VoipNow SPE Sets New Unified Communications Standards for Service Providers
13 December 2012
ORLANDO, FL - December 13, 2012 - 4PSA, the leading provider of Unified Communications software for the cloud, has announced today the release of VoipNow Service Provider Edition. The new edition, abbreviated SPE, is based on a new, third-generation platform that raises the bar in service management and customer innovation.
VoipNow SPE replaces the award-winning VoipNow Professional line and is part of 4PSA's strategy to integrate all tools service providers and carriers need in an easy to use, feature rich, and affordable platform.
The new software is capable to run distributed, across multiple computing nodes that can be provisioned in a public or private cloud infrastructure, but also includes the web tools that administrators need in order to manage such deployments. The cost of setting up and supporting environments ready to serve millions of customers is therefore dramatically reduced.
"Throughout the development of VoipNow SPE, a lot of effort has been invested into identifying all the elements that would make our customers more successful and efficient. We focused on three main areas: infrastructure, customer service, and automation. On the infrastructure side, we included the Cloud Manager that provides assistance in distributed deployments, we addressed the customer flexibility with a new API and Apps support, and we included all automation tools previously bundled with a different product (VoipNow Automation) in VoipNow SPE, at no additional cost", said Bogdan Carstoiu, 4PSA's CEO.
The new API, called UnifiedAPI, is a new generation REST and Web Sockets capable API that allows app developers to interface with the communication facilities exposed by VoipNow SPE. It includes app management, which features authentication, authorization, and resource access. "We realized that it is not enough to build a modern API based on open standards and consistent across all services. The most important thing is that UnifiedAPI allows developers to access communication channels from their applications in minutes. Are you developing a CRM? Do you want it to offer enterprise level phone support? Just add a few lines of code!", Mr. Carstoiu added.
The new edition comes with more than 100 new features, such as the innovative extension virtualization expanding traditional enterprise mobility patterns, out-of-the-box Microsoft Lync integration, support for Amazon S3 storage, intelligent call queues etc. The Automation functionality included in VoipNow SPE covers the customer business processes such as order management, billing, payments. VoipNow's real-time, multi-level, reseller friendly charging engine is an important functionality for service providers who want to optimize the cost of phone services for their customers.
More details regarding the product are available on our website:http://www.4psa.com/products-voipnow-spe.html.
4PSA also published an infographic that covers some product development internals http://blog.4psa.com/?p=3059
4PSA® is a leading provider of Unified Communications software for the cloud. The company provides, under the 4PSA brand, solutions that help service providers and enterprises better manage their infrastructure, automate processes, and deliver improved communication services.
The 4PSA® flagship solution is VoipNow Platform, a suite of software applications designed to accelerate Unified Communications adoption by businesses and end-users. The products are built around cloud computing and provide unrivaled performance with the most comprehensive features, massive scalability, and the ultimate in automation. With the Green Commitment program, the company optimizes the use of power resources and helps organizations reduce carbon emissions. 4PSA is ISO 9001:2008 Quality Management certified by TUV CERT.
For more information, please visit www.4PSA.com, follow us on Twitter at www.twitter.com/4PSA, like us on Facebook at www.fb.com/4PSAcom or join our LinkedIn group at www.4PSA.com/linkedin.
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