2 July 2011

The Real PBX is an industry leader providing Hosted PBX VOIP services to the small and medium business enterprises, across the globe. They aim at providing virtual office solutions that enables business enterprises to make the most of their business communication. The company has added a host of new features to its Hosted PBX Services which are greatly beneficial to their small business clients.
The range of features that have been added are Last Call Return, Do Not Disturb, Call Hunt Groups, IVR (Interactive Voice Response), Call Parking, Simultaneous Ringing, Click to Call and Direct Inward Dialing.
The users can now set up specific call hunt groups that will contain the desired numbers or extensions where you want to be reached. The Hosted PBX call hunt group can be customized to ring up sequentially or simultaneously for a certain period. In case an incoming call remains unanswered, it will be directed to voicemail. This will remove the pressure on employees to remain glued to their desks to receive all customer calls. You can add your cell phone or home number to the call hunt group and you can still receive all important calls whether you are at home or in the parking.
Call Parking is another such feature of The Real PBX’s Hosted PBX VOIP System that makes business communication highly efficient. A live call can be placed on hold and the conversation can be continued from another phone. This way the employees can go to other offices in case they need to grab a document to assist the caller without keeping the caller on hold for long. In case it is a call that can be handled better by your colleague you can park the call and ask your colleague to retrieve that same call from his phone.
The Click to Call feature and IVR (Interactive Voice Response) automate your business calling and reduces your response time. By identifying the callers on the basis of information provided, the calls can be segregated and further directed to their concerned department. This will greatly help in improving caller retention and lead to better conversion rates, making your customers happy.
The Real PBX’s Hosted PBX VOIP services are the best solution to look for if you want to make a big impression on your callers with reliable, cutting-edge, enterprise class technology at minimum cost.

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