User Reviews of VoIPLy on www.voipreview.org
neykedbeauty
Sound Quality Reliability Features Customer Service Price Overall User Rating

Voiply Impressed me with their ordering process

Posted: Mar 22, 2019
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I ordered Voiply service in January. Phones arrived plug and play ready as I configured them with their online checkout. Our office has POE switches, we plug the phones in got power. The phones rebooted a couple times. Chatting with a Voiply support specialist they confirmed this was the phones provisioning and all normal. Once the phones were provisioned we saw the names of the users on the phones. We had a simple call scenario with our 4 person office, made test calls, configured our voicemails. All worked as it should. Very impressed with how simple this setup was. Fill out everything online during checkout and your phones will come configured working as they should! Great job Voiply!

islanddoc
Sound Quality Reliability Features Customer Service Price Overall User Rating

Stay away!

Posted: Nov 28, 2018
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Run away! We have had nothing but trouble with VOIPLY since inception. We've had intermittent failures where calls won't get through and no voicemail has been recorded. We only found out because one of our patients told us that they had left numerous messages. We confirmed on their phone bill that they had called and spent time leaving messages for us, but none of these calls or voicemails made it through to our system. Repeated calls to VOIPLY customer service did not help. They tried to blame it on us. Finally, they randomly "changed the server" we were connected to which solved that problem. Now we have the problem where most of the time that we pick up the phone and dial out, the call won't go through. We have to try again. This is super annoying and massive time waster. VOIPLY still cannot fix this after numerous calls and emails to them. We are searching for reliable alternatives to this service. If you choose this company, your phone system may or may not function correctly, and you may very well NOT KNOW that it's not working! This is a recipe for disaster. SCARY!

Hoang Lam
Sound Quality Reliability Features Customer Service Price Overall User Rating

Frist time ordered the service

Posted: May 01, 2018
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my.voiply.com's database is not friendly to use, however, teach support was great helper. The help center in the my.voiply.com is good but the order of topic's helps are not logically easy to understand from step 1 to futher steps. There are some videos, but I wish if the service has a flowchart of overall how an incoming call goes thru the system with side by side pictures supporting the flowchart. Other, the online 1hr support is convinient but seeming not enough time to cover everything. Chat on screen is great help. I'm a new customer. I'm still not yet experiencing enough of all the good services of voiply, but I hope that I will expeerience more good of the service from voiply.com in the future. HL

mobilegeek2011
Sound Quality Reliability Features Customer Service Price Overall User Rating

AWESOME

Posted: Jan 04, 2018
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They surpass the mark in EVERY category, phones arrived routed and were like plug and play, BEST in the industry, this company has set the bar HIGH for cloud based VOIP systems! I LOVE THEM!!

anthr0079
Sound Quality Reliability Features Customer Service Price Overall User Rating

Great Service and Quality

Posted: Apr 19, 2017
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I have had VoIPLy for my business for 3 years now and have no complaints. The quality of the phone system and service for the price that you pay is unbeatable. I am away from my office a good bit, so I use the find me/follow me feature a lot and it works perfectly. The system is easy to use and the service is excellent. Last but not least the customer service is always there when you need them and very helpful in every aspect

chnsawalex
Sound Quality Reliability Features Customer Service Price Overall User Rating

I'm impressed with their service

Posted: Feb 03, 2017
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We've been using voiply since last year for phone solution. We have roughly 30 people working in the office and haven't run into any issues that couldn't easily and quickly be resolved. The biggest selling point for our switch was the price and how easy it was to get through the purchase and setup process. Once the phone came in all we had to do was plug them in. Now that we've been using voiply for a while we're starting to explore all the additional features that would make everyone's lives easier. I'm really glad we found them

zinarib
Sound Quality Reliability Features Customer Service Price Overall User Rating

Excellent service with Voiply!

Posted: Feb 03, 2017
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Voiply is a good hosted phone solution and we've been using them for over two years. When we call support the staff have been very helpful. We are very happy with the service and just ordered another phone