NICE Systems Announced Partnership with Jenne

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NICE Systems Announced Partnership with Jenne NICE Systems Announced Partnership with JenneNICE Systems Announced Partnership with Jenne


27 February 2012

NICE Systems, a developer of business intelligence solutions, has stated that the company had signed its first two-tier distribution deal with Jenne, a VAD focused on IP telephony, audio and video conferencing, UC, data networking and IT security sectors.
The agreement covers NICE's analytics and call capturing solutions, and covers the US and Canada.
The deal covers Jenne's NICE Recording eXpress that captures, manages and processes calls in standalone offices and branches, and NICE Quality eXpress designed to help contact centers realize customer intent and get insights into the performance of contact center agents.
Besides selling NICEs NRX and NQX solutions, Jenne will offer “remote installation services to resellers that do not have the technical expertise to deploy call capturing and analytics.”
"This move by NICE into two-tier distribution is a positive for all parties involved, NICE, Jenne and the channel. They will be more focused on selling and helping the partners win opportunities. We will provide quoting, credit, financing, support the services distributors provide. Partners now have all the resources of Jenne as well as NICE."

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