8 October 2011

The Real PBX has introduced Visual call report feature. These call reports allow you to take complete, real-time control of your business communication. It is basically a call auditor that lets you effectively manage your Hosted PBX VOIP telecom facility by quickly generating reports based on all telephone calls made, inside and outside the office.
Visual call reporter is a powerful managerial tool that tracks the calls regardless of the number of times the calls are transferred, parked, put on hold, and even if they are recorded. The generated call report includes a complete description; textual as well as graphical, explaining each and every call, why a call was not connected, when the call was connected, how each and every cent has been charged. So, if you think that you have already spent a lot, you can stop calling for a while. It gives you a clear picture of your usage and the billed amount.
This tool can also be used to increase the productivity of the organization. By comparing the number of calls that ringed and the number which your workforce attended with your PBX VOIP system, you can analyze whether you are overstaffed or understaffed. In addition, you can record calls for whichever extension you want to monitor the call quality and have that information reflected in the reports.
In addition to this, if you running a business based primarily on your customer calls, you just want to give your customers a service that is 100% dedicated to his convenience and his satisfaction. Your call reports can ensure you that your customers are getting a quality experience. And, most importantly, your ability to audit calls lets you resolve all call related disputes.
According to the VOIP specialist at The Real PBX, Adom Brown, “With Visual call reporter, you can generate, filter and export all the detailed call reports online with graphs and spreadsheets that are easy to understand. It gives you the power to view the real-time status of your PBX VOIP including a detail of all the active employees. Our customers find it as the most interesting feature.”
The other features include a wide range of call management features, call answering features and call screening features like call voice tagging, call park, call hunt, IVR (Interactive Voice Response), some of which are complimentary and the others can be availed at a small reasonable charge.
Apart from this, there are many credits offered by Hosted PBX VOIP. And, not to forget all this is available at a cost less than the traditional PSTN phones. So, it is the time to kick-start your business communications with Hosted PBX telephony solutions from The Real PBX.

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