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Voip News
General Telecom Announced Availability of Private Label Communications as a Service (CaaS) Solution
General Telecom, a premier provider of outsourced telecom solutions, has announced the availability of company’s Full Service VoIP Concierge Partner Program that represents a scalable, cost effective,… →
Matrix Announced Compliance of Its VoIP Gateways with Broadvox GO! SIP Trunking Services
Matrix Comsec, one of leading manufacturers of VoIP products, has officially announced that the company had tested its products with Broadvox GO! SIP trunking services, USA.
According to Matrix ComSec,… →
Voip Press releases
Tpad Predictive Diallers are Backed by SIP Technology
Tpad has combined two leading discoveries in the telecommunications industry, predictive Diallers and the SIP technology, in their full-featured predictive SIP dialler.
Tpad has recently announced the… →
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 VoIP Glossary
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Interactive Voice Response IVR
In computer telephony, Interactive Voice Response is a horizontal application wherein computer-based information is accessed over the phone - with a telephone versus a computer. An IVR platform uses computer telephony components to translate callers' touch-tones or voice commands into computer queries after the callers hear an audio menu. For example: "Please enter your account number using the touch-tones on your telephone." These queries are then "fetched" by the IVR platform from the host computer. In some cases, the information resides in the same platform (self-hosted). The information is then converted into voice commands and then spoken over the phone to the caller. These spoken prompts can be pre-recorded, digitized speech messages that are then concatenated to form whole sentences. For example: "Your bank balance is five hundred and sixty-three dollars". The responses to the caller an also take the form of text-to-speech prompts. IVR systems can also be used for callers to change the information in a database instead of just "listen" to the information.
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