The importance of real-time monitoring for Avaya Aura Session Manager

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The importance of real-time monitoring for Avaya Aura Session Manager The importance of real-time monitoring for Avaya Aura Session ManagerThe importance of real-time monitoring for Avaya Aura Session Manager


17 October 2010

According to Gartner analysts SIP trunks can cost at least 28% less than PRI trunks with comparable throughput. The aggregation of SIP trunks in the enterprise yields further cost improvements due to centralized trunking and applications, as well as economies of scale.

As a result, many Avaya customers are considering Avaya Aura™ Session Manager SIP-based routing to reduce location-specific costs, aggregate trunks, implement enterprise wide on-net routing and centrally administer highly-scalable global multi-vendor dial plans.

Monitoring real-time voice quality over SIP trunking and gaining insight to the availability and performance of powerful SIP device aggregation is critical. SIP is highly complex with multiple components to monitor. While Avaya Aura Session Manager centralized management reduces the complexity of enabling SIP across the enterprise, at the device level there are even more components to manage.

The flexibility of connecting directly to any multi-vendor PBX as well as Session Manager itself enables you to monitor individual device availability, interface status, capacity and usage and see the impact of one device failure on another.

For these reasons real-time monitoring should mirror Session Manager’s improved scale, redundancy and centralized control capabilities, and monitor voice quality, route usage, capacity and failover activity.

As you manage the migration from legacy to next generation platforms you must leverage both traditional and state of the art collection methods. Voice and call quality information and PBX device status can be obtained using SAT, RTCP, SNMP and CDRs, while web services and SIP events can be used to provide device, performance and availability statistics and device registrations.

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