Interactive Voice Response IVR

home sitemap login →   

subscribe to press releases


Quick Search
protocol max price
call to
advanced search →

Voip News

WhatsApp Begins Voice Calling Feature
WhatsApp is a popular messaging service that many people use in lieu of SMS messaging. Recently, WhatsApp began gradually rolling out a new VoIP feature that will allow users in India to engage in voice…

Voxox Will Now Supply Cloud Phone Hosted VoIP
Every business owner is looking for ways to save money, time, and to increase the productivity of their business. Voxox, an internet phone service provider, is now offering a solution to this concern.…

Voip Press releases

4PSA Receives 2014 INTERNET TELEPHONY Product of the Year Award
Orlando, Florida - February 4, 2014 - 4PSA - a technology leader in cloud communications software, announced today that TMC, a global, integrated media company, has named VoipNow Cloud OnDemand as a recipient…

Popular Providers
by creation press releases

- Voicebuy Wholesale VoIP Provider
- Polycom Inc
- Huawei Technologies
- Super Technologies Inc.
- 4PSA

Interactive Voice Response IVR VoIP GlossaryInteractive Voice Response IVR

 

Interactive Voice Response IVR

In computer telephony, Interactive Voice Response is a horizontal application wherein computer-based information is accessed over the phone - with a telephone versus a computer. An IVR platform uses computer telephony components to translate callers' touch-tones or voice commands into computer queries after the callers hear an audio menu. For example: "Please enter your account number using the touch-tones on your telephone." These queries are then "fetched" by the IVR platform from the host computer. In some cases, the information resides in the same platform (self-hosted). The information is then converted into voice commands and then spoken over the phone to the caller. These spoken prompts can be pre-recorded, digitized speech messages that are then concatenated to form whole sentences. For example: "Your bank balance is five hundred and sixty-three dollars". The responses to the caller an also take the form of text-to-speech prompts. IVR systems can also be used for callers to change the information in a database instead of just "listen" to the information.

Back to VoIP Glossary →


Business VOIP Providers
  • RingCentral VoIP

  • Jive Communications

  • Ooma

  • OnSIP



Residential VOIP Providers
  • Axvoice



Send SMS for Free →