Carousel Industries Announced Deployment of Avaya Contact Center Solution for Kaman Industrial Technologies

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Carousel Industries Announced Deployment of Avaya Contact Center Solution for Kaman Industrial Technologies Carousel Industries Announced Deployment of Avaya Contact Center Solution for Kaman Industrial TechnologiesCarousel Industries Announced Deployment of Avaya Contact Center Solution for Kaman Industrial Technologies

 

20 December 2011

Carousel Industries, one of leaders in data networking and converged communications, has officially announced that the company had successfully deployed a national contact center project with Kaman Industrial Technologies Corp., one of leading distributors of industrial parts that operates over 200 customer service centers across the continental US, Canada, Hawaii and Puerto Rico.
Kaman's offices and centers are located throughout North America, offering best-in-class products and services to customers.
Implementing Avaya Communication Manager solution, the company was able to integrate Kaman's offices on a single IP telecoms infrastructure.
Carousel and Kaman co-worked to replace more than 200 different telephone system technologies to leverage VoIP over MPLS and benefit from an IP-centric UC solution from Avaya.

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