having trouble with my Magicjack after only three weeks. You can not get service over the phone, only chat. The first day I tried, I typed with them for SEVEN HOURS with only a 45 minute break. They only fixed some of the problems but still would not authorize a replacement. After three or four more hours and several unsuccessful attempts to fix it they finally said they would replace it if I paid $13.95. When I ported my number out from them they charged me an additional $30 plus tax to port out to another carrier. Instead of Magiicjack, buy a Obi voice modem and use Google voice for free (except for the port in fee

You better be tech savvy and know how to research and set this up, I had no problem but illiterate people might run into some snags unfortunatel

Not all US numbers are free as given in their website. Conference call numbers are not free (non toll free numbers). There are certain other US numbers are also not free. They will ask to add prepaid balance

1) permanent noise, 2) interrupting voice sound, 3) additional payment for normally free numbers, 4) no customer service over the phone - only by chat, 5) no forwarding calls thru the phone only thru internet, 6) if you forwarded calls from your land phone to your cell you cannot call from your cell to your land phone

Save your money. In this case, you get what you pay for! They charge you yearly to import your number. Then when you decide to go with a different provider, they charge you a fine for importing thje number to the new carrier. Their customer service is awful! The sound quality is poor, and there is a delay whenever you answer a call. You can't hear the caller for several seconds. You lose service frequently, more often than you have service

It all was said above. Great if it works, does not too often. No phone support, online chat only. You have to have a computer with Windows in order to configure/update the Magic Jack. Technical support makes you do the same troubleshooting over and over again, most times with no satisfactory results. I would have loved to keep the unit, but it is just aggravating with all the interruptions. Some do not have this issue, well, try it for yourself

Magic Jack does not perform as advertised. Most of the time, it cuts-out, will drop the call or the voice communication on one side or the other or both cannot be understood. I have used it in Europe, Mexico and the States and the results are always the same

Be aware that this company WILL NOT help you in case your unit malfunctions and you have a spare unit that you wish to use for the remaining balance of the malfunctioning unit. THEY WILL JUST SAY SORRY, JUST BUY ANOTHER UNIT TO UTILIZE THE REMAINING BALANCE. Yep, they won't let us use a unit we already paid for to use the service we already paid for. Buyer beware

bought the unit, went online and paid to have my home number ported and then comes the bomb. You have to sign up for a number registry for either 5 or 10 years at $150 - $200. Had it mentioned this on the box I probably would have gone for it, but given they were sneaky rat battards, I am throwing it away. what a waste of money. Also, the indian customer support is next to impossible to understand

It is great when it works and as long as you don't have to deal with the fools in tech support its great. When you have to deal with support they just don't listen or rather read what you type as there is no pone number to deal directly with the

would advise it to my worst enemy. i would never hear from them again.if yo think its going to get better if you keep it longer, its not cheese or good scotch, it doesen

I had ATandT. it got too expensive and retention didn't have any options. I thought I'd give this a try. If you want poor quality sound, iffy service, most of your calls to go unanswered by you, this is the answer for you. If you want clear sounding calls, and you want the option to answer the call yourself, this is not for you. I have fast internet, so I thought how bad could it be? It's bad. If someone does get through to me, I have to apologize because the caller can't hear me well. That's if the caller gets through. Be very cautious. If you need reliable service, DON'T get Magic Jack. It's terrible

For no particular reason, my magic jack began to send all incoming calls to voice mail. I contacted tech support online and after four hours or so, they decided the unit I had was defective and told me I had to purchase a new device for $25.00. I did so, but when it arrived and was installed, the same problem persisted. After another 5 ours on the computer, the techs were unable to fix the problem Due to the way the technical support operates, I had chats with a dozen techs, and every time something had to rebooted, I lost the connection the that tech and had to start over with another tech. After another 5 hours, nothing got accomplished as every time it was "fixed," 15 minutes later it would again not receive calls. I contacted the corporate offices and talked with a manager who assured me that she would have "one of her techs" call me within the hour, and if they could not fix the problem, she would she to it that a refund was processed. No call came, so I contact the corporate office again. This time I spoke with another manger who was rude and basically combative. She claimed that I would get an email about the refund - which never came. I have today spoken to another manager at corporate who tried to cancel my subscription but "could not do it on her end." So now I am paying for a device that doesn't work for either incoming or outgoing calls. The deice is fine when it works, but when you have an issue, it is absolutely useless. Worse yet, Magic Jack doesn't really care whether it'd customers get good service or not, and based upon the personnel with whom I have had contact, they have no concept of customer service

Always going down. Have to restart all the time. It finally quit entirely. Customer service didn't understand half the questions I asked. They finally said they'd ship me a new Magic Jack Plus for $29.95 to "fix" the problem. Ridiculous! Not worth the cheap price

service is horrible. They won't talk to you like a person. They do Chat only and people on Chat line don't know how to comprehend what they are reading. This time, they changed Chat person mid-stream and had to start all over. Chat got interrupted and lost all. so, had to start all over for a third time. I understand computer connections and it is a link problem with their system but they won't go there until they have you crawl around your office unplugging etc. That should not be necessary. Once I paid twice, it worked. Surprised

I've used Magic Jack for about 3 years, upgrading my equipment as their technology improved. Their software is extremely crude, however. Some days I cannot use the system at all because it drops out so much there is no way to converse with someone. Some days, the device is not recognized by my computer at all and I have to unplug and then plug the box back into my USB port. Faxing is generally not possible. There is no way to set the time stamping of voicemails to your local time zone, so there is no way to tell what time of day a message is actually received. I had to change my phone number because of a stalker, which I informed them of. They sold that old number to my stalker, who then got all the calls to my old number. I think all they care about is having a cheap system that barely works most of the time

Could not get incoming calls, they changed my settings to auto answer. My home computer was blocked by Magicjack from accessing my account so I could not change my settings. After half hour with one of their agents I gave up and accessed my account with my I pad. Who changed my settings

it's a very basic service, cheap but bad call quality. it's work for the occasional call but I had to move away from it for work purposes. it has issues with many call conference numbers like 1-855 numbers. Magicjack customer care tell me outright that their infrastructure is "perfect" and their tried every trick in the book to blame the internet service provider (75mbps), the phone (I changed it and no difference) and other stuff. The fact of the matter is they don't invest in quality infrastructure and quite so because it's a cheap service

I can understand people's negative reviews with Magic Jack. I bought a "Magic Jack Plus" about 4 years ago and also had a problem with dropped calls. The "plus" unit doesn't require to be plugged into a USB port of a PC - just plugged into an electrical outlet. People are correct, calls do get dropped this way. Now if plugged into a PC, there is no problem. However who wants to keep their PC running 24/7/365 just to get calls. My solution was purchasing a HP thin client (used) on EBAY for $29, free shipping. It has no moving parts so energy consumption is minimal. I have it configured so the Magic Jack starts up automatically if the power fails. After configuration, monitor, mouse, and keyboard are removed. I've had 4 years of trouble free service. I just renewed for 5 years for $100 and they didn't ask for that annoying $10/year porting fee. You can't go wrong. I'm paying $20/YEAR where the cable company was charging $30/MONTH for the same thing......what a deal. The thin client paid for itself in one month....

I paid to keep my same phone number prior to going with Magic Jack and now I had to pay $32.34 to port my number out. The only company that I know of the does this. Buyer beware!!

horrid MajicJack IS THE WORST EVER, WORST TECH SUPPORT OR NONEXISTENT, AND JUST SHEAR AGGREVATION AND WASTE OF TIME AND MONEY DONT BUY IT! DONT BUY THIS SUCKY PRODUC

Has been great for my family! Extremely affordable and has been dependable for several years. I had to cut my budget extremely several years back, and this was step number one. I don't notice a quality or dependability difference (exceptions noted) from standard phone line. The only real issue is that a couple of people who call me from their cell phones get through and can hear me, but I can't hear them. I usually can guess or see who it is and call them back, with no problems hearing. Caller ID doesn't always come through, but usually does. Customer service has been actually quite good, but sometimes one must be persistent to resolve a tricky issue. I think they have improved in this area

I upgraded my magic jack from one you plug into comp. to one you just plug into router. The yearly charges did not go from one to the other even though it was the same phone number. Half the time my service was not working and ended up where I just disconnected it as it was unreliable. Then I got an email from hell from them saying my subscription is set to auto renew in the next 60 days. First of all, I never auto renew anything. I prefer to pay for services when I know I have the money. But, I forgot my password when I went to log onto the website to change it to manual renew and I tried to generate a password reset which requires them to send me a link to reset it. I waited and waited and never got an email from then to be able to reset it and log in to my account so I sent them an email and told them to send me my password. They said they could not do that and we went back and forth 3 or 4 emails and they would not reset my password. Finally I cancelled my credit card and asked my bank to issue me a new one over this stupid magic jack situation which they could have avoided if they had just sent me my password to begin with. That was the last straw, they lost a customer for good

I really don't understand all the negative reviews. Many complain about porting their numbers. If you follow their directions it goes flawlessly. It did for me. Most connection problems are due to the quality of your internet service not the MJ. I am extremely satisfied with my MJ. I have had mine from the very first edition to the 2014 model. All have worked great for me. Being that the MJ is inexpensive as is the phone service you can't complain much about it. No big phone company can match the cost of using MJ phone service. MJ I feel is the easiest to set up and use. I have no problem recommending MJ to anyone with a good internet service....about 3mbs or higher

Don't waste your time or your money. I called to inquire about porting my phone number to a different carrier and was told there was no cost, but that it should be done before my service deactivated. I did so. Not only did they NOT port my number, but I had to pay $5 to reactivate my account for another month, and pay a $30 porting fee. Such a scam. They do not honor what they tell you. This is such a scam. My service was poor when I had it. Could not get calls in, they went right to voice mail. It may not cost a lot, but honestly, you get what you pay for. I will NEVER recommend anyone use them

After 43 days of struggling to get magic jack to work- I finally gave up and went back to my old provider. Imaging my surprise when I was charged $32.34 to port my number back to my old service provider. I checked the magic jack help section of their web page and looked up this question and answer: Question: Is there a cancellation or early termination fee? NO. If you choose to stop using magicJack, there are no cancellation, early termination, penalty or other fees. I believe I should not have been charge a fee to port my number back since the site says "or other fees". If you can't get magic jack to work within the first 30 days - cancel it and get at least your original money back. After 30 days - you get NOTHING

