Benefits of using VoIP in hotel business

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Benefits of using VoIP in hotel business Benefits of using VoIP in hotel businessBenefits of using VoIP in hotel business

11 September 2013

The massive advancement of VoIP technology has had a positive impact on different industries and aspects of life. With a wealth of features and expanded functionality VoIP has also found its way into hotel industry where it continues to gain popularity.



Such wide interest and high demand for VoIP services is explained by the great potential of VoIP to deliver a more enhanced communication model for hospitality market. Maintaining an effective communication for hotel guests as well as hotel administrators is as important as it is for any other large or small business community.



Let’s pass on a set of advantageous factors that determine the importance of VoIP communication in hotel industry.


One of the most obvious points in favor of VoIP is undoubtedly the low cost for phone calls. And in hotels where telephone services are of key significance, the availability of VoIP network may be quite beneficial. By making calls through VoIP hotel guests will not have to worry about huge phone bills as in case of traditional landline phone services, since VoIP calls will cost them far cheaper. The communication carried out over VoIP is also extremely convenient for hotel administrators and staff in general, since it does not imply excessive charges and helps save time.


With a broad spectrum of promising features, such as call hold, call forwarding, music on hold, conference calls, voicemail, VoIP services facilitate and improve telecommunication system for customers in compliance with convenience and flexibility. Having a VoIP based telephone network is regarded as an advantage for any hotel infrastructure that is sure to attract more customers, especially from business segment.


The above mentioned cutting-edge features are also committed to reducing labor costs and enhancing work productivity for hotel administration itself. With VoIP the management of incoming calls becomes easier and more professional. Due to capabilities such as auto attendant and voicemail no call will go unanswered even during off-hours.


By utilizing VoIP phone systems hotels may also offer more customizable facilities to guests in real time. VoIP also serves for more advanced guest service applications, allowing easy access to food and valet service, as well as options for restaurant and resort bookings.

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