2 February 2012

Tone Software, a provider of management and monitoring solutions, has recently announced that the company had received high overall scores in a Past Performance Evaluation (PPE) from Open Ratings, a division of Dun & Bradstreet.
The PPE score represents a survey feedback of verified client references, which share opinions and experiences on Tone’s performance in several categories. The results are quilted to produce a comprehensive supplier performance report. According to the report, Tone Software got an overall score of 94 out of a possible 100.
The president of Tone Software said, “Tone’s business philosophy is customer-centric, with our top priority focused on customer satisfaction, and these scores reflect our commitment and success in delivering quality technology solutions that meet our customers’ needs and expectations. To that end, we provide extensive 24?7 support, comprehensive professional services and an interactive product enhancement strategy that incorporates our clients’ direct input into our technology development. We truly go the distance for our clients.”
The customer satisfaction metrics include: Reliability, Delivery/ timeliness, Cost, Order accuracy, Quality, Business relations, Customer Support, Personnel, and Responsiveness.

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