Beware of this provider. Unclear policies, hidden fees and many short fallings make for a not-so-great experience. The system is set up to make money for the company and not to provide a good calling service. They get you to sign up and then provide crappy service

I had Magic Jack for a year now for home phone, and I am very satisfied with it. I do not have answering machine, but the voicemail service of Magic Jack always sends me an email when I have a message waiting. Over all it is an excellent value for $ 35.00 a year! I took it with me and used it on a trip, and I saved a bundle by not paying roaming charges on my cell. I recommend it to everyone

WHEN THE ONE YEAR OR THE 6 MONTHS FREE WHEN YOU BUY THE DEVICE , i TRY TO RENEW IT LIKE THEY SAY, AND NEVER CAN DO IT, IT KEEP ME ASKING THE PAYMENT AND CHARGING TO MY CARD, AND i KEEP TRYING HUNDREDS OF TIMES AND THEY CONTINUE ASKING ME FOR THE SAME THING AND NEVER NEVER RENEW THE SERVICE, THEY NEVER CHARGE MY CARD, AND I HAD TO GO AND BUY A NEW DEVICE, BUT TO PAY ALMOST 50 DOLLARS AS i PAY IN A vACAVILLE cALIFORNIA rADIO sHACK STORE AND AFTER SIX MONTHS, WHEN THEY TOLD TO RENEW, THE SAME, ALWAYS THE SAME, IMAGINE I HAVE ALREADY 5 DEVICES, CHANGING NUMBER EVERY TIME, CHANGING CREDIT CARDS, CHANGING E MAILS, SO THEY ACCEPT THE NEW DEVICE, FOR ME THIS MAGIC JACK COMPANY ARE SCAMMERS, BECAUSE THE SAME THING HAPPENED TO A BUNCH OF FRIENDS. DO NOT BUY I THINK IT IS BETTER TO LOOK FOR ANOTHER KIND OF SERVICE

I have had this magic jack voip service for two years...I paid for five. I will go for another voip when my fifth year is up. One that I will pay monthly but I will be able to speak to real people if there are any problems... I bought some international minutes the other day. I had over 800 minutes. I tried calling someone out of the country. The phone just rang. No answering machine. No voice messaging. No one was home. I tried another person in the same country but my 800 minutes were gone and I only had 100 minutes left. There is no way you can actually TALK to a real customer service magic jack person. You can only chat to someone in India or another country. I can tell by the way they spell etc. They said they would get back to me by email. They never did. I keep CHATTING to ask them what happened to 700 of my international minutes with no results. Don't buy international minutes... Another thing is there is no one and no where to get instructions. I wanted to save a message. It says press 1 for this 2 for that 3 for something else etc until I got to the option to place the message in a folder and save it. There is no way to get my message because there is no option to go back into the folder. You can put things in but you cannot retrieve them. OR IF you can, no one will help me to do it. I CHATTED and told the person my problem. How can I get to my message back to listen? They would just repeat what the phone says...press option 1 for this, option 2 for that etc. I said I got that part but now how do I access my message? The person sent the supervisor who said, press option 1 for this, option 2 for that etc. I said yes, I got that but how do I get into the folder to retrieve my message? I do not know how to do that...He closed the chat box on me. The noise it makes when you talk can either be very bad static, whistles, or sounding as if the person were under water... I would rather pay 10 bucks a month for a voip service that has REAL customer service...and will probably do it before my five years is up, actually..

Ive been a MJ user since thier legacy MJ was introduced. The MJ plus is so much better because you dont need to leave it connected to a computer to use. I have this connected to the internal telephone wiring in 2 houses, and it feeds all of my telephones. The people that have complaints and problems more than likely have poor internet service. It doesnt need a whole lot of speed, but of course more is better. Mine work great with the 3 meg service that I have. On two occasions I have had MJ units fail due to closeby lightning strikes. Each time MJ customer service replaced them and the only charge was a small amount for shipping. I work for a telephone provider and even with an employee discount it doesnt come close the the MJ monthly fees. I have to laugh when I see other voip providers pricing. $ 10-$20-$30 per month! I was originally paying $20 a year, but it is now $35, that still blows the doors off every other company. The new smartphone app is great. I can take and make calls on the go or in home. Its like having a 1000 mile long cord on your phone. Would I recomend it? YES YES YES I have installed this for most of my friends and family and several neighbors

I have used the original MagicJack as my only phone service for about 6 yrs. When I first got MagicJack there were several rural phone numbers that could not be called through MagicJack (but these numbers could call my number without problem). Now I can call these numbers without problem. I have an elderly relative whom I call daily. The free long distance has made the MagicJack a real bargain for me. I have tried to use the MagicJack customer support and found it to be frustrating to use. But I have eventually gotten the information that I need. At the price that MagicJack charges you cannot complain. In short the service works and the price really right. I am a happy customer

I had an old (1st generation Magic Jack) unit. I needed to use a phone and my cell was not working, so I decided to try my old magic jack. I plugged it into my laptop and decided to use the free trail for $5.00 for 30 days. Prior to the 30 days (12/17/2014) they send me an email stating they will bill my credit card $37.73 Renewal on 12/20/2014. I had been charged for a renewal that I didn't authorize. They claim it will take 1 to 2 business days before they can refund my money. This is fraud. I have filed a complaint with the Texas Attorney General as well as Consumer Affairs. Do NOT DO BUSINESS WITH THIS COMPANY EVER!!!!!!!!!!!!!

I ported my number from Vonage and was essentially trapped. The calls would directly go to answering. You can only get in touch with support by chat and every time I was told to just power cycle. Does not help. I'm back with Vonage and regret trying these guys out. I guess you get what you pay fo

I like that I can get my calls at home to my cell phone as I travel for work. I love that it is so inexpensive also. I had Vonage before for 5 years and when I changed to Magic Jack I didn't notice a difference in sound quality. I've had Magic Jack for 3 years and am getting ready to purchase another year.I don't like the fact that there isn't any customer service to speak of. Also, people who call when I'm on another line cannot leave a message. It just keeps ringing and ringing until they hang up if I don't answer the call. But I loved that I could just take the Magic Jack plug in when I moved. Didn't have to worry about changing my phone number or calling someone to get it hooked up, etc

The CUSTOMER SERVICE DOES NOT EXIST!!! I had two accounts. One for my iPhone and one for my LAN Line with 5-year subscription. While making modifications to my iPhone account one of their "Technical Support Representatives" by accident disabled my both accounts. She did not have a clue on how to reinstate it??? I have lost my business line. It has happened on August of 2014. After numerous messaging (No Phone Support. Only Web) and many different levels of "Support" they never got it working. Still No Dial Tone as of this review writing! It is Already December of 2014. I went with different VoIP. DO NOT BUY MagicJack. No support. They will cheat you out of your money. Cut contract short! Disable your account and you be left helpless!. Thanks

I joined and cancelled within the trail period. Unfortunately, I decided to port my phone in and out. That was a huge mistake. I understand there are fees for porting in, but when I wanted to port out, I was dinged another $30 for that. So basically if you decide to port in and out you end up paying as much as you did for the MagicJack for a year!! I can't even change my mind now since I mailed the device. I called Customer Service and finally got someone who repeated like a parrot that there were fees for porting in or out and that it was in the Terms of Service, which is a long document, which I decided not to read every word of (I know, I know...the devil is in the details). I did check their FAQ and searched all over their site about porting. They mention fees for porting in, which I decided was ok but charging again for porting out seems over the top. All in all, if you can deal with the low volume for voice then it is may be worth the price, but expect no customer service and DO NOT PORT your number

Beware of third party MJ tech services. I called one, and he accessed my pc, only to place a mysterious password on it when I recognized I was being scammed. He wanted $500 or more to fix! I had to take my pc to a professional, as no one could reboot or sign back into my computer anymore. Lost most of my saved data.... Huge expense and inconvenience. If I had the time and energy, I would research and sue this particular company, and know I would win in court. REMEMBER THAT MJ DOES NOT PROVIDE ANY TELEPHONE SUPPORT, SO IF YOU ARE CALLING AN 800 # TO REACH THEM, YOU ARE ASKING FOR TROUBLE WITH A THIRD PARTY IMPOSTER

Bought this device at a thrift store for $1.99! Sent it to my daughter deployed in Japan with her Navy hubby. I can call, or they can whenever. So far, so good

I purchased a magic jack 3 years ago for my office fax line. Previously I was paying the local phone company $70 per month for the extra line. I have it set up so the fax line goes into a computer so that I do not have to waste paper and ink printing out unwanted ads. There is no difference in the quality of faxes received from the previous overcharged phone company. One day the service did go out and it was due to my nonrenewal of the product. They did however continue to support it for 2 months after I was supposed to renew it before cutting it off. I renewed and as soon as the payment was taken the line was back up. Another time the device went out and I contacted the chat line. They quickly responded went through some diagnostics and determined the device was bad. They sent me a new one priority and I had it in 2 days, I just had to pay $5. I like this product so much I switched out my home phone service from the high priced cable company. I have not had any problems with this at all and it gives caller ID and will take messages and send you an email with a recording of the message if your answering machine does not pick up. I am also looking forward to bringing the device with me when I travel. I have a second home and now can bring my home phone number with me. I have not experienced one negative in more than 3 years of use. Great product and highly recommend

Customer service ill trained and repeatedly ask same question. Very polite but not very helpful with a problem ie a call from US to Spain resulting in error message no routing available but no one in customer service could answer what it means and/or how to fix i

I had Magicjack for a year and all I can say good about it is the price. After that year it had problems. I could call out, but I couldn't hear everyone that called me. So after doing "live chat" over and over, being told the same things by different operators....I finally insisted on them sending me a new unit, because I felt mine was not working. (even though they thought it was just fine) The new one worked....so I was correct. These people are idiots who do the live chat! Then after one month, it was doing the same thing. Sometimes just unplugging it and plugging it back makes it work, but really??? What a piece of crap! I finally decide to end my sevice, and they charge me $32 to end it. Not so cheap now! Also, want to mention....Caller ID is not great. Even bought a new phone, but the only names that show up are the ones I put in my own phone. No other names show up...just phone numbers. And so many ro-bo calls are locall looking numbers

They say they cover the USA and Canada but its not 1. They do not cover all of Alaska and any other numbers they consider "high Cost"

