Aricent and IPTEGO Partnered to Assist Communication Service Providers to Improve Client Experience Management

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Aricent and IPTEGO Partnered  to Assist Communication Service Providers to Improve Client Experience Management Aricent and IPTEGO Partnered to Assist Communication Service Providers to Improve Client Experience ManagementAricent and IPTEGO Partnered  to Assist Communication Service Providers to Improve Client Experience Management

 

9 December 2010

Aricent®, a global innovation, technology, and services company focused exclusively on communications, has stated about its agreement with IPTEGO to bundle the company's PALLADION NGN Optimization Suite as part of its system integration services for Communications Service Providers (CSPs). Created to reduce customer churn, streamline network management costs, and protect current revenue, the PALLADION NGN Optimization Suite is a real-time network intelligence suite that increases the Return-on-Investment (ROI) for VoIP, LTE, and IMS deployments. When combined with Aricent's deep experience in managing Next-Generation Networks (NGNs), CSPs have a powerful solution that can offset internal resources for managing Quality of Service (QoS) and reduce costs while simultaneously improving customers' overall experience.
"IPTEGO's PALLADION is addressing CSPs' need to achieve an excellent level of customer experience for each individual user while operating Next Generation Networks in a highly cost efficient way," said Alex Hoffman, CEO at IPTEGO. "IPTEGO is pleased to partner with Aricent to provide a full solution and professional services to enhance customer experience and to reduce costs of operations and churn at the same time."

The advantages of this partnership are already being recognized as a Tier-1 European CSP has contracted with Aricent to deliver and deploy the IPTEGO PALLADION solution for diagnostics and monitoring of their VoIP/IMS network.

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