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Voip News
WhatsApp Begins Voice Calling Feature
WhatsApp is a popular messaging service that many people use in lieu of SMS messaging. Recently, WhatsApp began gradually rolling out a new VoIP feature that will allow users in India to engage in voice… →
Voxox Will Now Supply Cloud Phone Hosted VoIP
Every business owner is looking for ways to save money, time, and to increase the productivity of their business. Voxox, an internet phone service provider, is now offering a solution to this concern.… →
Voip Press releases
4PSA Receives 2014 INTERNET TELEPHONY Product of the Year Award
Orlando, Florida - February 4, 2014 - 4PSA - a technology leader in cloud communications software, announced today that TMC, a global, integrated media company, has named VoipNow Cloud OnDemand as a recipient… →
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 M5 Networks Announced Rollout the Latest Version of M5 Callfinity Contact Center
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4 October 2011
M5 Networks, a UC and hosted managed VoIP provider, has officially stated that the company had rolled out the latest version of company’s M5 Callfinity Contact Center that combines work from existing platform and Callfinity.
According to the company’s officials, the new version offers digital call-center functionality for business customers as well as eliminates the necessity of on-premise solution.
Moreover, the platform allows clients responding quickly to inbound calls from consumers, utilize real-time monitoring to guarantee staffing matches call volumes and handle unexpected spikes in phone activity seamlessly.
The M5 Callfinity Contact Center’s major features are built-in call recording; an online forms designer to create evaluation forms for scoring agents; support for Salesforce, Netsuite and other popular CRM apps; self-service administration through a web-based portal, including live dashboards and reports.
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