Seems that chasing the almighty dollar bill has clouded their judgment. You can't miss treat customers and come out on top. They are in a service related industry. Service consisting mostly of "blue smoke" have toppled many good start up companies

Magicjack is as reliable as your internet connection. You'll need at least 512K upload speed for this to work well, but more speed allows it to work well even when other devices are sharing bandwith. If your audio starts to break up, it's a sign the internet speed is too slow due to another device hogging too much bandwidth. 256K is the minimum, but than you can't use any other internet device while making a call. The newer devices work with or without a computer. Without a computer, you need the included AC power pack. But you don't need the AC power pack if you use a computer. The USB port has enough power to operate the device. An added bonus is if you use this with a laptop that has wi-fi, you can bring the magic jack and a phone to any place that has wi-fi and make free calls without plugging cables into power or internet. There are still places in the country where there is no cell service, and this fills in those gaps as long as you're not moving around. An added bonus not advertised is the ability to use the same phone number in two locations, provided you have two magic jack devices. That means home and office can share one number, or switch to separate numbers when needed. In addition, you can download an app to a smart phone or tablet and that will also share the number when it's within wi-fi range. Very few services offer free calls to Canada and the US, so if you have people in both countries the calls can all be free with your cheap annual service fee. Setting up a new device to run on a new magicjack number is simple and fast. But if you need to port in a number, it can be a hassle. As good as the technology is, the support service sucks. And there are no phone numbers to call. You're stuck using a chat service that can take half a day. And that's if you get someone who understands your problem and can figure out a solution. Bottom line is this. Magicjack makes an excellent inexpensive landline service for people who otherwise would only have a cell phone. Cell phone service can be weak, batteries can die and phones can be lost or stolen. Thirty bucks a year is darn cheap for a backup or second phone line

This problem I have had has taken me 2 months to find out they can't help me. There is no one in this company who is accountable. I think they have sold so many units they don't care but I think one day they will have to think about the people who took them there. What goes around comes around. Jesse Durha

Before purchasing my MJ I did a lot of research to see if something so inexpensive was worth it. I read multiple reviews about how horrible it was and the customer service was non existent. In actuality everything I have experienced is quite the contrary. The unit was easy to set up. The unit makes clear calls and to date one year in service I am so pleased that I purchased a second unit for my office. Most callers do not even notice that I am calling from a VOIP service. I have used their customer service live chat three times and each time my question was answered completely and in my opinion quite competently. I have wired the MJ into my home phone wiring and can pick up any extension and use my MJ flawlessly. I even have my burglar alarm dialing out on the MJ without problem. I can only assume that the persons who left undesirable comments do not have a working knowledge of computers, the internet or are not tech saavy. In short if you have a very slow internet connection, it would be a given that the system will probably work poorly. Other than that I am quite happy and would recommend it and would purchase additional units if I required additional lines

IF I COULD RATE THIS COMPANY WITH A NEG 10 - I WOULD. AVOID. STAFF COULD NOT HAVE BEEN MORE UNHELPFUL. 4 different people AND THEIR WEBSITE all told me that my number would port. AFTER 3.5 HOURS ON THEIR HORRID CHAT HELP LINE- I find out that my number will not port. They truly stink. oh, and I GET TO PAY FOR THE SHIPPING

No customer support, good price we wanted the same phone # in canada and got a florida # .They promised a Canadian phone # and delivered a Florida # how do you save money when all your friends have to phone Florida.We wanted the same phone # didn't want to change,no go

Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it

Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it

Once again as stated above: I've had a original MagicJack since they first came out and I'm still using it today, I've had no problems with it since day one. And the only problem with it has always been my Inter Provider connection. Once in a while I get a little noise, but again I know its the IP because I can hang up and do over and no noise. How can you have phone service any cheaper ?? you can't

I have 2 of these devices. I still have the first one that you must plug into the computer to use. Believe it or not, it's the better of the two as far as dependability and quality. Oh.... and if you talk for a long time? (90 minutes seems to be the "magic" number). Tragic Jack will cut your call off... and will not let you redial the number. You'll get a recording saying all lines are busy. The other party can call you back though. I've had the first unit since 2008, and it still works. I've used it on my laptop with 4G connections with no problems. As the old saying goes, ya get what you pay for. Randy, The Lazy Comic

I give this number out as my home phone. I hardly plug it in, takes the voice mail and emails it to me. I don't use it for calls I have a cell. Then i someone with something important I can call them back. I also use this number for credit card companies since they are always calling to sell some service. This way I never have to listen to them ring my phone. When it comes time to activate the new card from your home phone I plug it in and call in bingo it is activated. I will give them this: The quality has greatly improved over when I first started with them way back when 5 or 6 years ago. ALSO, if you call 800 numbers they capture your number you are calling from so I use the magic jack for that since I have no desire for these sales people to have my cell number

I have used magic jack for several years. From day one I've had terrible service (dropped calls, when calling my MJ number, can't hear the caller, trouble dialing out, terrible voice quality). I have replaced my magic Jack device, later upgraded to two newer devices and still no improvement. My internet connection of 25/5 is great too, which they insisted was slow. MJ device connected directly to the router. I was very patient with the (chat) tech support which is most likely located outside of US and seemed to copy/paste pre typed responses that did not make any sense. When I signed up for Magic Jack service I was provided Terms of Service (TOS) that I had to agree to in order to proceed with the service. Nowhere in the TOS it stated that I must also review and agree to what is listed in Frequently Asked Questions (FAQs). Right now after many failed attempts of improving my terrible Magic Jack phone service. I have no other option but switch to a different career. When I requested a phone number port out, I was told that I must pay a port out fee of $30 as listed in FAQs. Any attempt to discuss a waive of this fee was unsuccessful and the support agent simply referred to the FAQs and ended the chat. I would strongly discourage anyone from using Magic Jack, do your research there are many alternatives with much better phone service quality and better customer support

As soon as I decided to try this device I got a really bad taste in my mouth for the company because of the way the push-push-push the sales on you for extended service, rate plans, insurance, faster delivery.. non-stop. I said no to all of them and still got it within 3 days. I tried to get it to work putting hours into it over several days and nothing. I finally disconnected it as I was going out of town. Then I tried it again, and again. They say you can have it hooked up and using it within a few minutes. Finally I tried it again... same problems... did the on-line chat thing for over 2 hours. Finally the person said "Do you have satellite?" Well, yes I do. Oh, our device does not work with satellite. OH REALLY! Why doesn't it clearly state that on your web site? Oh it does, but she could never point me to where it says anything like that. Long story short, I've lost about 8 hours fooling around with this, which is even more valuable than my $70 - $49.99 plus handling and shipping - that I am now past the 30 days and they won't refund. This is just a BAD and GREEDY company - I'd stay away if I were you

Magic Jack service is the worst I have ever met. My magicjack never works without to plug in the computer. have to leave my computer on all the time in order to make the magicjack box works. I tried to call their custom service to fix that, but they were terrible and rude, and they can't fix the problem. My suggestion is DON'T BUY MAGIC JACK. It's awful

I WARN EVERYONE THAT READS THIS BEWARE MAGICJACK. IT'S GOOD AT TIMES BUT NOT LONG TERM. If you look at the pros to cons ratio you'll realize that there is more cons then pros, although magicjack is a nice and cheap inexpensive way to call and talk to people from Canada and the United States, but if you have problems like I do as well as everyone else that uses phones/cellphones/tablets/computer that utilize magicjack then you might as well give up on fixing the problem. I have had my home phone number for a long time, and i have been paying my local phone company(s) thousands of dollar (you heard me THOUSANDS, i'm not even joking), i have'd paid 55 dollars a month on my phone bill for the better part of a 2 decades till recently i changed provider to pay 46 dollars a month (not much of a difference), then MagicJack comes along with their eye catching advertisement 20 dollars PER YEAR!!, i like many fell for their TRAP. i ported my number since i had since the beginning of time to the new majicjack plus 2013, work well for a year then the new majicjack 2014 came, work well for 2 MONTHS, then broke down, i chatted with CS for a full 2 HOURS, FRUITLESS, then i wanted to port my number to a new carrier, ALL HELL BROKE LOOSE, i didn't spend 1 hour not 2 either but 3 DAYS to get my number back. AND THAT'S NOT ALL. i just recently been told that someone in the United States has the same magicjack number as i do, guess i'll have to spend my weekend this time to fix this problem. I WARN EVERYONE THAT READS THIS BEWARE MAGICJACK. IT'S GOOD AT TIMES BUT NOT LONG TERM

Have used Magic Jack Plus for about two years. Cannot understand the negative reports. I have Time-Warner as my IP; Magic Jack connected to the router and to existing house wiring at all times. Excellent sound quality on International, National and Local calls and 100% reliable. Very low rates to landlines outside North America. And if you live or travel in Europe (and probably anywhere in the World) with a Wi-Fi connected computer or router you can call the US at no extra cost

Over all I am very happy with my 2 Magic Jacks. I keep one in the house to use as my home phone and another in my mancave for my personal use. I use mine in conjunction with Google voice service and have found the combination of the 2 work extremely well. For the price of less than $20 a year, I don't think you can beat it. I believe that the call quality problems I occasionally experience is due to problems with my ISP and not the Magic Jack

The phone quality is horrible on calls. Always cuts out, even with high speed internet at 20+ Mbps. Then if you try to port out your number to another provider, the stall, create red herrings to chase down, then start a wild goose hunt, then they circle around and start it all over again. This is the most pitiful customer service experience I have ever had with anyone, and that includes cell phone and cable companies. I would definitely steer anyone away from this horrible company. It is just not worth the aggravation and clueless people on their end

i have majic jack plus. I renewed the service, yet there is a voice message to new my service on my phone. THE IDIOTS WON'T REMOVE IT FROM MY PHONE. THEY READ ANSWERS OFF A SCRIPT. WHAT A WASTE OF TIM

This device is awful for anyone who lives in Alaska. Even though the company claims free long distance in the US - it does not work to call any Alaska phone numbers which is very frustrating for someone who lives in Alaska! The customer service was terrible and took forever. The agents don't understand that Alaska is part of the US and could never tell me that Alaska was actually excluded from the free US long distance

The device breaks down and the customer has already prepaid for the product. Very often can't hear clearly and the service is not available or is down

