Bristan Selected Sabio to Implement Avaya UC and Contact Center Infrastructure

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Bristan Selected Sabio  to Implement Avaya UC and Contact Center Infrastructure Bristan Selected Sabio to Implement Avaya UC and Contact Center InfrastructureBristan Selected Sabio  to Implement Avaya UC and Contact Center Infrastructure

 

29 November 2011

Sabio, a provider of contact center solutions, has officially announced that Bristan, one of leading suppliers of kitchen and bathroom accessories, had chosen Sabio to implement a UC and call center technology infrastructure.
Under the terms of the agreement, Sabio will assist Bristan to implement an Avaya-based UC contact center solution along with call center workforce management technology in order to optimize agent performance and productivity without the necessity in additional recruitment.
The deployment represents the initial phase of a four-stage project concerning the implementation of the contact infrastructure in order to support its “Delivering an Extraordinary Customer Experience” commitment.
Bristan has selected Sabio to design and implement the Avaya Aura communications platform that supported by powerful applications. Moreover, Sabio should also “build the foundations of the solution with an Avaya data-networking infrastructure.”
This deployment will assist the company to provide enterprise UC across Bristan Group sites in Bristol, Tamworth, and Birmingham with unified messaging delivered through integrating Avaya Aura Messaging into company’s Lotus notes environment.

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