20 July 2009

sipgate has launched a new and entirely web-based service version of its US telephony service that replaces both phone systems and phone lines.

The VoIP company said that its "Team Edition" will allow small and mid-size companies to move their corporate phone service to the cloud.

It provides each employee with online access to their inbox containing phone logs, faxes, recordings and voicemail messages.

Thilo Salmon, CEO of sipgate, said collaboration features like forwards, labels and comments allow coworkers to be more productive.

It also allows employees to return calls at the click of a button, or sign and send faxes through a WYSIWYG interface on the company letterhead.

Most functions such as call forwarding, call recording, and 3-way calling can be activated with a single click on the interface.

Salmon said this makes features previously hidden in phone systems accessible for employees and, consequently, businesses more productive.

He said the aim is to make telephone service as easy to use as email.

sipgate team starts at USD $2 per user per month, and a 30-day free trial is available.

"If you can use email, you now know enough to run your company's corporate telephony system," he said.

"We think this service will resonate particularly well with entrepreneurial companies and firms that have already realized the benefits from other cloud-based services like hosted CRM or email."

In June, sipgate launched a free VoIP service in the US aimed at capturing a share of the 100 million users that make up the landline market.

Salmon said the new Team service allows each employee to stay in control over where to answer calls and even have their VoIP, landline and mobile phones ring in parallel - the call is routed through to whichever handset is picked up first.

He said that during a call, it is simple to bridge-in other callers, transfer the call or even record it.

Employees given administrative privileges can add new users, office locations and blocks of phone numbers at the click of a button, with new additions available to use from the moment ordered.

The system has been designed to be simple for administrators to set up and maintain, cutting down the time, effort and cost of traditional telephony systems.

sipgate is running an introductory offer for companies with up to one hundred users, and costs from just USD $2 per user per month and is offered as a one month rolling contract.

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