Growing Number of SMB’s Adopting VoIP Tech as Industry Leaders Quell Fears

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Growing Number of SMB’s Adopting VoIP Tech as Industry Leaders Quell Fears Growing Number of SMB’s Adopting VoIP Tech as Industry Leaders Quell FearsGrowing Number of SMB’s Adopting VoIP Tech as Industry Leaders Quell Fears


8 October 2013

According to recent research conducted by ISP Star, nearly 41% of US companies with more than 100 employees have already adopted cloud based computing and VoIce over Internet Protocol technology into their regular operations. Moreover, an additional 20% of respondents to the survey stated that they would be deploying Internet Protocol systems in the coming year.

The Rise of Hosted PBX

It bears mentioning that the largest reservation to adopting the Internet-based telephone system was the lack of general technical expertise regarding the set-up, management, and maintenance of the in-house Private Branch Exchange (PBX) that routes calls to the appropriate extension or department with VoIP service. More and more business VoIP service providers are responding to that concern by offering to host and maintain the PBX offsite, with “hosted” or “virtual” PBX service.

Hosted PBX service lowers overhead costs and also frees up valuable office space, and is therefore becoming the preferred plan of choice for small businesses looking to streamline their operations in a cost effective, scalable way. Although the PBX is hosted offsite, the management of the system is still easily handled by an office administrator via a web portal on a desktop or laptop wherever there’s an Internet connection.

Security Concerns Drastically Reduced

Lack of technical know-how has usurped security concerns as the number one reservation among small-businesses in just a two-year span. Prior research conducted by Synergy Research reported at that time that 90% of business owners or decision-makers cited security concerns as their major point of concern.

One reason that concern may have shifted is the fact that so many government agencies have adopted the relatively new, but incredibly cheap method of Internet phone service in the last two years. And as more federal, state, and enterprise-class ventures implement VoIP technology into their daily operations, a growing number of small to medium sized businesses are following suit.

Growing Trend Heralds Future of Small Business Practices

The growing number of small businesses that are opting for Hosted PBX service may indicate more than a trend. There’s little doubt that VoIP telephony will completely replace traditional landline service within the next decade, simply because of the huge savings and feature-loaded plans available from VoIP service providers. And now with a drastic reduction in security concerns being reported, and the diminished technical responsibility provided by Hosted PBX, there’s virtually nothing holding small businesses and even residential consumers from taking advantage of the cheap, reliable phone service.

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