In brief, at the end of my year contract I wanted to renew. Got to be honest, when it worked, it was pretty good. However I have spent five months (not every day obviously) trying to renew my plan. Tried everything, spent hours with their customer service people, their payment system would not accept any of my valid cards. In the end, I gave up. Put the magic jack into the bin. Seriously shouldn't be impossible to pay a company some money?! Avoid this product at all costs - if something goes wrong, you have wasted your money. And it will go wrong

The international prepaid service was OK, except when I went to use it they said I had no balance. I'd put $40 in and hadn't hardly used the service. Turns out if the balance had been there for over 6 months, you forfeit it. Seemed harsh. No emails, not warnings that it's almost 6 months and they're about the take your money. It's just gone

I used the magic jack for the first year with no issues, mainly for work while working from home. After I renewed for 5 years I got recordings that I now had to purchase minutes to call conference lines for work that I had been using with no issues for the past year

The phone quality of the MagicJack leaves much to be desired. Sometimes it is fine and other times it is terrible. Also, I upgraded to the MagicJack Plus so that I didn't have to keep my computer on to use the phone. The first MagicJack Plus that I received worked fine for about six months. Then it stopped working. I had to pay fee to replace the old one. The new one never worked when it was plugged into a wall socket and not to the computer. The MagicJack Plus is a piece of junk

I paid $20 for international phone and I haven't used it for a while- my account is still active but they deleted my credit. The customer care person is not caring customers or the company's stock holders

Don't be fooled - the price isn't as low as they say nor is the service as good. We got MJ and it installed with ease. As we began to have connection problems, I thought it best to power cycle the MJ+ device (which connects from the router to the phone's wall jack). When I touched it, it was *hot*! Going online, I found some other people experienced that as well and found their service also suffered. "Eureka!", I thought, "that's why people are calling us and finding nobody home even though we're here and nobody's on the phone." I followed the recommendation of using a long USB cable to separate the MJ device from the transformer. Things improved somewhat but the problems remained. I got MJ support on chat - that's the only way to reach them as MJ doesn't give out any email addresses - and they suggested power cycling the MJ device and the router. After going through that same song and dance for multiple sessions, I finally demanded they connect me to Level 2 support or else I'd drop my account. Level 2 joined chat and walked me through changes to several router settings. Over the next several months things got no better. I contacted support and again asked for their help. I gave them specific times and dates when callers attempted to reach us and couldn't, even though we were home and the phone was not in use. I asked them to please check and see what return code or message their server received to not complete the call. (For example, were you not able to even connect to our router? Were you able to connect to the router, but not the MJ device? Were you able to connect to both the router and MJ device but not the phone line itself?) Their answer was simple: just power cycle your router and MJ device. They would not hear of anything further or discuss anything which might actually get to the root of **why** this was happening. I'm going elsewhere

MagicJack ordered from the internet. I know it could be purchased elsewhere but it saved me the time to go out and get it. MagicJack works as advertised. Clear sound, no distortion. No dropped calls. I was on a conference call for over an hour last week. Clear sound with no issues. I can only speak of course about my particular experience but MagicJack replaced my bundled cable telephone service and works extremely well and is reliable. The transfer of your home number is very easy, takes about 10 business days before you can receive calls. Once I had magicjack plus up and running I cancelled by phone service with the cable provider. Also I was able to realize additional savings because I was no longer tied to the cable providers voice modem. I bought my own that will pay for itself in under a year. There should be no fear in moving to the magicjack plus service. It might seem like it is too good to be 1. However MagicJack works exactly as advertised. I would recommend this product to anyone who wants to replace their expensive bundled cable telephone service. You are already use to using in internet provided phone. This one is no different other then it costs a lot less. Note I often have my home computer turned off. MagicJack Plus works without the need for the computer to be on

Found good reviews, but they were not supported by my experience with the product or the company! Be careful, they appear to have hidden costs associated with the use of this product. They make many claims online and on their packaging, but it's different once you install their MagicJack device

i bought a magic jack to use about once a month for a one hour conference call for work. the phone quit after 20 minutes of talk time. after that i could call for about 5 minutes and then it hung up on me again and that was it for that number that day. after this, i tried it with talking to friends. yes, you get a 20 minute phone limit per call per phone number per day. i got a free phone number from text plus, free (after a few ads) and can talk for hours. bye-bye MJ, i got rooked out out of $40. but now all the wiser for it

I cant review it yet as I can't get connected. If this continues, my review will be "Don't buy it. It will probably go from bad to worse and it isn't worth all the trouble

I read all these CONS people are talking about but I dont see the details; need more info folks! CUSTOMER SERVICE: Yes you use a chat room. But in the dozen times I used it, I had a person on line in less than 5 seconds. Try to do that with telephone vocal help with other companies. And I dont have to repeat myself as with telephone help. I have my question all written out before I get in the chat room then I paste it in. And they have helped me with critical problems. Like one time my latency was 2 seconds (talk delay). They got it down to 0.15 seconds for me. Now my Magicjack is almost as fast as a land line; definitely faster than a cell phone. DROPPED CALLS: Now this might happen after 90 minutes but if you get dropped calls after 1 minute, check your internet provider or fix your router. I use cable internet instead of DSL. Cable works very good. NOISY: Check the telephone and LAN wires coming out of the MagicJack. Make sure theyre not all twisted or bundled together. Keep them separate. That makes a big difference. Whatever outlet you use, dont cover it with furniture. MagicJack needs airflow. Its a small device that needs to breathe. Once/month un-power then re-power the MagicJack. That keeps connections fresh. Plug the jack into the 1st LAN connection on the router. Then 256 computers can hook to the router and not interrupt MagicJack. When done correctly, people think youre on a land line. BAD WALL ADAPTER: Dont cover the MagicJack with furniture. It needs to breathe (let off the heat). BTW, most everyone plugs theirs in on a vertical wall. I use an extension cord to get the MagicJack horizontal. It rests better that way. And it takes a lot of stress out of the connections; which sooner or later will break. PORTING NUMBERS: Yes you have to pay $10/year to port your special number. MagicJack has to rent that number every year! They now want you to buy prepaid minutes to make local calls Huh? I live in Idaho and have called almost every state and never ran into requiring prepaid minutes. But some SD phone lines do require everyone to pay rent to use. I shun those phone companies. MagicJack has been measured the fastest latency of VOIP service. I.e., Land lines are the fastest. MagicJack is 2nd. Other VOIPs and cell phones are a distant 3rd, etc., I appreciate that if Im on the phone and another person calls, MagicJack will take a message (after preset # rings you set up). Then MagicJack emails you the message as a .wav file. Works every time. Get the free app. Its amazing. If Im in the grocery store and my MagicJack rings at home, my cell phone will start ringing. So I can answer MagicJack out of the house. Plus MagicJack looks at my cell phone contacts and displays who is calling. My house phone doesn't display the name because I dont have names programmed into my home cordless phone. Get this: If Im talking on the house phone and another person calls, my cell phone rings. My wife will answer the cell phone and start talking. So we have 2 different conversations going on AT THE SAME TIME on the same phone number! Amazing. One time our house power went out. We still got our phone calls because the cell phone app was still working. And the app has very clear sound. The app has about a 0.3s latency but that is still faster than a regular cell phone! Are we using cell phone minutes? When I checked my cell phone bill the MagicJack minutes didn't show up in cell minutes or data usage minutes. So Im wondering how they do that. And the app logs all your MagicJack calls. Thats been handy sometimes to see when people called. I also have Google Voice. The latency is not near as good. But if you need to call SD for free (see above complaints), then use Google Voice. However, soon Google Voice wont be free. For international calls use PennyTalk mobile. Its cheaper and you dont have to pay a connection fee (you do if you use a land line). But you cant let it sit since theres a 99 monthly fee. So like MagicJack you will lose money if you just let it sit. Overall, I've been very amazed with MagicJack

I like voip and have used it and recommended it for more than 5 years, all on Magic Jack. However, when porting my MJ numbers I ran into trouble. The first one went smoothly, but took a month to complete. The second one has taken more than 2 months, and could not be completed because I had not yet paid the $32 ransom that went unknown for most of that time. I had the account number and ID correct, but they were still implementing the ransom, so my request was turned down about 10 times. MJ has been a good service, but its business model of angering its bases users seems stupid and short-sighted. Thus I do NOT recommend MJ to future users. There are alternatives that will treat you better

I use Republic Wireless as my cell phone provider which is a wifi phone service. I wanted a regular home phone to chat on as I hate talking on my cell phone and my cell phone reception at home isn't so good. Using Magicjack was suggested and I find it to be perfectly fine. Much better than my other wifi phone set up. No one thinks I'm on some wierd phone. My only issue thus far is not having the names show up on caller Id. I think you do get what you pay for but even if this works for a few months I'll be farther ahead

Was looking forward to this low cost alternative to the Vonage system I've used for about 7 or 8 years. The cost of Vonage pushed me away. MagicJack sounded too good to be 1. Received the MagicJack packet about 5 days after ordering. The only instructions are printed on the inside flap of the package. Shows two alternate installation processes - one for router only (no computer) and a second for computer use. After many attempts of following the details step-by-step, it wouldn't work. Finally decided to attempt to connect to the computer to see if that would work. After attempting to go through the 'Register Your MagicJack' process 4 times, I went to the live chat site for help. First thing they did is email me a MagicJack update. It took them 3 attempts and over an hour to get the registration process completed. At that point, the MagicJack worked on the computer. The tech told me it was now ready to plug directly into the router so it would work as advertised without the computer. I tried the system on 3 different routers - it never would work - I got a continuous dial tone, the system wouldn't dial out. I re-connected to the computer and went back to the chat room. Over a 3 day period, and a total of 7+ hours of attempts; AND after talking to at least 12 of the 'Top 10 technical support specialists' I was transferred to - they never could get it to work. They even attempted to talk me through router setting changes. I got disconnected twice - due to their instructions to unplug the router - which disconnected the computer connection and cut them off. When connecting back, I had to start over each time - with a rookie tech agent, starting over with the explanation (they had no record/tracking of my prior calls), eventually getting escalated again to one o their 'Top 10 technical support specialists'. They were never able to resolve the problem. But, I decided to keep the system and use it through my computer. After 2 weeks, it would no longer work on my computer. Today I contacted the chat room again. First thing they did is send another MagicJack update. This fixed the problem on my computer. I explained my dis-satisfaction with the entire MagicJack experience, telling the agent about the failure to work on a router as promised. Today's agent asked me if I had an iPhone (I do), and suggested that I use the power plug/adapter that I use to charge my phone; hook the MagicJack to that adapter, then try connecting to the router. I followed the steps, using my iPhone adapter, and the system worked. The tech agent said the problem was the MagicJack provided adapter. I asked if they could ship me a new/working adapter. Here's where I really got 'hacked' with MagicJack. They will NOT send a new adapter until I return the defective one, at my expense. Then, they will ship me a new one. The tech agent strongly suggested that it would be best if I just purchase one myself from a local store. The system is horribly pathetic, the company's policy for providing a replacement for defective parts is unbelievable, and although the customer service techs made every attempt to assist - the chat process is long and cumbersome - especially when getting cut off and having to start over. And, it took over 4 weeks for them to suggest that the problem was with the power adapter. DON'T WAST YOUR TIME AND MONEY ON MAGICJACK!

