Alaris Labs inVoice v.2.8.0. CDR reconciliation and system health monitoring

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Alaris Labs inVoice v.2.8.0. CDR reconciliation and system health monitoring Alaris Labs inVoice v.2.8.0. CDR reconciliation and system health monitoringAlaris Labs inVoice v.2.8.0. CDR reconciliation and system health monitoring

27 February 2012

Alaris Labs – a telecommunications solutions vendor – releases a CDR reconciliation instrument to help fight disputes with partners and a system health monitoring tool as part of version 2.8.0 of its VoIP and TDM billing and routing system inVoice.

The key advantage of the inVoice solution is automation of main business processes of transit voice carriers. That is possible thanks to such tools as automated rate import and analysis, rate offers and new plans generation, simpler invoices management. In the new version of the product the CDR reconciliation instrument adds to the benefits of the carriers using inVoice. This tool compares own and partner’s CDRs and gives the system user a clear-cut understanding of how to win the dispute with the partner.

The CDR reconciliation tool clearly identifies the reasons for cost and volume mismatches for the traffic stats between the system owner and the partner. The tool shows records found only on the system owner side or only on the partner side; records where either the system owner or the partner overbilled the other party due to either an incorrect call duration or the call rate. CDRs from both sides are automatically matched to each other using a set of values - call id, call start/stop times, duration, destination and source numbers. The result of the CDR reconciliation process is a number of reports that contain the summary of all mismatch types and a link to download CDRs related to a given type. The system owner can use these reports either to provide evidence of incorrect billing to a partner or to initiate an internal investigation of the reasons for the dispute. The CDR reconciliation instrument can be installed independently from the core inVoice product, which makes integration of the tool into the carrier sales operations very easy.

The system health monitoring tool is another new instrument in version 2.8.0. It helps the carrier to control main system parameters in real time in order to react proactively to values going the wrong way. Among the parameters under control are the number of active calls, calls per second, system-wide margin values as well as basic server-level items, such as CPU, RAM, HDD, Database active partitions utilization figures. The inVoice administrator can configure the data feed frequency and view options. Having the resulting data visualized in charts in a dashboard makes it very easy to notice unwanted behavior of the main system parameters.


About Alaris Labs:
Alaris Labs is a leading software development company of telecommunication carrier solutions. The company develops billing & routing systems and business automation tools for wholesale interconnect and voice transit operations. Alaris Labs has got more than 10 years of technological and marketing expertise in telecom business. Company website: www.alarislabs.com.

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