2 September 2009

Sep 02, 2009 (M2 PRESSWIRE via COMTEX) -- CTI Group, a leading provider of VoIP call recording applications today announced that its SmartRecord(r) IP v2.0 has been selected by flagship telecoms solutions provider, Ericsson Poland, as the chosen hosted call recording solution for a leading Eastern European telco. SmartRecord IP v2.0 will enable this telco to record telephone conversations on its new hosted call centre platform to help its customers meet regulatory, quality management and legal demands.

The active recording technology designed and patented by CTI Group, coupled with the multi-tenant architecture of SmartRecord IP was selected by Ericsson Poland as a cost effective and reliable alternative to the need to deploy multiple additional premise-based recorders.

Active recording eliminates costly network changes, management overheads and high network utilisation inherent to packet-sniffer style recorders.

The multi-tenant architecture of the recorder is also highly scalable and supports a geographically redundant deployment.

The implementation at the Polish telco took advantage of the active recording interface that CTI Group has engineered for BroadSoft's BroadWorks(r) VoIP application platform. The recorder tightly integrates BroadWorks, which ensures that only calls identified for recording are sent to the recorder. The benefit is that network utilisation is kept at a minimum for recording purposes. Call recording is crucial for applications such as hosted Call Centres, where more demanding business processes require documentation record of the call to be stored.

Andy Wilson, VP Sales and Marketing at CTI Group, comments: "The Eastern European VoIP market is better established than its Western European equivalent and we are seeing second generation services, such as hosted call recording and call management, being adopted by telcos in that region. We are thrilled to be at the forefront of this significant development and pleased to see that Ericsson Poland recognises SmartRecord IP as the preferred solution for meeting the demand for business critical applications to complement the core VoIP service offering." SmartRecord IP v2.0 enables telcos to brand the application as their own and its multi-tenant architecture is ideal for hosted VoIP providers such as this large Polish telco that needs to centralise recording across multiple sites.

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