Not much else to say other than the service stinks. One would hope that you get what you pay for but that would all be too easy

I had to buy four magic jacks in the last year or so just because I would not get support for defective AC Adaptors. C.S. manager did not have any customer service skills and did not care or appreciate the urgency to restore phone/fax line. Three AC Adaptors went bad, two of them within first two months and again no help or support from C.S. or tech support. That is why I am taking the time to point this out as it is clear to me that there is an issue with MagicJack wall AC Adaptors but MagicJack would not acknowledge it and will force you or suggest that you will need to buy a new one. They do not even offer AC Adaptors only. Add lack of professionalism from C.S

quite the scam! first off, we purchased magicjack with the assumption that it was $30 for life, after paying over $100 for our hardware, port in fee and the first year we were very unhappy with the quality and the fact that we could not even call forward our line as it stated it could (apparently they disabled this feature). After requesting to port back our number we had to pay another $50 for an additional year fee as well as a $30 port out fee!!! as a business customer and having dealt with many other providers, MagicJack tops them off for the worst in every category. VERY DISAPPOINTED TO SAY THE LEAST!!!!!!!!!!!!!!!!!!!!!!

Buyer Beware. MagicJack does not always work and they WILL NOT give you a refund. Poor call quality. Customer service sucks bad! They cite the terms when denying a refund. I cited the term that they agreed to provide me a working phone service

MagicJack...approach with caution. I bought a magicjack back in 2010 just to use as a second line, as I work from home a couple days a week, and don't want to tie up the home phone line. I did not, and will not, give up my POTS service, the magicjack was purely supplemental. For a while it worked OK - I could live with the sometimes mediocre sound quality, with some 1800 and 1866 numbers being blocked (incl CRA at one point - not good in tax season), and the occassional (probably weekly) going offline as it's just a second line for me. you get what you pay for. The deal breaker was in 2012 when they started blocking local conference line numbers that I dial into for work (Verizon and Bell conference services) - instead of connecting me, it would instead play an ad telling me I should use the magicjack conference service to "host my conference call" uhmmmm, yeah. that's all well and all, but I'm trying to connect to OTHER peoples conference calls. The workaround, until recently, was to use the toll free numbers that most (but not all) conferences have. but recently, even the toll free numbers for conference lines haven't been connecting. I just get silence then the dial tone. That's it for me. I bought 5 years service, I've used 3. I'm ditching the remaining two and cutting my losses. also the prices - my Canadian number has to be renewed yearly, $10, plus the service itself is $30, so $40 a year (3.33/month). Still cheap, but not such a deal if it doesn't work, which for my needs, it does not. I've since bought a real ATA (Cisco SPA112 device for $38) and signed up for voip.ms; for my needs, it's, a whole lot more reliable, better sound quality, and best of all, no blocked numbers...least none I've found yet; and prices (for my needs) are on par with magicjack. voip.ms isn't quite plug and play, but its not complicated either

Everything, customer service is horrible ! they don't care if you are unhappy, their mission appears to be to just repeat the same BS over and over while not listening and then just cut you off, don't waste your money on this thing

MajocJack has horrible Customer Service. Can't talk to a person. Can not escalate to a more competent person. When they make a mistake (e.g. disabling the wrong unit when replacing it under warranty) and REFUSE to correct their mistake. Please wait for a site operator to respond. You are now chatting with 'April' Your Issue ID for this chat is LTK11153014579864X April: Hello, how may I help you? RAMIN: I need to talk to a manager. Last customer support hanged up on me, without my permission. April: One moment please... April: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. RAMIN: I have 2 units that I have paid for and are active online. RAMIN: One is working, but the 2nd one is deactivated. April: Okay April: One moment please... RAMIN: I started with 2 units in 2011. One that was still active went bad in AUG 2013. April: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Ermin' Your Issue ID for this chat is LTK11153014579864X RAMIN: I renewed the 2nd unit immediately to get service, and got a replacement for the 2nd one. Ermin: Welcome to the higher level of support! This is Ermin and I will be assisting you today.. RAMIN: Please read the summary above. Ermin: Let me read your chat with your previous operator so that I can assist you right away.Thank you.. RAMIN: My order from 2011: Order No.: TS14828895 Reference ID: 32136168 Ermin: Thank you for that Ramin... please hold as I will read your previous chats Ermin: Thanks RAMIN: 1 ADDLMJPLUS6995R Additional magicJack PLUS with FREE Rush Shipping 69.95 69.95 12/19/2011 RAMIN: 1 MJPLUS6995-E magicJack PLUS/EasyPay 30 Day Money Back Guarantee 69.95 69.95 12/19/2011 RAMIN: Here is my 2013 order to keep having 2 ACTIVE units. One was to replace the one that went bad: RAMIN: TS32356552 $11.80 $0.00 08/30/2013 Shipped on 09/03/2013 USPS 9400110201258007793582 Ermin: just to clarify , on few things here, you already have the replacement of your plus device right? RAMIN: TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013 RAMIN: The replacement unit is on my router. You can call it at 619-656-4430 RAMIN: The 2011 unit that is still good and renewed for $107, is on my laptop. RAMIN: The one from 2011 that must still wor: S/N 11310201830161 USBSTOR\CDROMandVEN_YMAXCORPandPROD_MAGICJACKPLUS_CDandREV_3 RAMIN: Someone in your organization deactivated this remaining good unit form 2011. RAMIN: Please maker sure the is active: S/N 11310201830161 USBSTOR\CDROMandVEN_YMAXCORPandPROD_MAGICJACKPLUS_CDandREV_3 Ermin: Thank you for that information Ramin.. Ermin: Checking on your account , you have 2 devices that is still active,, the device named : RAMINS LAPTOP-5937 that is good until 08/30/2018 and this is the replacement device that has been sent to you.. and the other device named HOME which is still good until 12/23/2017 RAMIN: I renamed the units on my online account to be more descriptive. RAMIN: "2011 UNIT 2" magicJack PLUS Renews 12/23/2017 (619) 656-4430 "2013 UNIT 1 REPLACEMENT" magicJack PLUS Renews 08/30/2018 (619) 656-4430 U.S. Phone Number - Transfer In Renews 12/24/2013 Ermin: The replacement device is the replacement of the device with the serial number A11310010252E9 which is I believe you and the other operator check when the device is plugged to your computer,. RAMIN: NO. S/N 11310201830161 USBSTOR\CDROMandVEN_YMAXCORPandPROD_MAGICJACKPLUS_CDandREV_3 is the good device that the operator renewed for $107 (TS32355909). Ermin: I am looking into this. It may take a while. Please bear with me. RAMIN: This is the remaining good unit from 2011. USBSTOR\CDROMandVEN_YMAXCORPandPROD_MAGICJACKPLUS_CDandREV_3.00\7and18D7AA31and0andA11310010252E9and0 Ermin: Okay,,and this is the device with you now right? RAMIN: Yes. It is on my laptop, and I am copying the info from the Device manager. Ermin: okay.. great.. thanks Ermin: Checking it here, this device with the serial number A11310010252E9 is the device that is already deactivated this is because you replace this device when you register the replacement device .. and this method will transfer the remaining years from this device to the new replacement device.. that is why you have this device deactivated RAMIN: To avoid future confusion, I just unplugged my other (working) unit from 2011 that was renewed in AUG 2013. RAMIN: Got its S/N and have added the S/N info to the Device Names online. RAMIN: "2011 UNIT 2 (11310201830161)" magicJack PLUS Renews 12/23/2017 "2013 UNIT 1 (11310203600999)" magicJack PLUS Renews 08/30/2018 Ermin: how many devices you have there? RAMIN: I have 2 devices. 11310201830161 from 2011. 11310203600999 is replacement for the 2nd unit from 2011 that failed in AUGF 2013. RAMIN: As I said: My order from 2011: Order No.: TS14828895 Reference ID: 32136168 RAMIN: 1 ADDLMJPLUS6995R Additional magicJack PLUS with FREE Rush Shipping 69.95 69.95 12/19/2011 Ermin: Yes Ramin..I hear you with this. RAMIN: 1 MJPLUS6995-E magicJack PLUS/EasyPay 30 Day Money Back Guarantee 69.95 69.95 12/19/2011 Ermin: One moment please... RAMIN: Please hurry. I have been with your customer support since 6 AM. Ermin: I do understand that.. Looking into this Ramin.. Ermin: please hold.. thanks Ermin: You have replace the magicjack device named RAMINS LAPTOP-5937-1768,Right? RAMIN: I have them renamed. I don't remember which on this applies to. RAMIN: "2011 UNIT 2 (11310201830161)" is the 2nd unit from 2011 that I renewed. (TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013) Ermin: Yes,that is correct that magicjack plus has a 5 year plan with the number (619) 656-4430]' RAMIN: "2013 UNIT 1 (11310203600999)" is the replacement for Unit #1 from 2011 that was always on and finally failed. (TS32356552 $11.80 $0.00 08/30/2013 Shipped on 09/03/2013 USPS 9400110201258007793582) Ermin: That is not correct RAMIN: What is not correct? Ermin: The 2013 UNIT 1 (11310203600999) is the replacement of RAMINS LAPTOP-5937-1768 RAMIN: OK. whatever you call it. Check onlen, I have changed the Device Names to include S/N info. Ermin: I have all the records here RAmin RAMIN: Your organization problem is that you go by names that can be changed, not S/N. RAMIN: Whatever? RAMIN: I have paid for and have 2 units active online. RAMIN: 11310201830161 and 11310203600999. Ermin: Yes,you have two active magicjack plus. Ermin: By the way,that is not the serial number Ermin: Your magicjack plus name 2013 UNIT 1 (11310203600999) has the serial number A113100F008D11 RAMIN: 11310201830161 is connected to may laptop right now and is not active. please correct your record. Ermin: And the other one is 2011 UNIT 2 (11310201830161) with the serial number A1131002017A8C RAMIN: USBSTOR\CDROMandVEN_YMAXCORPandPROD_MAGICJACKPLUS_CDandREV_3.00\7and18D7AA31and0andA11310010252E9and0 RAMIN: These are my 2 good working units. Ermin: A11310010252E9 is the serial number of RAMINS LAPTOP-5937-1768 RAMIN: OK whatever you want to call it. Is it active? Ermin: A11310010252E9 is already deactivated since you have transferred the service tto 2013 UNIT 1 (11310203600999) as a repalcement magicjack device Ermin: A11310010252E9 is already deactivated RAMIN: OK! No problem. Did I ever asked for this one to be active? RAMIN: My good unit from 2011 is A11310201830161 RAMIN: You must have A11310201830161 tied to RAMINS LAPTOP-5937-1768 Ermin: Where did you get this serial number A11310201830161 ? RAMIN: I am reading it from the back of "the" unit right here! RAMIN: You don;t read my messages. RAMIN: I amrepeating. RAMIN: "2011 UNIT 2 (11310201830161)" is the 2nd unit from 2011 that I renewed. (TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013) RAMIN: "2013 UNIT 1 (11310203600999)" is the replacement for Unit #1 from 2011 that was always on and finally failed. (TS32356552 $11.80 $0.00 08/30/2013 Shipped on 09/03/2013 USPS 9400110201258007793582) Ermin: You don't need to repeat everything RAMIN: Well you did nlot read it the 1st time. Otherwise you would not have said "Where did you get this serial number A11310201830161 ?" Ermin: That serial number is not associated with any of your magicjack device.We are the only one who can see the serial number of your magicjack device. RAMIN: Please correct your configuration and use A11310201830161 instead of A11310010252E9 Ermin: The only problem here you have transferred the service of RAMINS LAPTOP-5937-1768 incorrectly RAMIN: No. I am the only one who has the actual device in my hand and am reading the # from it. RAMIN: You can not see my "physical" (real) device. RAMIN: Yes, exactly. You transferred the wrong S/N to RAMINS LAPTOP-5937-1768. Ermin: Well,it's up to you but I have all the records here Ramin and this issue is very understandable if you will just listen RAMIN: Please just use 11310201830161 instead. Ermin: You are the one who registered that replacement magicjack device and you are the one who transfer the service. RAMIN: No, I can not configure your system configuration. RAMIN: As a help desk, please make this correction. RAMIN: Please just use 11310201830161 for RAMINS LAPTOP-5937-1768 RAMIN: Please forward me to the next level support that can make this correction. Ermin: Unfortunately,there's nothing we can do about it since the service was already applied . RAMIN: You have applied the service incorrectly. Then, please refund $107 and cancel transaction: TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013 Ermin: Again you are the one who did the registration .. RAMIN: Please cancel TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013 as you have applied it incorrectly. Ermin: You are the one who replaced that magicjack device Ramin , RAMIN: Please cancel TS32355909 $107.53 $0.00 08/30/2013 Completed on 08/30/2013 Ermin: One moment please... RAMIN: I will contact the Credit Card company and cancel it, using these call logs. RAMIN: I will also post these logs on Yelp. Ermin: Okay.we can process a refund for you Ramin RAMIN: Please process a refund now and give me a Conformation #. Ermin: Please give me the following for Verification purposes: Ermin: 1. Full Name Ermin: 2. Email address Ermin: 3. Physical address registered with magicJack RAMIN: RAMIN. raminmoshiri@gmail.com 398 CANYON RIDGE DR, BONITA, CA 91902 Ermin: THanks Ermin: I will forward this issue now to our billing department for them to immediately process the refund for your card.We typically process the refund within 2-3 business days.But it will also depend on your bank's policy when they will release the money back on your card. RAMIN: Is there a confirmation #? Ermin: I cannot promise that you will be contacted, because normally the change will automatically happen, but I will include in my report that you wish to be contacted RAMIN: Is there Reference # in case your cancellation does not go through? Ermin: You can save this ticket ID LTK11153014579864X RAMIN: OK. Have you already sent this to the billing for cancellation? I rather stay online until you have done that. Ermin: Please read my response RAMIN: What? Ermin: I will forward this issue now to our billing department for them to immediately process the refund for your card.We typically process the refund within 2-3 business days.But it will also depend on your bank's policy when they will release the money back on your card. Ermin: Alright? RAMIN: Can you forward it while I am online? RAMIN: You said "will". I rather you reply saying you just "did" forward it to billing. RAMIN: I will wait. Ermin: You know what is the problem here? RAMIN: Yes. Majic Jack made a configuration error and can not fix it. You should be using S/N and not device names that an be changed. Ermin: No,it's you who can't understand and not willing to cooperate RAMIN: I am worried that it will not be done. RAMIN: I will post this to Yelp and also follow up with customer support. RAMIN: Please forward me to a manegr. RAMIN: All I am asking is that you please forward to billing while I am waiting. Just to make sure it is done.' Ermin: You are talking to a Manager Ramin RAMIN: Can you please send this cancellation to billing before we end the chat. Ermin: As I have mentioned above the refund will be process within 2-3 business days..Do you understand what I am trying to say? RAMIN: I understand it takes 2 to 3 days to "complete". Have you initiated the process already? Ermin: I have already sent a report Ramin to the billing department Ermin: And they will be the one to care of this.Okay? RAMIN: Great. That is all that I was asking. RAMIN: Thanks. RAMIN: goodbye

