Web-Enabled Call Center

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WhatsApp Begins Voice Calling Feature
WhatsApp is a popular messaging service that many people use in lieu of SMS messaging. Recently, WhatsApp began gradually rolling out a new VoIP feature that will allow users in India to engage in voice…

Voxox Will Now Supply Cloud Phone Hosted VoIP
Every business owner is looking for ways to save money, time, and to increase the productivity of their business. Voxox, an internet phone service provider, is now offering a solution to this concern.…

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4PSA Receives 2014 INTERNET TELEPHONY Product of the Year Award
Orlando, Florida - February 4, 2014 - 4PSA - a technology leader in cloud communications software, announced today that TMC, a global, integrated media company, has named VoipNow Cloud OnDemand as a recipient…

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Web-Enabled Call Center VoIP GlossaryWeb-Enabled Call Center

 

Web-Enabled Call Center

Any call center whose "callers" can establish a traditional of Internet-Based phone call with an agent initiated via Web Browsing Interaction. Imagine this: You cruise to a Web Page and see a product you'd like to buy. You click on a button that says "speak to a live agent". A form pops-up and you're prompted to enter your phone number. A few moments later your phone rings. It's an agent from the call center associated with the Web Page you just visited.

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