InPhonex was chosen by Nuance Communications to Stress-Test Custom Speech Applications

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InPhonex was chosen by Nuance Communications to Stress-Test Custom Speech Applications InPhonex was chosen by Nuance Communications to Stress-Test Custom Speech ApplicationsInPhonex was chosen by Nuance Communications to Stress-Test Custom Speech Applications

 

28 October 2010

Using InPhonex Platform, Nuance Underscores Commitment to Deliver Positive Customer Experiences in the Contact Center

InPhonex, company that provides a comprehensive array of telephony services, announced about agreement to supply Nuance Communications, a leading provider of speech solutions, with a robust, high-capacity platform to stress-test its custom speech-enabled contact center applications.

The InPhonex platform generates the sustained volume of incoming calls that necessary to prove the resilience and capacity of Nuance's applications, which automate functions otherwise performed by human agents. Playing prerecorded clips of callers' utterances during the calls, InPhonex enables Nuance to test its customers' contact center solutions before putting them into production – to deliver the best customer experiences.

Nuance is using InPhonex's platform to make thousands of simultaneous calls to applications that Nuance has designed and deployed for Fortune 500 clients in retail, banking, travel and other industries. These applications, tested on Nuance customers' servers, automate common telephone transactions, such as prescription refill requests, bill payments and airline-ticket purchases.

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