My Magic Jack Plus finally died after about a year and a half (I think) so I decided to switch to Basic Talk since I wasn't happy with Magic Jack anyway. I kept my old phone number when I got the Magic Jack Plus, so I wanted it ported over to the Basic Talk when I switched services. I don't know how much work it is to port out a number but I thought being charged $32.34 for it was quite a bit too much. That's just another reason why I wouldn't recommend a Magic Jack to anyone

Customer service agents don't seem to be knowledgeable one bit. Each chat sessions agent contradict the previous chat - I for sure can never get a correct answer anytime. I get tired of typing and just have to hang-up without any proper resolution for which I started the chat with your agent. It does certainly looks like the service reps are not at all trained properly of the products and services. I've some examples of it if you contact me I can give it to yo

I spent 10 hours chatting with customer support, my magicjack only worked with the computer on, but I wanted my Magicjack to be connected to the wall, but the phone never worked connected to the wall. I'm returning it back to RadioShack today. Now I know why the magicjack is cheap, there customer support team sucks!!! Every time they said they were going to transfer me to someone higher up or to have someone get remote access to my computer, the person on the chat would disconnect me and never come back. I tried about five times the same procedure and nothing. I asked to be passed to a manager and it was my last attempt to see if they would do so, so I could keep the system, but they never did. I spent 10 hours and accomplished nothing! Don't waist your time or money!!!!!!

Except for the total lack of customer support it is probably worth what you pay for it. You will be "chatting" with someone who is paid a few rupies to understand the company rules and not understand human consumers and what they are paying for (like phone service). Ayesha would not give any estimate when I might have my 5 year prepaid phone service reinstated. You may ask for and be transferred to a "supervisor" as many times as you would like. Of course it is the person in the next chair who you can then spend a while telling them who you are and what is your problem

Cheap is cheap! Think twice before purchasing this device. Most of the reviews you will read are fake, created by their marketing team. Just imagine would you run to your computer to write a good review if you are completely satisfied? You are writing a review only if you are angry and want to take your revenge. If everything works fine you just forget about that. You will have 30 days trial period. Within that time everything will work fine. I started having problems on the very next day after the trial period ended. Ive been with the Magicjack for about 40 days and already sick and tired of their Customer NO service and technical problems. If you purchase the device be ready to frequent disconnections. You will not hear your opponents in most cases they are calling you. They will have to either redial few times or you will redial them. The Magicjack company has no phone number on their site. The only way to contact them is a live chat. I had to chat almost every day in order to reset the device on their end and it did not fix the problem. They also promised me that I could continue to use my Google Voice IP number when I decided to switch to Magicjack. And within 30-days trial I could use it. On the day 31-st I lost this service. Per their operator: As per terms of service , you can't connect to a non ILEC number if you do not have an IPP on your phone .. This part of Terms of service was already fully implemented. How could I two weeks ago? They advertise millions of customers are join their company, but they dont tell you how many customers leave after they experienced problems with them. Cheap is cheap

The advertised cheap price is if you pay for FIVE YEARS in advance. If you want to keep your own number, you pay to bring it over -- and you pay every year to keep it. This more than doubles the advertised cost. Then every week you pick up the phone and there's no dial tone. How long has has the phone been dead? How many calls have you missed? Their answer: re-boot your router! Fix the problem? Only until the next time -- which will be in the next few days

Don't waste your time or money. Very disappointed with MAGICJACK. Sound quality is terrible. Lots of popping and can't heard what people are saying. Half the calls drop out. When people call sometimes MJ will record their voice message and e-mail it to me instead of letting my machine record the message. I called another phone service to change phone companies and keep my phone number and it will take two weeks. Then MJ sends me an e-mail and says they have to charge me $32 to port my number to the new service. WHAT A RIP OFF! DON'T WASTE YOUR TIME AND MONEY!!!!!!!!

