bsanders726
Sound Quality
Reliability
Features
Customer Service
Price
Overall User Rating
Amazing for our small businessPosted: Dec 22, 2019
The Good:
The Bad:
Grasshopper has been a godsend for our small business. We are just 4 people, and it's an amazing phone system for our needs. Price point can't be beat, and the features and reliability is great. |
azeemnawaz
Sound Quality
Reliability
Features
Customer Service
Price
Overall User Rating
Grasshopper works well for usPosted: Mar 23, 2019
The Good:
The Bad:
Grasshopper works extremely well for our company of 6 people. It's low cost and has all the features we need. As we have scaled (although still small) it is really easy to add extra seats and get new users up and running fast. |
Deceptive renewal practices
Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly subscription after 30 days. Deceptive and does not show renewal date in your account anywhere. When I asked for the renewal communication they claim they sent, it has not been provided it. When I asked why the renewal terms and date are not posted in my account dashboard, subject was changed. When I asked for a refund, they said they can not refund the $437 they charged me for the year (not the $320 advertised on the solo package with no mention of fees, taxes, and other charges totaling an additional $117). So far they have not made this right. I will be reporting to my state attorney general, BBB, and everywhere I can.