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“Transbeam Expands Operations to Provide 24/7 Support”

8 November 2011

New York, NY - Transbeam, one of the fastest-growing, network based providers of carrier-class Ethernet services, today announced the launch of its round-the-clock Network Operations Center. The center provides expert in-house 24/7 technical support including on-site installation and assistance for all hotel guest rooms and event venues.

Based out of Manhattan, NY, Transbeam’s Network Operations and Dispatch center is geared to service hotel guest rooms more efficiently and promptly. Avner Nebel, EVP of Transbeam said: “It was important for us to have a support center based out of the same area we service our customers. We wanted to make sure that if an issue arose not only could we service our customers remotely but if needed, could send a Transbeam technician to their location quickly and efficiently.”

The Helmsley Park Lane, a luxury and iconic Midtown Manhattan hotel and customer of Transbeam, was the first to implement this state-of-the-art 24/7 support system to their guest rooms. Richard Kerr, the Corporate Director of IT at Helmsley hotels stated: “We had many challenges to overcome bringing in a wireless support system that provided not only 24/7 premier quest room internet support but also a limitless secure network that our guests expect while using our Internet services. Transbeam worked on providing such a system and completely supports our guests and our staff in every way.”
Transbeam’s ongoing commitment to service excellence is the key differentiator as to why customers choose to give them their business. Nebel states: “We know our broadband and we know our technology, now it’s time to get to know our customers and their guests.”
About The Helmsley Park Lane

The Helmsley Park Lane Hotel is a luxury 46-story Midtown Manhattan hotel with panoramic views of legendary Central Park and the iconic New York City skyline. The Central Park hotel offers gracious hotel services to guarantee a most fulfilling stay, from onsite dining at the renowned Park Room restaurant, cocktails at Harry's New York Bar & Lounge, a fitness center, mail service, Internet access and more. Located on Central Park in the Midtown business district, their hotel is just steps from Fifth Avenue shopping, Broadway theaters, Museum Mile, Radio City, and Lincoln Center. For more information please visit www.helmsleyparklane.com

About Transbeam

Transbeam, a leading national integrated communication provider, has been providing businesses with the most efficient communication and network solutions since 1996. Transbeam is considered one of the fastest-growing, network-based providers of carrier-class Ethernet (including EOC and EOF) and other high-capacity data services. Along with data they offer a robust list of CLEC voice solutions, VoIP, Hosted PBX and Events and Professional Services. Transbeam offers competitive agent and wholesale programs.

For more information contact:

Sara A. Straw
Marketing/Events Specialist, Transbeam
www.transbeam.com

Transbeam

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