After 2 years with Magic Jack I had no problems, so went all out and bought another 6 years. Magic Jack has changed their terms of service. They now want you to buy prepaid minutes to make local calls unless you are calling someone who also has Magic Jack or a cell phone. This is in addition to the annual fee. They seem to be able to change the terms of service in the middle of the contract. They also will not refund any portion of your subscription if you have had the service over 30 days. I am now unplugging my Magic Jack and will tell everyone I know just how shady this company is

I and my wife have been with Magic Jack for going on 3 years and we are not in anyway sorry we are using them and we intend to renew next month for another year. We are planning on getting the new device so we can plug it directly into our router. The device we have is quire reliable. I would not recommend Magic Jack as a primary phone service. However, having limited minutes on our cell phone family account, the Magic Jack is great for the many hour or longer phone conversations we have with family and friends. For the money Magic Jack is one heck of a deal. I don't know how they do it for the money. There are competitors out there. So, if upi don't like Magic Jack, then go with someone else. I would recommend Magic Jack to my family and friends. In fact, I have recommended Magic Jack to family and friends for years

I had very bad experience with Magicjack and its service, the device was brand new, it worked for few minutes and stopped, I wasted almost two days chating with customer service technical support, they kept transferring me from one person to other, They keep you waiting because it seems they provide service for more than one customer at a time, customer service went through everything, I even gave them remote access to my computer, The issue was not resolved, at the end they said the device is defected and it has to be replaced, They asked me for about 25% of the cost for shipment to replace it(maybe this is the cost of the shipment and device for them), I asked for this to be waived, they said this is the policy (as if it is untouchable Holy Book) I refused to pay and told them I will share this bad experience, they said OK (as if THEY DON'T CARE) They misled me by saying they don't have a telephone number for technical support and they actually do, I think they are using their previous reputation and the patent protection and market monopoly, All what I am left with now is a piece of junk called Magicjack Device, and a bad experience about them, Please share this with whomever wants to buy this device again

I have had two for 5 years. The first one was plugged into a wireless PC and it had alot of trouble. I chatted in over and over and over about this and no one said anything was wrong with plugging this into a wireless device, so I didn't put any pieces together. After hours and hours and days and days of chatting over the problems with the first jack, finally I was transferred to a higher level of support who asked me no questions. He just took my information and sent me a new jack for the price of shipping. I was in SHOCK. Finally someone with some courtesy and smarts. So my second one came and I gotten myself an IP and a desktop pc, so the new one got plugged into this new setup. This one worked better, but not much. I just exchanged a grocery list of one set of problems for a smaller milk and bread list. But the real eye-opener was when I recently had it with my internet provider because my internet signal had not been good since I got my service. (I had put in alot of tickets over the years, but nothing ever changed.) But I guess I made my dissatisfaction known enough and I have now received a 3-wk long amount of attention from my IP and something very unique started happening. To do the work they were doing over 3 weeks, they had to cut my internet several times. But my phone still worked! I mean, even when the internet was down, I could still use my MJ! Now, I don't know how to tell you to get your IP to step it up with their service, but your speed has alot to do with it. Now my speed is consistently good, each time I run my own speed test

Hi, I bought magic jack thinking it is cheap. It is little cheaper than Skype. But using magic jack you CAN NOT call all the numbers, some of the examples are conference phone nos, calling card local nos etc..(These are the few i know, i am not sure what all nos you can not call). Second thing is in the website it says that you 100% money will be refunded, but you need to pay the return charges whey you are returning the product, so be very careful

A friend of mine used something similar to Magic Jack and was please with it, so I thought I'd give it a try. Boy am I sorry. I'm not out $140 and countless hours of trying to get things figured out. I tried 3 separate times to join a conference call (different numbers, different days, different events) and each time it never worked. I looked for 15 minutes to find a phone number to call customer service. Guess what, a phone number doesn't exist!! I received live help from someone and was floored at how rude they were! When I explained my issued 3 different times, a different way each time, I got the same text copied and pasted over and over in response to my question. I asked to speak to a supervisor, then the next line read "miss if you're not going to respond and cooperate I have no choice but to end this conversation" and ended the help! What??!!! I got on a live help with someone else and told them what happened, can I please talk to a manager and was told don't worry, our supervisors read all of the conversations. HA. RIGHT. Plus, weekly our calls were just dropped. Weekly we had to reset the magic jack b/c it stopped working. Have to pay to be a part of a conference call Over all I am EXTREMELY DISSATISFIED! There were a lot of cons, read some of them- dropped calls, had to reset jack once per week b/c of not functioning, can't have fax and phone plugged in at same time, incredibly rude customer service via 'live chat' only, no phone number to talk to someone, website does not clearly explain anything, pay extra to be a part of a conference calls, pay extra to call international (I assumed that), pay $30 to transfer back to my old provider

PLEASE NOTE: NEVER HAD TO USE CUSTOMER SERVICE, AND YOU CAN'T LEAVE THAT FIELD BLANK, SO PLEASE DISREGARD THAT. I have been with magic jack for a little over a year. When I calculated how much money I would of spent this year, I saved an estimated $735 on all my calls to the US and Canada. I have had some issues with using it with a wireless adapter, but I got the landlord to install an extra line in my room, and added my own hub so I could use it. I see the big complaint a lot of people have is sound quality. Well, I guess either the quality of your isp has something to do with it, or they are total retards, because once i hard wired it to my router, it works pretty good. There is 911 service, but you have to agree to it, 911 connects you to magic jack, then they connect you to the police. Of course, since only snitches call 911, I don't need this service. Just in case people are curious, I live in Toronto, they gave me a 647 number, so far I have had no issues calling the 716 area, (Buffalo) all of Toronto, and a few 800 numbers for tech support. Hope this has been Help ful

i bought thi magic jack to save me from using minuyes on my pay as you go cell phone. i wanted to avoid paying cell phone rates when being put on hold. i have purchased both the magic jack and the magic jack plus. both have been unreliable. one time, an important and lenghtly phone call was cut off, and i was unable to recall the number. most of my frustration is being unable to access the magic jack service both with and without my computer. finally i am pulling the plig on this product. i am turning the magic jack off

I pre-paid $30 into my international calls. Didn't call for 6 months. Magicjack forfeited all my money. Live chat with their customer service but useless

Magic Jack kept transferring me from one person to another up the line. And then I would have to start all over. I went through this a half dozen times and no one could get it working. I had no trouble with Vonage or Comcast. I spent many hours - 20 or more with the help desk and supervisors and they were never able to get it working. The sound quality was terrible. Everyone complained and eventually, I had to switch completely to my cell phone which quickly gobbled up any savings from a nearly "free" service. Then to add insult to injury, I had to pay $32 to port it over to another company!!! What a deal

Shortly after I hooked it up I lost all sound on my computer entirely. I disconnected it but it seems as though it's like a tapeworm, it doesn't want to leave once it's got in. I have just spent over an hour and a half on the phone with them, first trying to fix the problem (they eventually wanted to take over my computer "and fix it from our end" to which I said no, for obvious reasons. You have to have a RMA number to return the thing and when I went to get it I was instantly refused although yesterday was the first day it had been hooked up and I have an email from Magic Jack saying I have until the end of the month. So back to customer support where I was asked for order number, which I gave them, the last 4 digits of my credit card, which they found agreed, but somehow they still could not find the order. After 15 minutes of dithering, they wanted to know the tracking number. At this point I was getting so angry I simply said goodbye and will tackle them again tonight when I am calmer. I have never been stonewalled quite so blatantly. Because this is chat I have no documentation that the chat ever occurred to give to the bank. BEWARE OF MAGIC JACK unless you have money to throw away if it doesn't work. You won't be happy if you want to return it, even if after only one day. The customer service people are pleasant enough but that alone isn't useful

We bought MagicJack to replace our home phone and that was the biggest waste of $50 I have EVER spent. We initially plugged it into our computer but that slowed our Internet waaayyyyy down so we plugged it directly into the wall. The sound quality was terrible, just a notch above a whisper was the best we could hear. The worst part: they advertise "Keep your old phone number" WHAT A CROCK!!!!!! We couldn't even get the same area code, then why the heck are they selling it here???? The only way you can notify customer service is through "Live Chat" but the idiot on the other side couldn't even figure out what we were asking, no matter how lay the terms were. I ended up buying "Straight Talk" which is $15 per month but works great and we were able to get a local number. I am tossing the POS MagicJack and will NEVER recommend it to anyone, EVER!!!!

It WILL stop working, and their live chat help will not be able to fix it so that it will work the next day, or if you restart the computer. I have spent more than 5 hours on their help chat on a single problem that they never fixed. They will have you do the same things again and again - restart, reinstall, unplug and wait, etc - that you have already tried. They will escalate your problem up the line to a person who first says they are reading the transcript so far, but it becomes obvious they don't read it at all. Eventually someone will kluge a solution that won't work more than a few minutes, and you have to go back to support. This time, they wanted me to change system settings that were fine before, and install a vpn (to "get around" those settings) that bombarded me with ads. They dismissed the idea that it could be a flash upgrade causing the trouble, when that was the only thing that had changed recently. I think what's happening is that they can't ever admit the possibility that the device has gone bad. They will never concede that - it would cost them money. Use something else, anything else

I'm not one to complain much about electronics but this experience was truly horrible. I spent several hours trying to make this device work (I have a PhD in Computer Engineering), and then spent 3 hours going in circles with customer service trying to make it work. I eventually said I want a refund, and of course their Terms of Service required an RMA and for it to be shipped back. Now think about it, I got this to take overseas so I could get a US number. Now I have to ship it internationally to get my money back... right. At least I got to keep an ethernet cable, a usb extender cord, and a usb charger for my troubles

If you need this to just make calls and receive a call here and there its not a bad product. If you need a reliable voicemail and call log so you can get back to people then this is not for you

OK, this is my entire LIVECHAT with one of their operators... Please wait for a site operator to respond. You are now chatting with 'Liz' Your Issue ID for this chat is ... Liz: Hello, how may I help you? Wayne: Hi there, Liz. I just received the MagicJack Plus today from your company and not only did I not receive the 6 free months added to the end of my 5-yr membership but also it doesn't have my phone number attached to it. Liz: Hi Wayne Wayne: I tried calling my girlfriend's number from it and it left this number on her caller ID 434-282-0313 Liz: May I have your Magicjack phone number please? Wayne: 727- Liz: Thank you for waiting. I'll be with you in just a moment. Wayne: ok Liz: Thank you for waiting. Liz: may I know where is your device connected? Wayne: right now it's plugged into my USB Liz: as I have checked it here, there is no magicjack plus registered in your account,. Liz: it seems that it is not yet registered. Wayne: but normally we're going to plug this into the wall outlet... I had it plugged into the wall outlet since earlier today and it also gets extremely hot with a burnt smell. Liz: Do you see the Click Here to Register on the left option on the pad? Wayne: ok, now I see it Liz: All right, please click on that and register the device to your existing account Wayne: so am I registering a new device or replace a current magicjack Liz: and you may click on " Replace Magicjck" to transfer your phone number as well as your remaining license to your new magicjack plus device Liz: register it as to replace a current magicjack so that your license and number will be transferred to new device Liz: however your old device will expire, but you can still activate it Wayne: ok, another problem I had with the old MagicJack is that it never rang... very seldom it would ring even though it was always plugged in Liz: do you have the dial pad open on your screen? Wayne: people would complain that it would just go right into voicemail Wayne: yes Liz: do you also see your phone number on top of the pad ? Wayne: yes, now I do Liz: now please try calling your magicjack number from another phone and check if it works Wayne: ok, it rang on my laptop, but not sure if it would work with a phone plugged into it Liz: All right, you may try connecting it to your router and check if it also work Wayne: I also refreshed the page and it shows my device renew date is still 2/20/2015... don't I get an additional 6 months? Liz: since you chose to replace your magicjack during registration, you r phone number as well as your remaining license was transferred to the new one however your free 6 months of license has been forfeited since you chose to replace your device, you can only get the free 6 months of you chose to register it as a new device, however your remaining license from your old device cannot be transferred. Wayne: I did not choose to replace my device, I was offered a special deal to existing customers to upgrade and get an additional 6 months. Wayne: Order No.: TS... Reference ID: 4... Liz: thank you Liz: Please wait while I check that for you Wayne: This is the whole paragraph... I have persuaded the CEO and President of magicJack to offer the Public the lowest price ever for a magicJack, but also to offer an amazingly lower price to only you, our loyal customer. We want everybody in the world using magicJack and we believe the best way to make this happen is for YOU to tell others about the amazing voice quality only available with the new 2014 magicJack. For a limited time and only through this exclusive e-mail offer, the CEO has agreed to sell the 2014 new magicJack PLUS for just $29.95 to you, which even includes six months of FREE telephone service. This comes with a no question 30 day money back Free Trial. Liz: I'm sorry for the delay. I'll be right with you. Liz: thank you for the information. Liz: However, during registration you did chose the second option which is provided below: Liz: http://aid.magicjack.com/TransferService.PNG Wayne: that's only because you instructed me to click on replace the device so I can put my phone number onto it... I figured that since it was coming directly from MagicJack that it already had my number on it. Wayne: If I am not getting my free 6 months then I will send this back and demand a full refund. I did not need a replacement but chose to for the upgrade that including the 6 more months of airtime. Liz: I understand however both option I provided above will enable you to have the same number but only the second option will have the option to transfer your license to the new one Wayne: I understand what you are saying but since this was an email offer for LOYAL CUSTOMERS to upgrade their device for the 29.95 which even includes six months of FREE telephone service then that's what I fully EXPECTED. Wayne: why can't you just add the 6 more months on your computer and we can end this conversation? Liz: Unfortunately, that is not possible Wayne because that options it not provided or available here in our end. Wayne: then I guess now is a good time to get a manager or email me a return label for this device Liz: I understand your concern but do you wish to return your device? Wayne: yes, I didn't need to spend the total of 41.93 on this when the old one was still sufficient enough to make calls Liz: okay.. Liz: you may click on the link below abd fill in the return fomr Liz: return form** Liz: Click here Liz: just enter your order number and email address then click Search button and click Submit RMA Wayne: ok Liz: Are well all set today? Wayne: yep, thanks Liz: since you wish to return the device back to our facility, would you like to transfer your license to the old one? Wayne: yes Wayne: doesn't MagicJack pay for the return shipping? Liz: Okay, hang on Liz: Thank you for waiting. Wayne: It's stating that I need a MagicJack subscription renewal code to reactivate my old device. Liz: no it doesn't Wayne and you are responsible for return shipping charges to our return processing facility. Also please know that you will not be charge of anything for return the device since it is still under the free trial and yes you have to reactivate the old device for you to be able to make and receive calls.. Wayne: ok fine, I need the renewal code Liz: unfortunately, you do not have the renewal code Wayne however you may select the renewal plan and complete your order Wayne: I don't want a new plan since I'm already on an existing plan ending in 2015... I just want to reactivate the old device. Liz: I will be right with you. Liz: Thank you for waiting. Liz: I understand your concern Wayne but since you will return the new device, the license comes with the new one and cannot be transferred back. Wayne: YOU DID NOT GIVE ME A LICENCE FOR THE NEW ONE... remember?????? I am an EXISTING CUSTOMER and did not receive my free 6 months on the new device so I'm just transferring everything back to the old device. Wayne: I have 5 FULL YEARS PAID FOR so I am an existing customer with a working device... your upgrade wasn't as promised so just give me the code. Liz: One moment please... Liz: You are correct on that Wayne and you re returning your new device but as of this time we do not have a feature yet to transfer back your license Liz: and I understand but I believe that I have already provided you all the information needed; I will end this conversation now, if you any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you. Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techcha

When customer service can not help you on their chat they end the session. The customer service people know the english words, however they do not know the meaning of the words. I have tried for sixteen months to solve the poor voice quality, dropped calls, callers not being able to leave messages, way to many number I can not call, and poor customer services. When I want to transfer my service because they have not lived up to what their contract said they would they would not give me a refund they want to charge me $30.00 to close my account. Do not use magic jack

I have family in Europe so I bought $25 in international minutes so I could call on special occasions ie. birthdays and holidays. When I went to use it I got a message saying I needed to purchase international minutes. I contacted customer service on chat and they said my purchase expired after 6 months!! Why? I paid for it, it should be mine. THEY STOLE MY MONEY

I bought this device for me and my elderly mother (80 years) to make our bill less and our lives happier. This device does just the opposite. Customer service didn't resolve my problems, their billing came at a surprise. They didn't want to reimburse my money and my subscription was a couple of days into renewal. Stealing my money if you ask me. Purchased my device at Wal-mart with the understanding I would only pay 19.95 a year, prices went up to 29.95 a year and you have to pay that extra 10.00 dollars to keep your phone number or your up a creek..... My service was completely interrupted with dropped calls, bad connections and not to mention that little voice reminding you to complete a process, why not an email or a letter. To end up with problems like this, I'm going to a competitor; this was just my first year of service.

I payed 60.00 in radio shack have all the attachments to plug it in the wall, and I do not recommend this service. It was not very well thought out and the only thing it lets me do is send faxes. Other than that it's not worth the money and it is very troublesome. You can't use your computer and be on the phone at the same time it makes you cut in and out it also freezes my computer up all the time I am really aggravated because of this and afraid that if I plug it into the wall it will catch my house on fire because it does over heat! So I leave it in my computer

My main problem is I am unable to complete a call, and this is an intermittent problem and very aggravating. Other problem is that it will connect with but then cut in and out when the other party is talking. Another problem is the so called tech support does not know anything and are just giving their stock answers

Bought one of these units for our house in AZ. $39.95 at Walgreens. Upgraded to the 5 year plan. Started using the device, when suddenly could op longer call forward. Managed to email MJ and was given a link to use call forwarding, and was told it was being reviewed. Ridiculous (I told them). That was one of it's few features, and the reason to get it. Fast forward a couple of years, and was feeling that it was a good buy. Decided I would do away with my landline in Canada. Signed up online to order one. Went from $60 for 5 years in the USA to suddenly $178.00 for 5 years, with rush shipping. 2 weeks later no MJ+. Contacted them trying to find my MJ+. Was told that there is no rush shipping to Canada, that if I had read their blog, I would have known that they ship USPS, and when it gets to the border, they don't know what happens to it. I can (and do) have goods shipped to Canada in 2 - 3 days. Any other company would send it via FedEx or UPS. Not these robbers! I had already booked a holiday, so went away, and when I got back to Canada, found the MJ+ in the regular mail. Plugged it in as per instructions, and although I got a dial tone, no software downloaded, and no instructions on how to get it. Never could get hold of 'Live Chat'. It must be just a ruse. They would send BS stuff after a couple of hours and state that if I didn't respond within 1 hour, then I had to accept everything they said. I guess they think that we sit around waiting for them. Tried to have my local number ported to MJ+, but was told they could not do it in Canada. Funny how any other company in Canada can do it. There is just no customer service with magicJack. I finally got a RMA from them, boxed it up, and couriered it back to them. I will be going with a different voip provider in Canada

We had magicJack Plus for one year and used in WI and FL with great success. No problems with sound or call connection. It was great; would have recommended to anyone. Then, I forgot the mJ device when we returned to WI from FL this spring, so I called and got another device shipped to home for under $11. Great! When device was connected, we started w/the usual great service for severall hours. Then suddenly, device wouldn't work. Outgoing calls rang busy; incoming calls went to voice mail. Unplugging device for a short time and replugging worked to reestablish connection. Sometimes, connection worked for a day or two; at other times, only for a hour. We never know when/if we can make or receive calls. Customer service is cumbersome. We called customer service over a dozen times. Each time it was the same drill...over and over, each time with a different representative. Each time, we were subsequently referred to a Top 10% Service Tec. Each time the connection would work (we told them it would because all we have to do is unplug/replug the unit to get it to work). Eventually, they just told us all indications are we have a great connection so they just hung up ("Opps, connection has been lost"message) We give up

While the MagicJack is a great way (and fairly stable) for me to call the USA while in the Philippines, the customer support here at home COULD NOT BE WORSE; ITS HORRIBLE

I have used the service for more than 5 years and have found it to be useful and functional. No other provider is as cost effectiv

When I purchased Magic Jack device, I was promissed "FREE Local and Long Distance Calls". The same is mentioned on the main page of MagicJack.com. In the critical moment, when I tried to call to a clinic in my city with local number (605)-XXX-XXXX, a cheerful man's voice from Magic Jack recommended me to go to my.MagikJack.com and purchase some additional credit to make a call to this local number. I thought, probably it was only single exclusion. But, no. Most of my friends from my city are not available with Magic Jack too. The same reason. I tried to clarify this question via Magic Jack chat service. I was explained that in fact not all local and long Distance Calls are free. Only SOME of local and long Distance Calls are free. Another part of numbers requires to purchase some additional credit from MagikJack. The assistant recommended me to read Terms and conditions of their service carefully. When I tried to ask, why MagicJacks's advertisement and promisses do not correspond to their service, the online assistant terminanted our chat session... So, Magic Jack is not kind of company, you can trust in the critical moment